The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Serta / pillow top shifted

1 MI, United States

Bought first Serta Mattress and Box springs 9/27/09, delivered @10/16/09 first night right side was sagging way in, not acceptable. Called JCP, they came out and picked it up and brought mattress number two. Within a month the "Pillow Top" of mattress number 2 shiffed way over to the right about 2-3 inches. Looked like a herd of elephants have been living on it. Called JCP again and after NUMEROUS phone calls, taking and sending pictures, having JCP's Tech come out and take a report, being put on hold, being hung up on, emails, snail mail and more phone calls and now almost 6 months later, JCP is finally going to pick up mattress number two. JCP wanted to bring out a mattress number three, well, I will NEVER buy a Serta mattress again.
In the middle of all of the above I did call the Serta 800 number on the paperwork. Put on hold again numerous times, recording, and then apparently it was after they had closed for the day, message said they would call back within 48 hours. Well, now it is closer to 48 days. Still have not heard back from the wonderful (not) Serta company.

March 7, 2010


Post your comment