Shell Vacations Club’s earns a 3.1-star rating from 0 reviews and 43 complaints, showing that the majority of vacation owners are somewhat satisfied with timeshare experiences.
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SVC - Garden Grove Tel: 714/867-5300
12021 Harbor Blvd. Fax: 714/867-5310
Garden Grove, CA 92840
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We went to the sales process - and signed up - MISTAKE - the company offered some Disney Dollars - We cancelled the offer and returned the Disney Dollars and to this day - 40 days after returning the company is stating that they have NOT received the Disney Dollars back and have charged my AMEX. After a continued email and phone calls with no movement - I have resorted to dealing with the issue with Amex. ** Do NOT Deal with this Company **
Did not supply promised trip
We attended a time share presentation and did not wish to buy their product. One of the lures to attend the presentation was "A Hawaiian Holiday."
This was through an agency called Holiday Travel of America, based in Carlsbad, CA. They requested a fee of $100 as a "tax deposit". Well, they cashed my check back in March of 2007, and so far I have never had this agency contact me.
When I contact them, I only hear that "at this time the dates that you have chosen are unavailable." I would not trust anything Shell Vacation Club promises due to this experience of mine.
The complaint has been investigated and resolved to the customer’s satisfaction.
shell is not the only timeshare co that uses holiday travel for their gifts, if you didn't follow the instructions right on the cert (which they should point out but don't) you won't get the free trip. As far as the accomodations, any free gift from a timeshare co is in a dumpy hotel...why would you use that for a special occasion like an anniversary?
I sent an email to Holiday Travel of America and requested my deposit BACK - got it within 3 weeks! Remember that this was just a "deposit"
Shell Vacations Club is a RIP OFF.
We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
Do not get fooled by FAKE positve comments made by Shell Vacations employees. Read what current pissed owners have to say about.
http://antishellvacation.com
the facebook group is gone, i m so sad with that, we need to keep fighting with them.
need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Me and my husband went to one of these presentations, which was suppose to last 45 minutes. It lasted about 2 hours. Then when we decided to not sign up, we were told to sit and wait for our "voucher to Hawaii", Well they came up with another offer for us, and unfortunatley, we did sign up for some amount of "Points".
When we got to the vacation spot in Hawaii, it was a dump! Not "steps" to the beach, not very clean, and was very old. Very disapointing! (Nothing is for free) We ended up going to the Westin paying hundreds per night, and this was for our Aniversary.
And when we do call to spend our points on a resort, there are none available when we want to reserve one!
Then getting those so called up-date meeting calls, they are very annoying, promising yet another trip somewhere. NO THANK YOU Shell Vacations!
Hello guys Please JOIN my Facebook Group called. ..I bet i find 10, 000 People that hate Shell Vacations Time Share! It is time that People out there find out what a rip off and scam Shell Vacations is! Lets find all the people and join the board so the Internet itself will spread the word across the U.S and let the truth SHINE!
Here is the link to my group.
http://www.facebook.com/group.php?gid=35918530819
The Group is called
I BET I FIND 10, 000 People that HATE Shell Vacations Club Time Share!
We feel we were lied to and sucked!
My wife and I have experienced problems with Shell. We feel we were lied to and sucked into buying a timeshare. We purchased 4500 at the Legacy in AZ. First they sit you down and tell you how the cost of hotels will go up each year. Then they tell you how your timeshare is a "great investment." The cost will save you thousands over the years. They tell you the maintenance fees will never go up. The brochure we have even says the cost of your timeshare will never go up. The sell you on good investment. We are paying $340 for the loan and $76 for the fees each month. We are paying $8.60 a day in interest alone. In the next 10 years we will be paying $50,000 to go on vacation 10 times, and that only covers the condo, not airfare etc. How is that a great investment? Then we were told that a condo is x amount of points based on the season (red, white, blue). When we booked out trip to Hawaii it was somehow "platinum season."
