We purchased a 37" inch Sharp flat screen television on September on 9/22/07. Our salesman was Alex ( he was very nice). After that it was all down hill and I mean rude and obnoxious service.
We made it perfectly clear we would not be able to install the cable box to the television. We were assured over and over this would not be a problem. We were told the delivery crew would hook-up the cable box. When the crew arrived we had everything ready as directed. The crew was immediately rude. They told us "we do not install cable boxes" we asked why? and instead of answering us they dialed a phone number on their cell phone and handed it to me. Another RUDE employee was on the other end to tell me quickly I was wrong and they were right.
Once again she did not bother to explain what the misunderstanding was. She quickly said "no we do not provide that service". I was frustrated and angry. I thought she would explain why this was happening. I told her she may very well get her television back and she said "WELL MAM THAT IS YOUR CHOICE TO MAKE". Great customer service!
We later went to Best Buy and asked them what their installation policy was. They explained they sent out a delivery crew and then an installation crew. My husband then went to Sears and inquired about their service. He was once again told they would install the box if it was in the house.
When he returned home he telephoned Sears and was asked to speak to a manager and was asked "why" he was never connected to a manager instead he explained to the "nice gentlemen on the other end of the phone" that he was just in Sears and was told by another sales person that the box would be installed.
Now just to make this even more frustrating this NICE GENTLEMEN told my husband he purchased the wrong delivery package and we could have had the box installed if we would have asked for a different delivery set-up. This would involve another crew coming in and hooking up the HD box.
At no time during the sale of this television were we given this option. We would have definitely ordered it. We were left with the only option left, to call our cable company and have them come out a week later and install the HD box (at another charge of course). I am not a shallow person, and I realize this is nothing compared to world events. However, I am notifying you that the right hand does not know what the left hand is doing in your electronics department at Sears, Tacoma Mall, Tacoma Washington.
What a disappointment. It is not every day you spend $1,200.00 for a product only to have what should have been a pleasant experience turn into a hurtful experience.
Customers were leaving the floor because there was not an associate to help them. (This customer was also very angry) and I felt bad for Alex because he was the only one on the floor and he was processing our order.
Very poor service!
Kenneth and Cindy Havard.