SegPay’s earns a 2.9-star rating from 0 reviews and 132 complaints, showing that the majority of merchants are somewhat satisfied with payment processing services.
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unauthorized credit card charges over 11 months
Hello.
I have discovered that amounts of $29.75 AUD have been withdrawn from my M/C xxx1903 without permission over 11 months.
You are not authorised to withdraw these amounts of $29.75 AUD... and I never received any receipt or explanation of the withdrawls
PLEASE... Stop these recurring transactions immediately!
As I am not the only victim of your actions...
Dates of concern are...9/2/18, 4/1/18, 5/12/17, 6/11/17, 6/10/17, 11/9/17, 8/8/17, 10/7/17, 9/6/17, 12/5/17, 18/4/17.
I want my AUD $29.75 to be reimbursed please! I hope yours was an error.
If I do not get a quick answer, I shall inquire to initiate prosecution.
Thank you
unauthorized charges
On 31st January I spoke with one of your advisor his name is Jakub
I explained that money was taken from my account which I totally don't understand why because I am not using your services and I never did.
Any way I was told by Jakub that in 4-5 working days, money will be back on my account. Today is 14th of February and still no money.
How long I have to wait?
Regards,
Sylwia Tunajek
My email: [protected]@live.co.uk
unauthorized credit card charges
These charges had been monthly charges for a while, I have not been able to figure out why these charges are. A monthly charge of $29.95 is showing in my credit card statement under SEGPAYEU>COMGENERATIONSC
I am looking to close this account just to stop these charges, I need to know who or where I can find an answer about these charges. I did not request any service or website access under these conditions .
money taken from my account
money has been taken out of my bank account without authorization.
4/10/2017
SegpayEU.com IML [protected]
card xx7442 USD 25.00
value date 30/9/2017
amount $31.97
5/10/2017
SegpayEU.com IML [protected]
card xx7442
amount $64.02
these transactions were not authorized by me and I don't know what there for.
I would like my money refunded and no further transactions are to cme out of my account.
unauthorized credit card charges
My Name: Wolfgang Endres
My Adress : Tiergartenstraße 9
Germany
50735 Cologne
My E-Mail: [protected]@outlook.com
Don´t handle anymore per my Credit-Cards :
Visa 4344 99xx xxxx 7000
MaterCard 5232 53xx xxxx 5047
following Orders:
SegpayEU.com*whalememb, [protected]
SegpayEU.com*SCTR, [protected]
Segpayeu.com*Generationsc [protected]
I will not pay in future for this, because I don´t know what it is an I can not cancel it. Please cancel for me!
Best regards
Wolfgang Endres
unauthorised transaction
Hello,
A transaction of £42.74 was deducted from my account without me being made aware or knowing what it is for.
I would like this cancelled, and any monthly recurring charges cancelled too. If I could be reimbursed the full amount I would be grateful. I have no idea what the transaction was for and would like it all cancelled immediately.
Thank you,
Cormac Trigg
[protected]@tiscali.co.uk
Unauthorized credit card charges
I noticed this month 2 transactions on my account for services I have never used that are taking payments out of my account and then changing my pounds into either Euro's or Dollars, which I am also charged a fee for. Due to the fact that over time the wording on my bank statement is changed every so often I have not noticed that these companies( generationltd.com CY & deluxeprodxx.com GB ) which all lead back to Segpay or Segpayeu have been defrauding my account since June 2014. I have just returned from my Bank, Bank of Scotland and this has been handed over the their Fraud Department who will be contacting you. This started with a 60p charge, then the same day £14 was taken. Since August 2014 I have had the rough amounts of $24.95 and $29.95 every month though this was taken from my account in Pounds and I was then also charged exchange fee as well. I do not know who you guys are, I have never authorized this nor have any idea how you got my credit card information. This has been turned into the appropriate authorities and I seek a full reimbursement going back to June 2014.
unauthorized charges on credit card item I never ordered
On 1-14-17 I noticed an unauthorized charge on Master Card for $39.95 for something I never ordered and disputed it with card provider. They requested information and an eventual credit was returned to card. Thing is they charged me for something they should not have without authorization and I had to change cards. For what it is worth SegPayEU is located at:
(could not obtain name of ceo/president)
3111 N University Drive, Suite 1000
Coral Springs
Florida
United States – 33065
[protected]
the organization hosting Segpayeu.com is eNom, Incorporated in Kirkland, Washington, United States.
the organization hosting Segpayeu.com is eNom, Incorporated in Kirkland, Washington, United States.
