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Spiegel / Newport News / hidden charges!

1 United States Review updated:

I ordered merchandise from these two companies on line they asked if I wanted free shipping and catalogs, etc I said yes. There is a charge on my credit card for 4 months now of $12.95 and another one for $14.95. Encore marketing [protected]. They said I signed for some kind of deal for free shipping every time I ordered. HA! I canceled right away but it took me a while to find their phone number. Please be aware of the FREE shipping...

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  • Vi
      17th of Oct, 2007

    The same thing happened to me- The company is very unclear that their charge is not a one time fee, but a monthly fee. Apparently I have been paying for a shipping service for the past 8 months that I have no use for. I signed up for it somehow upon ordering something from Newport News. Look out for this one.

    +1 Votes
  • Do
      21st of Oct, 2007

    I cannot believe this is still going on. On June 13, 2006, I called about the strange charges and was told it had to do with something I ordered (perhaps associated with Newport News, although I don't remember ordering anything from them... used to be on its catalog mailings and got removed from mailings).

    On date noted above, I called 877-498-7283 and spoke to someone named Jessica whose supervisor was named Rod. Jessica said the $12.95 would be removed from my credit card account. It was.

    But last week, in reviewing more credit card statements from 2006, there were several other charges.

    I called the telephone number above and was prompted to enter my telephone number, twice. The automated system informed me that it did not recognize my telephone number and instructed me to call back during business hours.

    How can we consumers get this stopped? I blame myself for not being vigilant enough with my credit card statements. But what a shoddy operation. A similar thing happened to my teenage son and I started seeing charges made to his account. He's in college now, and never checks anything, so.... I will henceforth be vigilant and also report every incident to this site and others.

    Where else should I report these incidents?

    +2 Votes
  • As
      9th of Nov, 2007

    I have the same problem just like previous complaints too. I just read my credit card statement and found there is one item
    MC-IN PASS IDxxxxxxxxxxx 877-498-7283 with $1.95 charge, It's from the order I made on NewPort News' website, and they sent an email that tells me I can have free shipping for the next order, so I click the link attached on the email and there is , the invisible extra charge.

    I called that number and they told me that basically I signed up for a free shipping service, and they are in charge of the billing which will be occurred every month. Now, that's insane!! I think that company is responsible to tell the customer that they will charge certain amount of money each month and attached it to that email they sent.

    +1 Votes
  • Gu
      7th of Mar, 2008

    D Dawson !!!!!plz help!!!!!!!!wat's the number i should call? it's happend 2 me too!!!!!!!!!

    0 Votes
  • El
      10th of Apr, 2008

    I have just noticed a charge of $14.95 from MA 877-518-7283 on my credit card.
    I have realized that they have been charging me for the last 7 months! I called them and they said they would refund the last 4 charges. We will see. I told her that I wanted the entire amount back but she should go ahead and do what she can to fix the situation and I would get a lawyer to handle the rest. I asked for proof of my acceptance into this "my insider pass" membership as I am sure I would never consent to anything that required me to read a lengthy contract. She said that I consented by entering my email in a box and poking past the contract agreement statement. First of all I do not order online with my cc. I do recall the day I called Newport News and was asked if I give permission for them to submit my order my order (by website?). This question makes sense now. Someone at the Newport news just went online and submitted my order with computer. I think the important legal fact here is linking the contract to their computer address and not mine. Have you had any luck with your problem.

    +2 Votes
  • Si
      24th of May, 2008

    if you are inrolled in insider pass it is only because you agreed to it or signed up on line( again agreeing) you are offered free shipping and 10% off your next order for a 30 day trial of insider pass for $1.95 and ARE told that after the 30 days if you decide to continue that $14.95 a month will be charged to the credit card you used today. you are also told that if you decide you wish to cancel that there is a phone number located in the package that you will recieve in approx 2 weeks. and guess what? it really is there. and unless you say yes send me that you don't get enrolled no matter what anyone says. you may have forgotten saying so, not surprising with how smart some ppl seem to be. so there is no point in whining and complaining about having a charge on your credit card for something you HAD to sign up for to get AND if you had half a clue you COULD be saving WAY more then the monthly fee in gas or groceries alone. not to mention any of the other ways you can save money with it. movies, eating out tons of things, ### you get 20% cash back for going to burger king for heavens sake. so use your brains what little you may have and stop bashing an awesome company for something you never took the time to read. and you do not have to pay to shop, how dumb is that? you are not paying for catalogs or the privillage to shop, catalogs are free and you can shop with or without the membership to insider pass, the only membership you should be concerned about having is one to the discount club then you get 10% off every order you place for 12 months, double discount catalogs that give you 20% saving and you get your clearance catalogs b4 anyone else. you pay a fee for it ($25) but guess what if you don't get it all, and i mean every cent, back in savings over the year, the remainder is reimburssed it is an awesome way to asure you never pay full price. and it is also NOT A SCAM!!!

