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[Resolved] Santander Consumer USA / my warranty refund

United States

My car been paid off since March 2017 I submitted my warranty refund sometime back in June and I have been back forth between Santander and the warranty company to get my refund Santander will tell me no the warranty company will issue the refund then the warranty company will tell me no Santander will issue the refund after playing the back forth game all augest 2017 and September 2017 I finally got an answer I was looking for now santander stayed my refund check had been mailed out on the 25th of September here we October 15th no check you would think since it took my refund more that 90 days to refund somebody would have next day my check or something not to mention every time I call I have to update my address because nobody is doing their job to save it in the system and on my cancellation form it states I had a new address somebody finally got that correct after 30x”s it’s been 5 months I have been fighting for MY refund and yet to receive it and you think someone will give me courtesy call apologizing on this matter

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Santander Consumer USA Customer Care's Response, Oct 16, 2017

    Hi Stephanie,

    This is definitely not the experience we want our customers to have. I would be more than happy to look into this for you.
    Please complete this form so that we can contact you and get this matter resolved:
    https://www.santanderconsumerusa.com/customers/share-your-experience

    Thank you,
    -Santander Consumer USA Social Media Team-

St
Oct 15, 2017

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