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Sony TV Model KDL32M4000 / Product and Warranty

1 4516 Mason StreetOmaha, NE, United States
Contact information:
Phone: 402-740-4936

I purchased a new Sony TV in 12/13/2008, did not remove it from the box until May of 2009 as this was for my cabin and didn't used the cabin until May. The TV probably had about 50 hours on it and it wouldn't turn on. I called Nebraska Furniture Mart and they told me to call the warranty folks that handle the warranty as I purchased a 5 year extented in house coverge for 149.00 dollars. Aksarben TV came out and checked out the TV and found that the power unit was bad and they would order the part and call me when it came in to make an apponitment to install it. I waited three weeks and called Aksarben TV and they informed me that the warranty folks wanted to give me a replacement TV, they offered me a Model KDL32 300 Sony TV, I went to Nebraska Furniture Mart and look at the TV they wanted me to except as a replacement, it was not near the TV I bought and paid over $700.00 for, you could buy this TV on line for under $300.00; Nebraska Furniture Mart told me that the set I was buying was an additional 300.00 as it has sony components and not componets made in China and was a much higher resolution TV. The TV they wanted me to except as an equal was 60 HZ bottom of the line TV. I told them that was unaceptable, I thought they should have offered me a replacement (Sony told me the replacement for the TV was a 32-710 something) equal to the one I bought they offered me a cash settlement of $395.00, Aksarben told me that they would fix my TV for around $300.00 so I told the Warranty folks that I would take the money and fix my TV. They then informed me that I lose my warranty because they bought out the contract when I agreed to their offer, so I lost my $149.00 warranty for the next three years; no one mentioned that when I bought the warranty at Nebraska Furniiture Mart. Well what happened next I didn't expect. I took the TV to Aksarben TV to get it fixed and they charge me $52.00 fee before I could leave it . I paid it. Two days later they called me and said They couldn't repair my TV because they discontinued the parts. I told them I would pick up the TV and so I did ; didn't get my $52.00 back, they said it was to diagnose the TV problem which they did already under Warranty at my home.I can't believe you cannot get parts for my year and a half old TV. I feel that I have been unfairly treated by Sony and NFM and the warranty folks. By the way the part my TV needs was A-1547-027-A if anyone has one please let Aksarben TV know. Their # is [protected] and my Claim # is 50575.
Thank You
Terry Novotny

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