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SF Express / [protected]

1 Hong Kong

On the 31st was updated out for delivery, called and no one picked up. Assuming once it is out for delivery, parcel should be delivered on the day.
On the 1st of Jan, called again customer services told me the parcel is currently at depot and no delivery on public holidays. And I have to leave HK on the day to fly out to Singapore via Guangzhou, China airport.

Incorrect update confused me as a customer, if correct information was shown, I would go into the depot and pick up if required. This was delivered into my hotel after I left, therefore I have to redirect the parcel into a 3rd party logistic to send back to where I live -Sydney Australia.

This is totally unacceptable, I have yet receive the parcel and already cost 204rmb to deliver into the 3rd party logistic via POD SF express.

Contact method: or 61 [protected]

Jan 12, 2019

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