Scotts Lawn Service — non authorized service
My letter to the local scott lawn service:
This service was never authorized by me and in fact I refused it when solicited by phone!
I responded to a phone call asking if I wanted the service; when I was told of the price I declined saying I had a local person who has been doing for me for $225.
In addition, Michelle, or someone at the office was to call to schedule each service; I received no call for this service or the previous service.
When I called to complain I was told by Michelle that the manager would be in contact. This never happened. She did say she would cancel further service calls.
Last week I had to stop one of your techs from doing anything to my lawn. He said he would ensure I would not hear from Scotts again.
1. My lawn was seeded when I had declined during the phone solicitation.
2. No one called in advance, as is the procedure, or I would have declined again.
3. After telling Michelle I did not want any more service, a tech showed up weeks later; again without a call ahead.
4. On a previous service call, again without a call ahead, the tech spread fertilizer and weed killer even though my lawn was torn up to put in an irrigation system and level the uneven areas, can’t believe anyone would do that without ever mentioning the condition of the lawn.
I am totally disgusted with the lack of communication and procedural screw-ups.
I would like to speak with the manager before I forward this complaint to the BBB.
More Scotts Lawn Service Complaints & Reviews
- Scotts Lawn Service - Scotts lawn service is crooked 
- Scotts Lawn Service - Don't sign up for these crooks 
- Scott's Turf builder Miracle Grow Company - Destroyed my lawn 
- Scotts Lawn Service - Employees Servicing Customers 
- Scotts Lawn Service - DO NOT WORK FOR THIS COMPANY OR GET THERE SERVICE 
- Scotts Lawn Service - POOR SERVICE 
- Scotts Lawn Care - misrepresentation of service
- Scotts Lawn Service - Lawn care 
- Scotts Lawn Service - Weeds 
- Scotts Lawn Service - Poor service, Lies about Service