Another issue we have is that we were bribed into buying. "You buy now and we'll give you this, that, and another thing. One thing was a weekend in San Diego in their resort which is supposed to be on Yachts in the harbor. It ended up being a Non weekend stay at the Radisson in a poor neighborhood. The we were supposed to get 4 tickets in the suite for the AZ Diamondbacks. We got to will call to pick up the tickets and they weren't suite tickets. I called and they said that they overbooked the suite and would not compensate me.
I was told that their website would be updated were I could view points online and book things. They have not updated their website since we bought almost 2 years ago.
One last thing. They never return phone calls. I have mad 4 to them this past month and have not gotten a call back.
My wife and I are in a financial bind because of this. As you know you cannot resell these, especially owing what we owe. What can we do about this problem? I know we signed a contract, but no attorney was present. Nobody brings a lawyer to a presentation. We feel we were scammed. Thanks!
There has been a hold on my account and access to Shell's web-site. I have paid my dues for 2021 and 2022. A person in the accounting department told me I had a credit balance in the account. Kathy in the finance office told me the hold would be lifted. It HAS NOT been lifted. This has been going on for 4 months. HELP
My friend and I saw a Shell Vacation presentation in San Francisco on Oct 17, 2008. During the presentation I pointed out to the salesman that one of the drawbacks of purchasing was that there was risk involved. Rami (the salesrep) said, " I guarantee that you will not loose and that if you buy your will gain." Guess what folks... they legally (and ethically) CAN'T say those things. When I pointed it out to the Finance Rep at the end of the presentation, he didn't seem too concerned even though I made it clear that the context of his comments were in direct response to my comments on the risk related to purchasing real estate, and that those comments are illegal. These guys are slimy!
OMG me and my huband went on a presentation and i was lied to for about 2 hrs i am interested in time share but when the representive lies about small things such as marriage status and peronal i knew it was a scm and when the become violent when you decline due to the fact that there vacatin club is garbge the you know to hit the door ! thank god we didt become a OWNERS !
We are looking for anyone who would like to file a complaint with us in Arizona against Shell Vacation. We have been taken for so much money by these con artists that we are now going to the Attorney General office and then it is off to the attorneys to get back what is rightfully ours...our money. We have been billed multiple times throughout the year with statements that have wrong account numbers. Our payments went to wrong accounts and then they were unable (or not smart enough) to figure out where the money went...also known as bad billing practices! We have tried talking to the company in Arizona (not worth our time) and then off to Chicago and then to the big Kahuna's in Hawaii (again a waste of time). So Shell Vacation leaves you no other choice but to file suit and retrieve what money you possibly can. Let us know if you have any interest in sharing your story at the Arizona AG's office.
I tried the explorer package and it was a huge mistake. The customer service, after a lengthy hold to get to them, is okay at best. Most have to place you on hold for long periods of time to ask question. I was told as long as I booked my flight before my points expire then it would be ok. Not so much. I now have 2 weeks to plan a trip somewhere to not waste the money. They also won't let you fly the airline you want. The only airlines they allow charge for luggage and the points can't be used for that.
All, SVC resale memberships can be obtained for FREE on ebay, as there are many owners wanting to unburden themselves from the annual maintenance fees. Not only are they brokered FREE, some owners will even pay you money to accept their contract obligation, They will pay all of the transfer and closing cost and also perhaps the annual maintenance fee for that year too. In addition they also must pay the broker agents fee of $500-1000 for finding a buyer and doing the escrow paperwork with Shell. The more points in the membership, the more difficult it is to find a new owner, as the maintenance fees go up with the number of points. That said, you should only obtain a free membership if you truly understand it has a negative value and to unload later will cost you a couple thousand. If you understand this, and that you may need to book out 1 year in advance to stay were you want, then you are good to go. If you buy from the Developer as a result of a sales pitch you are just throwing your money into the trash.
OMG me and my huband went on a presentation and i was lied to for about 2 hrs i am interested in time share but when the representive lies about small things such as marriage status and peronal i knew it was a scm and when the become violent when you decline due to the fact that there vacatin club is garbge the you know to hit the door ! thank god we didt become a OWNERS !