CATHY BEARDSLEY
SEGPAY
3111 N. UNIVERSITY DRIVE, SUITE 1000
CORAL SPRINGS, FL 33065
Telephone: [protected]
Email: [protected]@segpay.com
Administrative Contact
KENNY NASH
SEGPAY
3111 NORTH UNIVERSITY DRIVE, SUITE 1000
CORAL SPRINGS, FL 33065
Good luck with these scamming thieves.
This charge is likely the result of an online dating scam: date verification. Segpay is currently the target (recipient) of a redirect from fychelp.com. fychelp is associated with the date verification scam. In brief, the date verification scam happens when you meet someone online but before they meet you in person, you have to verify yourself. You are directed to a site that advertises as free, but there are purposefully hidden charges for signing up to a set of rotating dating sites. fychelp is one of those billing sites. The $39.95 charge matches exactly as well. I advise people to do exactly what you did, which is dispute the charge with the bank and cease contact with the dating site. This matrix of an online dating scam goes even deeper. You can read more here: https://theonlinedatingscams.com/age-or-date-verification-scam/. - Ronin Eternales
unauthorized credit card charges
My visa was charged 29, 72 at 6/1/2017 18:54 without my permission or any recent transaction through this side.I don't know for what I was charged.Please stop any unauthorized charges and if possible I also want a refund. On the massage I received from my bank it said that I'm cherished in segpayeu.com/p I don't use this side for any payments.my email is [protected]@hotmail.co.uk.pleaSe answer
not providing services that were paid for.
My bank disputed a transaction with Segpay and performed a chargeback. I contacted my bank and had them reverse this. My bank paid Segpay the money they were owed. However because there was a chargeback, even when Segpay was paid in full they refused to offer the services I had paid for.
unauthorized prelevation of money
I have just seen that you charged my Visa credit card account with 39, 99€ every month since March 16 (charging dates: 11.03.16; 08.04.16; 09.05.16; 07.06.16; 07.07.16). I have no idea what I am paying for and I have never heard of your agency.
I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.htmlhttp://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html Your are not authorized to prelevate money from my visa card. I never got a receipt or anything from your part with explanation.
I want you to stop charging me and want my money back immediately.
If I get no quick answer, I inquire to initiate prosecution.
the site was the wrong site yet they (segpay) tried to hit my cc 5x's until my bank froze my cc!!
The fraudulent website that uses SegPay was informed that a summons and complaint would be filed in a civil action and my law professor, who is an Assistant Attorney general, may very well investigate the site's owners, who do a bait and switch, you get nothing, and segPay is an accomplice, who will now be receiving the summons and Complaint, my civil, most likely, class action lawsuit, but also investigated by the A. General for criminal misconduct. The company stated that SegPay, Their billing (Gouging) company would return all my 4 inc. the original $29.95, I have an email from them stating that, but it was a trick to make you think a dispute wasn't needed, that way they get the $ and when you realize they never refunded the 4...it's too late to file a dispute, with your CC co, ...BUT, not the authorities ...or the process servers! Let's join together and file a class action lawsuit against segPay and the Scammers they are bagmen for!
Let's DO IT! I am an attorney and will have thousands of clients on this suit alone! $$$$
Card charge
Reference debit card charge [protected]. Need to ensure there will be NO FURTHER withdrawals by SegPayEU.com. A one off charge has been completed.
There is NO authorization for any further charges.
Request an email to ensure that this is understood and is to be complied with.
avs group
INR 1316.48 HAS BEEN TAKEN AWAY FROM MY CREDIT CARD ENDING WITH NUMBERS 2848 IN THE NAME OF T PADMANABAN JUST NOW ON 29 DEC FROM HDFC BANK FOR SEGPAY eu.COM AVSGROUP. PLEASE INFORM ME WHETHER U HAVE COLLECTED THE AMOUNT FOR SOME PORNO SITE IN THE NAME OF [protected]@gmail.com or [protected]@gmail.com. if u inform u for which site u have collected, please inform to [protected]@gmail.com from which name my credit card was used. please help me. last time also i lost the same money by u. i wonder why u never inform me for what purpose the money was collected. expecting an early reply. t padmanaban 29 dec 2015
unauthorized charges of usd 39. 94, oo, already three times
I discovered a total of USD 39.94 were prelevated from my visa card for two months. I NEVER heard of your agency.
