Sharaf DG Bahrain / return of camera nikon
I WAS one of the good customer of Sharf DG Bahrain and Dubai.
Few days back I bought one camera (Nikon) for one of my friend as birthday Gift, unfortunately he said he will not take the gift worth BD 560/-. I went back to Sharf DG the next morning to return them, but they where not ready to do refund the money. After so much request one of the customer service guy said let he speak to my Manager and then I will let you know. The camera was checked and inspected by there sales and service manager before the decided anything. They said everything is intact and perfect, then only they will give gift coupons. After approx 2 hours he said they will take it back but they will deduct 10% from the price and they will not give cash. Finally they gave me Gift Vouchers worth BD 503 (after deduction openalty). I would like to know why did they deduct 10% on the bill... R they into some kind of second hand product business. If they where deducting 10% then why they didn't give cash or reversed my credit card.
Customer satisfaction level is not so gr8.
Now I am struggling to get rid of those gift coupons... Request your help for the same...
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