Souq.com — souq.com seller dod_uae
I am old customer of souq.com. I even suggested souq.com to my friends because i am very happy with the items and with the service. And then November 25 i placed my order for Apple Ipad Pro with facetime 9.7 inches. November 29th i received the item. I was very excited while unboxing the ipad. After I opened the item I noticed the defective on the screen.
Then i requested for the return for 8 days no one is collecting the item. Almost everyday i called both customer service of souq.com and qexpress. They keept on telling today or tomorrow. Until I delivered the item to the nearest office of qexpress. December 8 2016 I delivered the item. I wasted my time with so much prostration. I regret that I ordered and trusted souq.com.
Then after 11 days. November 19, 2016 wich is today, i called souq.com customer service and they told me that the item is perfect. As per their inspection team they did not found any defect from the item and they will ship back the item to me. Wich is really ridiculous. What kind of inspection they did. Now my friend told me that i can file a complain to Department of Economic Department. If anyone is having a knowledge about complaining on DED please help me.
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