Sapphire Resorts
reviews and complaints

Nov 23,2021 I became a lifetime member to this sapphire resorts. Its suppose to get you vacations at better prices for room. Your suppose to be able to book anywhere in USA and some out of country. If they have nothing available they have partnered with RCI. Since joining I have called many times to try and book a vacation. There are never any places where Im going. The whole vacation thing they sell you is a scam. Your locked in and they charge you $624. a yr membership fees plus Im paying $181. a month to pay off the $8,000. it cost to own this for life. I was told I cannot cancel this and only way I can get rid of it is if I sell it to another person not a company. I have better results booking vacations myself.

Sapphire resorts are NEVER available when we try to book the dates we need. The ONE time we stayed in the resort, they almost did not allow us to go to a room when we arrived in the resort in Las Vegas after we had flown across the country! Me and my husband's names are on the contract, but they said that since his name was first on the contract, he was the only person who could check in. I called and and booked the room, NOT my husband. This has been a scam from beginning to end! I want my money refunded. SCAMMERS, buyers beware!

This experience with Sapphire Resorts is a nightmare! We were suckered into it during the presentation thinking we would save money for future vacations. We were told that its a one time fee for 10K and annual fee of $600 plus dollars NOT be charged with the crazy resorts fees and club dues! We are in desperate need of help to get out if this. If there is a class action lawsuit, please sign us up.

While in Vegas summer if 2019. Got coerced into going to a meeting regarding membership to resorts. Did not realize this was a timeshare offer. Was given tickets for dinner and a show. Was not informed of cancelation option. This is a trap for tourist. Would like the opportunity to be able to actually use the services but nothing is ever available. There is no accommodation whatsoever. You literally have to buy up on order to be considered for any of their resorts
My membership cost does not allow me the opportunity to utilize the services as promised. This should be grounds for dismissal by means of not honoring their selling offer.

Husband and I went to Vegas just this past week to celebrate our anniversary. We were approached about this deal with free stuff, of course.

The whole presentation sounds great and a wonderful opportunity to share and make some memories with family and friends.

The company started off by first stating that they had 100 on BBB. So I felt it was a good company. I normally check into things before signing up for anything, but I trusted that they wouldn't lie about their rep under BBB.

However, now I am seeing all these complaints about it being a scam, and vacations not happening, and extra money being taken out.

Before anything even happens and I put myself in a worse situation I would like to cancel now. My down payment has already been pulled out on Day 1 of 600$, so I'd like that money refunded to me immediately.

After paying 12, 000 at the Jokey Club in Las Vegas, Nevada for a promise in owning a timeshare at the Jocky Club plus having them explain that we have access to five star resorts and the ability to write off the maintenance fee in our taxes, none of the above are available. We also have our maintenance fees paid up to date. Thier sale is a total scam! We have written them three times, and spent countless hours on the phone to try to find a resort. They only offered resorts where you have to pay for your own towels. I can find a better deal on Travelocity or from Costco. We have been totally taken and they refuse to cancel the contract, which leads to ruining our exemplary credit scores. Do NOT buy a timeshare. We will be looking into flying into Las Vegas to hand out cards for people to contact us about our experience with Sapphire Resorts, aka, Geoholiday (changed name due to tax fraud), aka Starpoint Resorts. You can't schedule a vacation out a year and they are all filled. You can't write off the maintenance fee in taxes, and all they want is your money. They do not hold up their end of the contract, not one bit!

My wife and I have owned Timeshares without major complaints but Sapphire Resorts, Jockey Club in Las Vegas is one of the poorest decisions ever made. They lied about benefits and value of Jockey Club and the lack of value of our other timeshare (deeded). They offered to instruct us in the renting of the property and did no such thing. After the purchase, they were not interested in speaking to us. We have tried to sell or give back the timeshare, which is paid in full. The maintenance fee goes up every year but the property is not maintained. Geo Holiday properties are in bad shape and dates are seldom available for reservation. Jockey Club is renting spaces that are banked to the general public.
We want out. They have already stuck us for over $15K and it is worthless points.