I have owned with Shell since 2001. I initially purchased 1250 points and stayed in San Francisco at the suites at Fisherman's Wharf and was very pleased with the accomodations. I have purchased additional points along the way and am now an Elite owner. If all I ever do is fly to Hawaii and stay in a great condo or just go to Napa and San Francisco it is well worth staying in a property that you consistently know will be lovely. If you are looking for economy then don't buy a timeshare. They can be passed along to your family as well. Many benefits but not economical by any means. Don't get pressured into something you cannot afford!
Listen people, you can rave about how great this timeshare is, when you are NOT lied to. These are pushy sales people who are promised such great commissions upon the completion of a sale.
Facts are the maintenance fees do go up! We were promised they would never increase. We were sold on "this is a pet friendly resort"... it, most certainly is NOT.
When you are defrauded, there are laws in each state to protect the consumer.
One, call your state attorney generals office. Two, google search "class action suits" and the timeshare company . they are filed regularly.
you do have options. you may feel trapped and alone, you're not. Good luck!
& post your experience, or helpful tips you find along the way, there are many here who feel trapped and alone.
These people are scammers to the hilt. We went on vacation to Hawaii, the room was disgusting. The toilet had surgical tape to keep the cover together the bathroom door panel was fall apart. Then they make us go to a meeting with them Shell and ask us to add to what we have - the nerve of them! They showed us a room that was very nice and they put us in a room that was so horrible it ruined our vacation. They would not put us in the nicer place they are rip offs. I think we should all write our Congressional people so they can review these scamming idiots.
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Shell Vacations Club emailscustomercare@shellvacationsclub.com100%Confidence score: 100%Support
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Shell Vacations Club address6277 Sea Harbor Drive, Orlando, Orlando, Florida, 32821, United States
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All you people that are making these bad statements about SVC, have no clue what they are all about. I have been an Owner for years and have had the best vacations of my life since my purchase!
Every resort my guests and I have traveled to, are always the Best of the Best...
I bought enough points to have the "All Exclusive Vacations" and Boy do we... We live it up with NO monies out of pocket, (including air fare) 22 to 30 couples go every year (all of us are SVC Owners), the resorts are so accommodating and get us what ever we desire..
Sometimes we are just so eager to say bad things about others.
And if you have ever been a Business Owner you know this to be True!
It's OK if this service is not for you and yes you do deserve all the gifts they offered you regardless of purchase. But all you have to do is to wait for them at the end of the presentation and then you have them in hand. But if not, you just need to make one call.
This kind of purchase is not for everyone. but the Elite status is everything is says it is and more!
Sorry you feel that "Bad mouthing" a company will make you feel better.
Negativity does nothing but keep you from enjoying the good things in life.
Obviously you now know this kind of Vacationing is NOT for you, so stay clear from any and/ or all presentations (even for just the FREE gifts)...because every bodies time is worth a whole lot more then any FREE GIFT they might entice you with.
Keep Smiling and Enjoy
Sincerely
Happy 2B Living
We went to a SVC "presentation" today in Hawaii. The resort was really dated and a bit run down. The salesgal said she was a licensed RE agent, but didn't present her ID. This is a BIG no-no with the board of real estate. Also, there is a thing called "fiduciary duty" that means ALL real estate agents must maintain the interests of their client as a TOP priority above their own interests. If they obviously did not in your case, you have grounds for a civil complaint with the state board of real estate. Call your local state representative to file a complaint with their office as well.
btw, 16.9% interest on loan money is NOT what I would consider in my best interest. This is the loan rate of SVC money.
Are you aware that you can buy $27k worth of SVC points on eBay for $1?! That's not a misprint. This is the REAL value of the points. When we pointed this out to the agent she LIED to us by telling us that the points on eBay are not flex-weeks nor can they be used at all SVC and RCI facilities. They can, just eMail the resale company yo confirm this! It's in their adverts too.
We didn't bother with the complaint 'cause I just grabbed the $125 we were offered to sit in on the presentation and went zip-lining with their money instead of buying their crap.
