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Souq / single bed

1 Dubai, United Arab Emirates

Dear Team,

Kindly consider this as a formal complaint from my End.

I placed an order through Souq for a bed, which was broken after 5 hours from Receiving.

the Order Id is : [protected]

I consider this as commercial fraud as the quality isn't half what was claimed on your website.

I need to return it back and I need a full refund, otherwise i will escalate this case to consumer rights.

we didn't have an internet access to report the issue to you in the same time.

Such a transaction isn't legitimate and isn't acceptable and doesn't comply with the regulation and the policies for your respected website.

I would appreciate a quick response as Iam feeling that i had been cheated.

My name is Ahmed Mahmoud Ahmed Mahmoud
My phone number is +[protected]

Ah
Aug 10, 2018

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