FreshBooks Small Business Owners And Freelancers Reviews and Complaints

Latest Reviews and Complaints

Shane Blackstock of West Monroe, US

Jul 28, 2023 1:55 pm UTC

Verified customer

FreshBooks Want it fixed so I can conduct business

I have a new account and having trouble with email verification to wepay. I have been working 2-3 days with customer support and have received no help in getting this resolved but a bunch of work around solutions that have already been tried over and over again. This leaves me with little faith that this is the company I need to use for my new business.

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How responsive is FreshBooks's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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FreshBooks has received 1 complaints on ComplaintsBoard. The first reported case, Want it fixed so I can conduct business, was published on Jul 28, 2023, and the most recent complaint, Want it fixed so I can conduct business, was posted on Jul 28, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is FreshBooks Legit?

FreshBooks earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds FreshBooks to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, FreshBooks is known for their high standards and safety. If you're thinking about dealing with FreshBooks, it's wise to check how they handle complaints.

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