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Skagenskagen watches

I emailed to them with the intention to bring to their attention the issues they have. I bought one and the glass cracked for no obvious reason. Apparently from their reply they have no intention to solve their quality problem and conveniently blame it on users. People, please save your money and time, stay away from Skagen.

Their reply to my email:

"Thank you for contacting Skagen Customer Care. We are sorry to hear of the troubles you have experienced. Please keep in mind that anything on the outside of the watch is subject to normal wear and tear, whether it happens by accident or without your knowledge. Skagen's watch warranty exists to cover any defect in the craftsmanship of the timepiece itself, which would be the watch movement. Although we have had customers experience accidents where they hit it against something without noticing it, or put too much pressure on the crystal without knowing, it is not considered a reflection of the quality of our watches. Regardless, we would be more than happy to see what solutions we can provide for you in regards to your particular situation. Please respond with your full shipping address, phone number, and style number of the watch you have. The style number is a combination of letters and numbers located on the back of the watch face. We look forward to your response, and to assisting you further. If you have any additional questions, please let us know. Have a great day.

Best Regards,

Chelsea
Skagen Customer Service
[protected]@skagen.com
1-877-SKAGEN-1"

Lo
Apr 19, 2016

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