SUBMIT A COMPLAINT / Unauthorized withdrawals from my visa debit account

United States Review updated:

I saw from my latest account that this company have continued to deduct 15pounds from my account monthly since June 2015, even though I had cancelled any membership with them when I first discovered it in May 2015 and had to pay off the overdraft that they made me incur. So I am surprised that they are still deducting money from my account without my having any transaction whatsoever with them. Kindly use your good offices to get them to refund my 45pounds as my account is already in the red of which am not responsible. This is very very urgent as I don't want to incur bank charges.

Sep 15, 2015
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  • Co
      Sep 16, 2015

    Hello Reviewer 87957:

    We will be happy to assist you but currently we cannot identify your record. Please contact us directly so that we can find your record and resolve your query. We can be reached at [protected], 0800 389 6960, or you can contact me directly at [protected]

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    We hope you contact us directly soon so we can resolve your query for you.

    Kind regards,
    The Complete Savings team

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