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Skagen / cheaply made, and doesn't stand behind their product

United States
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I am truly disappointed in the way Skagen stands behind its products. I bought a watch for $140 November 16th, 2017; I typically only spend $50 or less but decided to splurge. Two months after buying it I noticed the piece on the stem was missing, I was at a funeral when it happened so there wasn't any roughness with the watch. I took the watch to the store I bought it at Macy's, they wouldn't exchange or return the watch. They offered to send it to the manufacturer Skagen for warranty. Apparently the manufacturer doesn't stand behind their product either; the store called to say it will cost $116 to fix the watch. Obviously the watch quality wasn't very good for it to have broken 2 months after I purchased it, why would I spend any money to repair it, there isn't any guarantee that the watch wouldn't break again. I'm disgusted with Macy's and Skagen! I will never buy from either again!

Tb
Feb 09, 2017

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