Sprint / dishonesty
I know exactly what you are going through, I had a similar problem with the monthly billing and drop calls. Each month I called to fix the problems and I just became irritated for not being able to be understood and understand the cs. However, there is a clause on your contract about the 15 days policy "if you are not happy you can cancel it" Check your contract for that, but even if that is the case they will try to rip you off.
In February of 2005 I had a few months until our contract with Sprint was going to expire when I received a letter from Sprint telling me that they were so proud of their service that they would give people a chance to cancel their contract without a penalty fee. Since I was so frustrated with their overall service, I canceled. Well, my problems got worse. I was sent bills after bills charging me the early cancellation fee, I called Sprint each month for about 3 months, then I received a collection notice. Needles to say, the collection agency and Sprint denied ever sending me that letter. I kept the letter and told them that I would take it to the news if they did not remove my name from the collection agency and they told me to produce the letter. I had moved to another state and the letter was in storage, we had to spend money to go retrieve it, since the storage was about 5 hours away. We took time from work, so miss time and pay plus the gas, food, and even lodging. No one at Sprint is willing to pay for the time and money spent, but I just wrote to the new CEO Dan Hesse (email@example.com). I am hopping for a happy resolution, but will see. During the retrieval of the letter, which I still have, a chair fell on my shoulder and breast. Just today I purchased a hot and cold pack for my shoulder, the doctor just told me Wednesday that I have tendinitis and I have pain on my breast too. I wrote to Sprint, they sent me a check for about $200.+ which I never cashed, because the very cost to retrieve the letter they sent and denied sending was over $2, 000.00. I hope this new CEO can work out this problem, because I am almost sure that more people in Colorado, Utah and maybe Arizona received this letter and perhaps they went through the same thing.
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