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SCS / non delivery of sofa

1 Retail Park BedfordBedford England Bedfordshire, United Kingdom Review updated:

Nov 15 2015 placed an order at Bedford store on basis sofa would be delivered before Xmas 2015 and paid £1500. just over a week later phone call sorry won't be delivered until early Jan 2016. Not happy but offered £150 refund as compensation. Ok I accept that but then hear nothing so go into store between Xmas and New Year - no idea when the sofa will come from Italy but we will ring them Jan 4 2016 to get a delivery date. Needless to say no call so drive 4 miles to the store - nobody knows anything about the call - but we find it where i said it was in the diary. Any don't worry our system is showing delivery for Jan 25 2016 and that is the latest date we can promise - it may well be earlier. Not happy so I ask for the manager to ring me. Phone call next day from the manager (always new aren't they !!) and soo sorry Mr King it is all our fault and your sofa will be here sometime after Feb 1 2016. Hold on you said yesterday Jan 25 and it couldn't be later. Not a happy man here so manager says you can cancel and I said I want compensation - ohh no you get nothing even though you have had £1500 for over 7 weeks. So I cancel order and I will commence proceedings for compensation but to add insult to injury they can't refund the money to me as the regional manager hasn't authorised it. What an unprofessional bunch of shysters who lie to get your money, fail to return calls and then lie about delivery dates. I have never posted n sites like this but I will say AVOID SCS LTD like the plague.

Sh
Jan 7, 2016
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Comments

  • De
      11th of Jan, 2016
    0 Votes

    Well not received my replacement sofa's because the duty manager said she wasn't there when my husband paid the remaining balance. Too which was my response I was never told that and don't you just think a phone call was called for .You have broken you're agreement . PROMISED to deliver today not got your heap off of crap out of lmy door . For breaking your contract I want full refund. I will never recommended you company ever

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