Here's a tip; do you want ultimate trading power for cheap yearly maintenance fees? Of course, that's the ONLY reason to buy a timeshare, unless you never go to any other facility. If you want to trade, check out re-sales for the Club Bali Hai on Moorea. NOT on Hawaii, it's DIFFERENT. We have one and trade anywhere, anytime and our yearly maintenance is only $535. You can buy one for $1 on eBay. We have checked and no other property trades higher, for less. Best wishes to the readers!
We too were sucked into the Shell vacation Club, all sorts of promises were made at the presentation in Garden Grove, CA. including what a bargain it is to buy into their timeshare, and how we would save thousands of dollars, and it would be a tax right-off. We want to get out of it, If anyone out there knows how to get out of it please forward the information.
Angel D
OMG if anyone has a way of getting out of this i really would like a mssge, we went for the free disney dollar thing too and got screwed
we had 30 days to cancel and we did, we even got a lawyer involved to cancel the contract and now those ###s are all like they apparently received no notification about a cancellation and now they continue sending letters
we tried ignoring them but they even got a registered letter sent today and now we're screwed cuz they know we're getting their letters
someone PLEASE help it would be EXTREMELY appreciated
finally012@hotmail.com
I signed in and got cold feet the next day. All contracts have a back door or "cooling period" . In the case of Shell Vacations it is 10 days. I rescinded my agreement and sent it by FedEx ...signature required. I had a credit for my deposit within 15 days.
They suck and were very pushy we didnt get our free trip and are now trying to use the EXTRA POINTS they GAVE USgood only this year !They neglected to tell us they were only good @ maybe 6 resorts but they give you that rci book to make it look like you have all these choices for your losey 5000 points but oh it will take 5, 400 for your trip plus we have to buy airfare because airfare on comes with it if you spent 90.000 dollars on their new place in napa! I live in santa rosa I could careless about napa. We could of gotten so much more for A LOT LESS no my mom and I are so embarassed that we spent a ton of money for nothing. Buyer beware! stay away. cheryl
Shell Vacations Club is a RIP OFF.
We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com
Why would someone pay $400 a night with Shell Vacations Club points when you can stay at the same Hotel for $150 by booking with Expedia or other website. The economy is in real bad shape and we should let current owner NOT TO PURCHASE MORE POINTS AND MAKE SURE OTHER PEOPLE DO NOT GET SCAMMED ON THIS RIP OFF.
Do not get fooled by FAKE positve comments made by Shell Vacations employees. Read what current pissed owners have to say about.
http://antishellvacation.com
I feel so bad the facebook group is gone. we need stay with each other to make some noices, when we get strong we should get our money back. please join my new communite forum at http://antishellvacation.com
We filed a complaint with the IL BBB, we also sent a lengthy letter through email to shell about our complaint. Of course we haven't heard back from them, it's been over a week. Here's a list of email addresses I found on-line, maybe if we bombard them with emails we can get our money back. These are employees from the CEO to Human Resources. Good Luck!
awang@svc-west.com
careers@hospitalityops.com
cbreed@shellvactionsllc.com
hbonta@shellvacationsllc.com
hr@legacygolfresort.com
jgonzales@shellvacationsllc.com
jgregonis@shellvacationsllc.com
joma@shellhi.com
kopaka@msn.com
lallan@shellvacationsllc.com
mazofeifa@shellvacationsllc.com
nvibbard@shellvacationsllc.com
paul.byrne@chrcorp.com
padreani@ shellvacationsllc.com
rcollins@shellvacationsllc.com
sginsburg@shellvacationsllc.com
cgoldstein@shellvacationsllc.com
tsherles@shellvacationsllc.com
jserver@ shellvacationsllc.com
ggorson@ shellvacationsllc.com
dglickstein@ shellvacationsllc.com
sjones@ shellvacationsllc.com
big lie. i need to find out a way to quit this club. did anyone one know how to make it? pls drop me a message: gavincui25@yahoo.com