    -2 Votes
  • Ro
      17th of Aug, 2008



    +1 Votes
  • Jj
      21st of Sep, 2008

    Well, I don't know if I signed up for newport news insider pass or not. But I am being charged and cancelled using the number on my statement today. However, I did order a pair of sandals and received them with a broken buckle. So I was told I could send them back free of charges and that they could place my order again right then if I still wanted them. I agreed, received the and they to were low quality, I could see the glue where they were glued together at the sole. So I then returned these. It took 7 weeks for them to credit my account on their end and my credit card through Newport News just sent me a statement that says that I owe $102.28. Can newport news and they say everything including shipping was credited. So someone is not tell the truth. Both pairs of sandals combined were only $50. I have been paying the minimum as instructed by the bank that holds their accounts, have no items in my possesion and they still say I owe that much but no one seems to know for what. I have never ordered for anyone like that and will never do it again. If someone knows what these charges might be for please let me know.

    +1 Votes
  • Up
      8th of Dec, 2008

    A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

    So... let's CALL THEM and tell them how big of ### they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

    4501 Forbes Blvd
    Lanham, MD 20706
    Phone: 301-459-8020***
    Business Development: [protected]

    Stanley Plotnick — Chief Executive Officer
    Steve Klein — President
    Kimberli Files — Chief Operating Officer
    David Gallimore — Executive Vice President, Sales & Marketing
    Michael Dubrow — Executive Vice President, Partnership Development
    Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer


    This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:

    Chief Executive Officer
    Stanley Plotnik


    Encore Marketing 4501 Forbes Blvd
    Lanham, MD 20706

    +2 Votes
  • Sc
      16th of Apr, 2009

    A daily check of my bank account revealed a $14.95 debit from 'Insider Pass'. Having no idea who or what that was I did an internet search. The charge had come from a third party associated with Newport News called 'Insider Pass', what I assume is touted as a discount club. I had never signed up for anything although I had placed a credit card order with Newport News in October...this is April. I have clicked on many of their links to view their catalogue...does this justify an unauthorized charge by a third party to my credit card? I think NOT!

    After a quick search I found others to whom this has happened. I was outraged!! As I was on hold with Newport News I kept reading complaint after complaint about these companies.

    You must call Newport News and very angrily ask for a supervisor. You do not reach a supervisor, you reach 'Robert' who speaks on behalf of management; who speaks over you and tells you that 'Insider Pass' is a third party; who after much angry cajoling agrees that Newport News is associated with Encore Memeber Services - Insider Pass; and then you are given the number for Encore Member Services - 877-518-7283. You must angrily ask them to remove and refund your charges. They then give you a confirmation very official however 7 - 10 business days to refund your account so we'll see. I've also opted out of Newport News email list and will NEVER buy from them again!!! Who do they think they are?

    Telling me that Encore is a third party...associated with Newport News...Encore Member Services had to get the credit card number from somewhere!!


    +1 Votes
  • Ms
      16th of Jan, 2010

    I found three bogus charges on my credit card from Encore Mktg and CMG which I did not authorize. I disputed the charges immediately. The phone number on the statement lacks the complete 877 number to make it difficult to contact the vendor. ###!!

    0 Votes
  • Dg
      11th of Mar, 2010

    OMG, I cannot believe I found this...I was just trying to find more info in regards to the charge on my account by googling "spiegel + insider pass.""

    I am shocked how prevalent this is and how "discrete" the company is about the charge. But I did call the number that reflected on my account from the transaction and was told it was cancelled and will be removed!

    I still believe this is ridiculous though! SMH

    0 Votes

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