The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Shapely Secrets / Ordered from Shapely Secrets, Paid in Full, Received letter from Collection Agency 4 months later

1 P.O. Box 8349, Van Nuys, CA, United States
Contact information:

I had purchased Shapely Secrets in April and the payment was directly taken off of my credit card. Approx. 1 month later (5/26/08) My credit card was charged again for $26.98 Which was for 1 bottle of essential boost. I was aware that there was going to be a charge and that they would send me a 30

day supply monthly for $19.99 plus shipping and handling. After that shipment I had been using the essential boost and it had done nothing for me. My credit card that I had been using had to be closed for fraudulent charges by another party and because I was not happy with the essential boost product I never bothered to call them and give them my new credit card #. I had no intention of receiving any further product from them and as far as I knew my account had been paid in full. 4 months later I receive a letter from RMCB collection agency stating I owe shapely secrets $19.99. I tried to call the collection agency to let them know I had already paid that amount. I got a recording saying "R.A.T channel 0" repeatedly and could never reach anyone. I then called Shapely secrets and spoke to a rude man named "Genesis" who repeatedly told me I did not owe anything and that I needed to call the collection agency and continued to give me that same # that I had tried a dozen times and received that crazy message.I asked to speak to his supervisor and he told me he could not allow me to speak to a supervisor. So I called back and spoke to a lady named "ABBY" and she said the shipment they sent me was for 2 months not 1 and that is why I owe $19.99. That was not the agreement I had made with them. They were only suppose to charge me for 1 month @ a time. Besides If I owed them for 2 months why didn't they charge my credit card for the total amount that I owed if that is what they are claiming? Well, Abby stated she would contact the Collection agency and straighten this out and I would not be charged any further. I am still concerned because If this was reported to the collection agency it was probably reported to the credit Bureau as well and I have excellent credit (Had until they messed with it for no reason) Also Shapely secrets never, even once, sent me a letter stating I still owed money otherwise I would have contacted them 4 months ago.


Post your comment