SUBMIT A COMPLAINT

[Resolved] Skyscannerhutchgo

Review updated:

I have booked a flight tickets two days ago and I received a email that asked me to provide photos of my credit card(both front and back) and complete a form(ask details about my cards). They said they need those information to process the order. For security reasons I refuse to do that because the security code of my card is on the back side of it.
Then I ask to cancel the booking and get refund. But hutchgo has not reply me or make a refund until now.

Skyscanner
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Skyscanner

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Skyscanner Customer Care's Response, Nov 14, 2017

    Hello Winona, Thanks for your comments and I'm sorry to read of your experience with a travel provider after searching on Skyscanner. As we are a search engine and don't take bookings ourselves, we don't have access to any of the details of your booking directly - please can you contact our Support Team with further details here? We're not able to help via this forum. https://help.skyscanner.net/hc/en-us/requests/new Many thanks, Lynsey- Skyscanner Support

Wi
Nov 13, 2017
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Comments

  • Jo
      Jul 02, 2019

    Hi I booked a flight on Hutchgo that I found when I searched on your site. After entering the OTP of my credit card it just went back to the box where I will enter the date of my flight. There's no confirmation or error. I received a text message and email from my bank that the charge already went through. I contacted Hutchgo but I haven't received any reply

    +2 Votes
  • Sh
      Jul 25, 2019

    I also have the same issue here. I booked a flight on Hutchgo just moments ago and after keying all the card information and OTP of the credit card the page led me back to the main page. I was left not knowing if my booking has been confirmed, i had to call the bank to find out that the transcation has gone through, money has already been deducted, but i have yet to receive an email confirmation regarding my booking. I did not even get an error page or reference number that i could refer to for the customer service. I had emailed them on this and waiting for their reply. Their website is terrible and i was led there via skyscanner trusting that they had 4 stars they should be reliable. This is not the first complained i had seen online for this after facing this issue. Skyscanner should relook into their travel agency's reliability!

    +2 Votes

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