Samsung India, Refrigerator / Inaction by customer care

I have purchased a refrigerator model no. Sr-34 nmb of samsung make. Its giving problems like only the fridger compartment is cooling and the lower compartment is not cooling.
I have lodged complaints in their customer care services on 29/03/2010 and nearly 10 times after that. But nothing happened.
I am still suffering in thesummer season without the main services of the fridge for which it was purchased.
I am not getting the tel no, fax no or e-mail id of their ceo, director etc of indian arm.
I ponder" did I committed a sin by purchasing a samsung product?"
Can any one suggest me what to do?
Dsr s k mohapatra
10-riverside road, ordnance estate
Khadki, pune-411003
Tel 020-[protected]/mobile-[protected]

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