[Resolved] Select Care Benefits Network / scam
I applied to SCBN on the internet and was denied because I had insurance. The next day, Jim Moran of SCBN called me and after finding out that I had minimal prescription coverage (but some! which is supposed to disqualify me) he convinced me to give him my credit card information and join. The next day I received a long email which informed me that I would have to go to my doctor's office to pick up my medicines. Since my doctors are a three hour round trip away, I called to cancel.
I found out that my credit card had already been charged a $50 membership fee and $60 monthly fee for prescriptions and that it was up to the Board of Directors whether I would get a full refund. I was told to explain everything to the BofD through their website's support center, which I did. Then I got another long email telling me I had to return all 'forms or work product' to them — which I haven't received — in 30 days, and provide written documentation that I was ineligible — in 15 days. They didn't provide an address so I called and was given a PO Box.
They gave me examples of ineligibility: a letter from my insurance company, proof of increase in income, a drug company's letter informing me that my appeal was denied, a letter from my doctor saying that my medications had been discontinued.
All this and I haven't even signed any agreements! I have made many phone calls about this to them and never get any clear answers. I called my insurance company and they are going to send me a letter saying that I have prescription coverage, but will I get it to SCBN in 15 days? I have a really bad feeling about them.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Select Care Benefits Network [SCBN] Customer Care's Response, May 12, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
SCBN assists people on a fixed income and usually without prescription coverage to obtain their medications from Patient Assistance Programs. If you have prescription coverage and show proof of this from the time you signed up you may be eligible for a full refund, as long as the programs you wanted medications from do not allow prescription coverage.
We do regret the experience that you had when you were a member. Please fax your letter from the insurance company toll free to 877-304-5719 so that we can speed the process.
SCBN Customer Care Manager
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