Singapore Post (SingPost)stuck in airport processing facility for two week

I sent a parcel from johor to singapore in 26/Nov/2018(tracking no:EE046959522MY), after two days. the on-line tracking website show out that my parcel in Airport Processing Facility. and that's all. No any further updated information after 2 weeks, i sent a maill to your support service, they give me a ticket no(CAS-2792559-N4L4C4), and every mail, they keep ask me some information, and i need to wait for 2~3day, the other maill coming and ask the other infomration. i don't know, why the parcel stuck in airport processing facility for two week? Please someone come to help to bring my parcel out of Airport Processing Facility and delivery the address which i requirment

My e-mail address is [protected]

Please contact me

Singapore Post (SingPost)

Dec 12, 2018

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