I purchased a DSC-S40 Digital Camera on Dec. 05. By July, 06 the camera stopped working. I talked to the customer service dept. at the toll-free number, and they send the camera to the repair shop. I got the camera back by the end of August, 06. However, three weeks later, the camera stopped working again. This time it won't turn on. I went to the Sony website to chat with one of their "specialists," Andrew, who just told me to "reset it" by changing the batteries, and pressing and holding the power bottom 15 seconds. It didn't work. At the end, he just told me that I needed it to send it to the shop again.
I called their Toll-Free number. I talked to 4 different people to no avail. I talked to Kerry, who told me to "reset" as Andrew did, but couldn't do anything else so she transfer the call to Mark. He told me to "reset it", even though I told him about Andrew and Kerry. He couldn't do anything else, so I got transfer to Kathy. She was very understanding of my frustration by now; she tried her best to assist me with her patience and explaining to me that my camera needed to go to the shop (really?). I wanted to get another camera or a gift certificate to buy something else. But Kathy said that my camera needed to get broken 4 times in order for them to get me a new one (wow!). She was going to send a label via email so I didn't have to pay for shipping. I didn't understand this because the first time I just took it to the UPS Store and paid for the S&H myself ( I got a discount-nice of them), but she said they don't do that anymore, so I needed to wait for the label. Unfortunately, my phone died and got disconnected.I called back again and got Angelina, who was very rude. She was going to send the label and that was it. That conversation was on Sep. 26, 06. Today is October 10 and haven't received anything.
I called back and talked to Beverly and she told me that I needed to send the camera to the shop and go to the UPS Store because I would get a discount for the S&H. I told her about the label and the "whole enchilada," but she didn't know about labels and what not, so I waited seven days for the &%$** label, just for nothing. I hate this camera and Sony for the horrible Customer Service they have. Do not shop Sony. I thought its reputation for great quality was true, but this camera it's given me headaches, but not just that, the people I've been talking to on the phone are just lost on their own world because they cannot get their information straight. They contradict each other. I'm extremely sorry that I bought this camera from Sony.