Client Services
reviews and complaints

My mother, ***, keeps getting phone calls from Client Services LLC [protected]. They say they have a personal business matter. My mother has had a stroke and cannot not make rational decisions for herself. I am her POA. I have asked them to cease and desist calling her but they continue. She is 90 years old and lives off social security. They will not tell me what it is about. This company is harrassing her and she gets very upset. Really going to go after my mother who is 90 years old and cannot make decisions on her own. I try to send them my POA and my mothers diagnosis but they fail to give me any information to send it to.

Client services continues to call my phone even though I have explained more than 1000 times the person they are looking for no longer has the phone number they have been calling. They call me every day from a different phone number such as *, *, *, etc. They have endless phone numbers they call from and they do not care what you say have to say they hang up on you an continue to call again and again and again. If I don't answer they don't leave a message and then call back 10 more times throughout the day never leaving a message. I have had enough! I shouldn't have to get a new phone number to stop being harrassed!

Received a call from [protected] about collecting a debt that was paid in full months ago. The person who called me had little to no knowledge on what was owed or why. Nor could he answer basic questions without seeking help from others, just to say the same thing over again once he returned to the line. Is this a scam, or a new hire? No idea. I would imagine that someone collecting a debt would know why money is owed... Especially since I have records of my Citi bank account being paid in full. I can't justify paying any money to a company who can't tell me where the charges came from, or from someone who can't answer basic questions about the debt.

I received a letter from this business trying to collect on a debt that was already paid in full to the creditor (Synchrony Bank). I had been sued by Synchrony Bank directly and we came to a settlement agreement on the debt. I have documentation to prove the debt was paid in full according to the terms of the settlement. Client Services has also been trying to call me, however I will not answer as I do not owe this debt and I prefer all communication to be in writing. My attorney has reached out to the attorney at Synchrony Bank who also determined that this debt was paid in full and is no longer valid. They are both not sure how and why Client Services could even be attempting to collect.

This company calls relentlessly using a different phone number every time. So far they never say anything nor have left any messages. From research, it seems they are a debt collection agency. I have no defaulted or any kind of unresolved debts so they have no legitimate business contacting me. My suspicion is they are trying to get to someone else believing I know know that person? I don't know what else it could be. Regardless, without messages or saying anything, it's useless. I am on the Do Not Call list and all they are doing is harassing me without any legitimate business with me and no standing to do so. I have tried blocking their number but they keep using new numbers every day. It's abusive and needs to stop immediately.

I receive calls daily from "Client Services" from various locations in Missouri with numbers starting with (***) and (***) area codes. They never leave a message and when I block them, they call from a different variation of their phone number, sometimes twice a day. I have NEVER had any delinquent debt, always pay my bills on or ahead of when due, and consistently have had a high credit score for over four decades. They have been calling me ALMOST DAILY for OVER a month. They do not leave messages. This business practice is harassing, extremely annoying, and my expectation is that it will STOP via your complaint resolution process. Obviously this is an error in contact information, phone number or automated calling machine input. Screenshots of sample calls are attached. IT NEEDS TO STOP IMMEDIATELY THANK YOU

Debt was paid in full on 01/26 with agreed settlement amount of $500.00. We received no receipt of payment and have been getting the runaround ever since we made payment. We have called numerous times only to be told that we have to "wait for the receipt" and that it should be received in email "by Friday". That was last week. No email was received. We were then told that a physical copy of the receipt was mailed on 01/29 as well as an email receipt. Neither has been received. Again we called asking for a receipt and for the payment in full to be added to the credit report. We were told to wait for the receipt and that they had no control over the credit reporting. It is utterly ridiculous that we make a payment IN FULL and are unable to receive a receipt at the time of payment. This is the WORST collection office I have ever dealt with.

On 9/20, I received a letter from Synchrony Bank stating a fraud claim was opened on my account 09/20. This account has been closed for over a year. Furthermore, it was sent to THIS collection agency. I contacted Synchrony who informed me it was the debt collector who had opened the fraud inquiry. I tried to contact the agency directly. After two hours on hold waiting for a representative with no human contact whatsoever, I finally just pushed 1 to make a payment despite not being able to make a payment. I then pushed 0 to get an operator. I received a message I would get an operator. Shortly after, I got a message my call could not be reached and the call was disconnected. I want a call and explanation of why these people are opening fraud inquiries on my closed account and will not be paying them one penny until I hear from a very apologetic human being.

Absolute filth. I've had quite a few medical issues over the past year and have been slowly paying down the balance of thousands of dollars across about a dozen separate transactions every month. This company stole my debt from the hospital and claims it was sent to collections. The hospital has record our most recent payment was on 05/13 with an expected next payment to be due on 06/13. This company stole my information and paid off my hospital debt on 05/26 and I have tried to get in contact with them for days while having no such luck. They seem to be holding my debt hostage - meaning it will more than likely become delinquent and be held against my credit. I've waited hours on the phone for ANYONE to answer and absolutely nothing. I have verified yet again with my hospital that this is the company and phone number of the "collections" agency. I would like to request that I have my debt FULLY forgiven since you are providing a scam-like operation, holding my debt hostage.

Throughout the past year Client Services Inc has continually harassed meover a Best Buy account I was locked out and unable to pay. I was unable to resolve the issue, and eventually responded to the calls and letters from Client Services Inc. The balance due was $2451.81, with the settlement offer being 1,104.00. On 3/3 I called Client Services and asked about having the balance reported as paid in full. I paid the ORIGINAL amount of 1931.76 owed to Citibank/Best buy, and was told they would attempt to resolve the dispute (Ref: ***) I was contacted Apr 14th by a representative of client services stating my claim had been accepted and the account would be noted as paid in full. On 5/16 I got a letter asking me to settle for 1349.00. Combined with what I already paid, that would bring my payback total to 3280.76, an OVERPAYMENT of 828.95 from the stated owed balance. At this point, I will only accept that the account be reported as paid in full, or a refund of 1931.76