[Resolved] Singapore Post (SingPost) — canadian consulate registered letter delivery to canada
High Commission of Canada in Singapore send a ragistard letter tracking number RC692082530SG mail to Canada on 28th April still not dispatched to Canada. Please do the nessessary inquiry about the letter.A letter was posted by Canadian consulate in Singapore to Canada was missing, We try to find out by tracking number but unable to find, try to reach the singapore post could not get detailed information they just say that it is dispatched to Canada and Canadian post says that we did not received, both teh post office not taking any responsibilites.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Updated by olda, Jun 02, 2017
A registered mail delivered to Singapore post office on 28th April, tracking number RC692082530SG deliver to Canada could not reach the destination after more then 35 days. please inquirer the letter.
Singapore Post (SingPost) Customer Care's Response, Jun 05, 2017
Hi olda. Thank you for reaching out to us. Rest assured that your case has been highlighted to the relevant team and one of our consultants will get in touch with you on this matter.
Singapore Post (SingPost) Customer Care's Response, Jun 18, 2017
Hi fazilar. We have taken note of your contact details. We will get the team to follow up on your case. By the way, we wish to highlight that registered articles to overseas has limited tracking. The tracking status is only shown if and when the destination post has shared it with us. I also understand that you have already raised an enquiry with us to get in touch with the destination country's overseas postal admin. Please note that updates will be provided by 15th, 45th and 60th day from the date of your enquiry. Thank you.
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