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[Resolved] Santander Consumer USA / customer service

1 Dorneyville, pa, United States
Contact information:

I've been a customer of this bank for over 20 years. I have checking, business, and retirement accounts with this bank.
My complaint is with one location
On numerous occasions the tellers refused to get change for me. I run a business and have a business account with this bank
It is a service that they should provide (all the other branches provide it )
With exception of this branch
They have told me to "come back tomorrow "
For 4 consecutive days with a screw you smille on their face
This has happened more than once

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Santander Consumer USA Customer Care's Response, Feb 15, 2018

    Hello,
    Thank you for your feedback. We are sorry for the experience you had and will forward your complaint to Santander Bank as we are Santander Consumer USA, the auto finance company.

    Please fill out this form so that we can also forward over your contact information.
    https://www.santanderconsumerusa.com/customers/share-your-experience

    Thank you
    Santander Consumer USA Customer Service Team

  • Santander Consumer USA Customer Care's Response, Feb 15, 2018

    You can also reach out to Santander Bank here:

    https://businesscustomerservice.santanderbank.com/app/ask

    Thank you

In
Feb 14, 2018

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