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Samsung Refrigerator / extended warranty plan

1 Pearland, TX, United States Review updated:

Poor service, pitiful warranty staff! I purchased a Samsung refrigerator from Lowes in 2012. Last year the freezer started acting up; I called the warranty department and they sent a no name repairman out. He dusted off the air intake and said it wasn't working because of the heat outside...?! And left. This January my freezer started going downhill again. I called the warranty service who contacted someone in DALLAS - 4 hours away. He waited until the next day to call them and cancel the appointment; I had already taken off work to be there. I called the warranty service AGAIN. They set up a company to come out 2 days later. He came, ordered a bunch of parts and left. four days later no calls, I'm using a cooler and all of my food had spoiled. I contact THAT company and the owner tells me he fired his office staff and service people, the parts are in and no one to fix the appliance, wait 2 weeks. I called the service company AGAIN-told that I could call my own repair and get reimbursed, which I did. Sears came out the very next day and fixed it; it was less expensive to buy a warranty with them than to pay for parts and service. $459.00 without a warranty, $272 with one. I purchased a warranty. THREE months later the service company WILL NOT honor the reimbursement because it's a warranty for another company, even though it was $150 LESS. They refused repeatedly and would not listen nor answer when I told them it was less expensive for ME. I AM LIVID that I've been treated this way, never again will I purchase an appliance from anyone but Sears. WALK AWAY from Lowes and their warranties!!!

Cl
May 20, 2015
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Comments

  • Za
      17th of Apr, 2008
    0 Votes
    Samsung Refrigerator - Leaking gasket within 2 years
    Samsung
    India

    Fridge purchased from Samsung Dealer at Asansol India vide Model No: SR.29EN(W) S No: 010249AW701216 dt: 22/6/05 defective manufactured.Repeated complaints has produced no result.Company appears to be an absolute fraud.Be cautious of these swindlers

  • Ja
      10th of Sep, 2010
    0 Votes
    Samsung Refrigerator - does not work and can't get repaired
    samsung
    Ridgefield Park
    New Jersey
    United States
    Phone: 201 229 4135

    bought a 2100 4 door samsung refrigerator. It broke one year later. I have spent a year trying to fix and today was told that this refrigerator was unrepairable after replacing 4 boards. It runs on 4 boards and not one like GE. Buy something other than samsung. bad refrigerator

  • Ma
      13th of Aug, 2012
    0 Votes

    Totally agree, if I knew then whay I know now I would never purchase this Brand. Bad product, bad company policy toward exchange, bad service

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