I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html
Your are not authorized to prelevate money from my Mastercard. I never got a receipt or anything from your part with explanation
what this all is about.
Where did you get my card number from?
I want my USD 79.88 DR reimbursed.
I hope yours was an error.
Please stop the monthly and recurring translation immediately!
If I get no quick answer, I inquire to initiate prosecution.
taking money from my account again
I was checking my bank online & my heart sank as again these SCAMMERS are in the process of taking £48.99 out of my Bank again & they are making it look like I had bought something on my card so it goes as payment pending so my hands are tied & there is nothing my bank can do about it,
The last time I was lucky & got my money back, should of learned my lesson then & cancel my card, but I THOUGHT lightening doesn't strike twice, what a MUG.
cant something be done about these SCAMS, makes me not want to shop online now :(
I have been charged multiple times on my credit card for the same service without my permission. Given that I unsubscribed and cancelled all billing information for services I never received, and for other services I never asked for, I want my money returned immediately.
my westernunion prepaid mastercard shows that you charged 29.95 and 34.95 dollars on April 11, 2013 at 3:10 a.m. please explain charges because they were not authorized
I received a $9.00 charge from Segpayeu.com that is unauthorized. I have no connection with this company. Someone should be going to jail for fraud, scamming, or thievery.
I have been charged $29.99 for an unknown reason. I have never heard of Segpayeu and this is Unauthorized. I need this charge debited immediately.
who and why is segpay taking money out of my acc? i have never heard of them an i wish 2 have it cancelld i have a lot of debt an i cant have this going on
I have a charge on my account for $34.95. I have NO idea what this is and I did not order anything like this. Credit back my account as soon as possible.
Debbie Corley
Payments have been coming out of my account that I have not authorised: £24-76.£22-66, £17-47, £1-14, please explain waht these are for?
please return back my credit you deduct from me
you deduct 2 time un athorised from my cradiet card please return back i cannot you any thing from your site
I just found that a SEGPAYEU COM INANNAD charged me $31.95 to my checking I NEVER ordered anything from them and am going to bank if I have to go to police I will..
They are stealiing
don't know what it is for
I have had this problem before with the same organisation (I think) & I managed to get my money back. I should of changed my card but I thought! I was safe, £48.99 is going to come out of my bank & there is nothing I can do about it. These sort of scams need to STOP, I am really frustrated I called my bank & there's nothing they can do about it as it's showing like I have paid by card. HELP
withdrawal without my consent
For at least 6 months now I have been having $32.52 or more taken from my Debit Mastercard without my consent each week, often twice! I'm not sure how or why this is happening but I want it to cease immediately!
With me and my partner starting a young family we need every last dollar we have. This must cease immediately.
Twice so far this segpay thing has made unauthorized transactions on my credit card. Where do I turn for help?
hello,
I would like to know why i have to paye every mounth 32.69€ for à company that i didnt give an authorisation.
i me banck i can see the reference segpay.com*IWM USA [protected] reference FKQ5URJ
I would like to stop that please. I don't know what is this !
Replied
denaro sottratto da carta di credito senza alcuna autorizzazione
é stata sottratta una certa quantità di denaro da carta di credito master card senza autorizzazioni dal sottoscritto verso questa azienda. Invito subito e cortesemente di provvedere alla situazione ! In caso di abbonamenti virtuali si invita a disdire il tutto al più presto senza costi aggiuntivi!
The complaint has been investigated and resolved to the customer’s satisfaction.
Buon giorno è’ successo anche a me
grachira@tiscali.it
Graziano Camboni
Per annullare la tua iscrizione, puoi utilizzare una delle opzioni utilizzando questo link https://cs.segpay.com/. Ciò ti consentirà di contattare direttamente Segpay per assistenza.
