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Samsung Refrigerator / poor quality service from samsung

1 Charlotte, NC, United States

I purchased a top-of-the-line samsung refrigerator from lowe’s. Due a backlog, delivery would take a week. A day before delivery we were told that a part had been recalled and that we would need to wait two weeks for new units to be delivered. It finally was delivered. 16 months later our unit stops working. After two visits from the authorized samsung repairman, he declared it dead, requiring the entire unit to be replaced. It took several more days for samsung to issue a replacement authorization to lowe’s. However, samsung also told me I was responsible for the sales tax and delivery charges of the new unit. I would have preferred a refund so that I could buy anything other than samsung. My experience is that the quality of the product, people and policies is inferior. Lowe's has tried to be helpful in spite of samsung.

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