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[Resolved] Sears / misrepresented warranty!

Las Vegas, NV, United States Review updated:
5
Contact information:
Phone: 702-259-4228
I purchased a new top of the line die hard battery with 3 year free replacement from sears,4 months shy of three years the battery failed,went to sears for a replacement, the checked the battery, which has the date the warranty started, the warranty info and the sears name all over it, they would not give me a new battery because 3 years later i did not have a receipt, when originally purchased the salesman said i can go to any sears if there is a problem with the battery since it has all the info on the battery, he did not say i had to carry around a receipt for the life of the battery, i checked all other battery sales companies, interstate brand, wal mart, autozone delco, not one of theses companies require a receipt since the information is stamped into all batteries, i will never buy from sears again, what liars, they get out of there obligations by using the fine print clause somewhere. Buy a car battery from a company that believes in their product.

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Jan 31, 2014

Dear glenn esquivel,

We thank you for bringing this matter to our attention. You have come to the right place. I can see that we have caused some aggravation with the process that has taken place thus far. We’d like to speak with you, and have a dedicated case manager contact you about this experience. At your soonest convenience please send the following information – contact #, screen name (glenn esquivel), and phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.

Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team

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Gi
  25th of Jan, 2014
Agree Disagree 0 Votes
If you purchased the battery from Sears in the last 3 years your name should be in computer..They must had a issue with finding it.also Sears has a shopyourway rewards card that they have had 4 years and it saves all your reciepts. The reason they asked for your reciept us on batterys are high theft item and warranties don't transfer if you sales battery or car..

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Sears Brands Logo Sears Brands
Customer Service
Overall Satisfaction Rating

1992 Reviews
3333 Beverly Road
Hoffman Estates
IL
United States - IL60179
+1 847 286 2500
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