E successo anche a me come disdire scrivetemi
Alecoppo110998@gmail.com
Per annullare la tua iscrizione, puoi utilizzare una delle opzioni utilizzando questo link https://cs.segpay.com/. Ciò ti consentirà di contattare direttamente Segpay per assistenza.
unauthorized transaction
some one took money from my account.but I didn't know about that.he took money twice from my account.they did that transaction through a account called segpayeu.com. They first time took money Rs.5307.56 on 04.08.2014 without my permission from my debit card and they took money for the second time Rs.5306.74 on 02.09.2014 without my permission.I need my money back as soon as possible.my email [protected]@icloud.com
13/08/2014 SegpayEU.com/Ruseful 0, 00 24, 95
14/08/2014 EPOCH.COM *RUSEFUL 0, 00 24, 95
14/08/2014 SegpayEU.com/Ruseful 0, 00 24, 95
15/08/2014 SegPayEU.com/Generation 0, 00 29, 95
I was looking on my bank account and seen a 39.99 charge from this website. ..I would like to know why I have a charge and I want my money back pls get back with me asap at dironman26@gmail.com...I want my money back on my card
you are taking money out of my account i have never had dealings with you i have put a stop on my visa.
lately i've been receiving a monthly charge of $9.00 from segpayeu.com on my monthly statement. i am not aware of it. it's just that when i checked my account i saw this recurrent billing details. please do some investigation on this site. thanks.
I have never been to this site and have never even heard of this. I have a charge of 34.95 coming out of my bank account from this website as the creditor SegPayEU.com!
For the past 4 months (at least) you have charged me £22.00 for a service I have never
asked for . Please advise why you have been taking this amount and refund by credit card accordingly. Please reply promptly as i will be taking this issue further if no response within 7 days
Today an unauthorized charge for $39.95 showed up on my account from the above business. They stated it was an online charge from tomclanc@hushmail.com. I have never heard of this email address or this person, or Segpayeu. The bank statd they would reverse it.However my account has obviously been compromised.
I have have had monies debited from my account unauthourized for purchases I have not made on regular monthly bases for 2 months.I would like and expernation for why this happening and how to stop this happening again.
I have money taking out of my account by this company that I don't know nothing about this company. How dare they took my money that I did not authorized. Know they have overdrawn my account. I want them to pay all my money back and also my overdrawn fees too. If they don't I am going to sue them.
i do not to be subscribed to
Overview of SegPay complaint handling
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SegPay Contacts
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SegPay phone numbers+1 (866) 450-4000+1 (866) 450-4000Click up if you have successfully reached SegPay by calling +1 (866) 450-4000 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (866) 450-4000 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (866) 450-4000 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (866) 450-4000 phone numberCustomer Service+1 (800) 996-0398+1 (800) 996-0398Click up if you have successfully reached SegPay by calling +1 (800) 996-0398 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (800) 996-0398 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (800) 996-0398 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (800) 996-0398 phone numberNew Merchants+1 (954) 414-1610+1 (954) 414-1610Click up if you have successfully reached SegPay by calling +1 (954) 414-1610 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (954) 414-1610 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (954) 414-1610 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (954) 414-1610 phone numberInternational+1 (954) 376-3593+1 (954) 376-3593Click up if you have successfully reached SegPay by calling +1 (954) 376-3593 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (954) 376-3593 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (954) 376-3593 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (954) 376-3593 phone numberNew Merchants
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SegPay emailshelp@segpay.com100%Confidence score: 100%Supportcommunications@segpay.com100%Confidence score: 100%Supportraphael@segpay.com100%Confidence score: 100%Supportsales@segpay.com98%Confidence score: 98%salesinfo@segpay.com96%Confidence score: 96%supporttechsupport@segpay.com95%Confidence score: 95%supportpress@segpay.com75%Confidence score: 75%communication
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SegPay address220 Hillsboro Technology Drive, Suite 130, Deerfield Beach, Florida, 33441, United States
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SegPay social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all SegPay contacts
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Hi,
You should see a phone number on your credit card statement. You can call that number, or visit https://cs.segpay.com to search for the transaction and/or chat with a Segpay rep about this. They should be able to help you very quickly.
Thank you.