handset hang
Handset is not booting after inserting of sim Card. I bought this handset from China and using in India.
customer service of company
I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I was assured service engineer visit same day. 3rd day engineer visited, repaired and went. In 2 days, same fault appeared. Again called Samsung service, engineer came and corrected and left.
Then I went outstation. When I came back after a week, TV was again not working. Problem was same. I had to call customer service again and as usual they promised engineer same day. That “same day” came again 3rd day. Engineer checked and walked away telling me that he needs to bring some spares. Somebody will call and confirm you when this would be repaired.
When nobody called, we had to call up customer service 2 times to get the status. They promised a senior engineer visit to see what can be done as THE COMPANY DOES NOT HAS SPARES. That visit is still awaited and I am calling SAMSUNG CUSTOMER SERVICE ALMOST EVERYDAY. Problem is that this SAMSUNG CUSTOMER SERVICE is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.
I am PISSED OFF now and advice all the customer's not to buy any Samsung product ever at least in India.
I would be happy SAMSUNG company what a common customer thing about them.
We need to shift from gurgaon to Delhi . For that we made a service request to dismantle air conditioner. Despite to repeated request, no one turned up for the work. It was the third of the request and we are getting a call that the work is still delayed because the call need to be transfered to Delhi. Doesn't it sounds funny on the third day of the complaint. Our whole work is getting delayed because of this. Samsung authorities need to be more responsible for there act . Just a day before this call, they told us that person named baljeet is on his way and he'll reach by 8 at our place. They kept us waiting for so long and no body turned up. The very next day, they called up telling me that this request need to be transfered to delhi. This is something that appears really funny.
The fact is to install AC, they get more money and to dismantle the amount is less. So they are postponing the work and harassing us.
Samsung Duos Ace mobile problem started immediately after the warranty period. Chennai service centre told me the problem was in the mother board and could not be repaired. Now I have exchanged it for buying a Nokia. I paid 13000/- for Samsung mobile; exchange offer fetched me 2300/- What a loss!
Samsung LED TV 32 immediately after the warranty period. Service engineer told me that the back light is out. They don't give it separately, comes only with panel. Cost 13000/- service, transportation and all extra.
How calculative the manufacturer is in giving trouble to the customer immediately after the warranty period!
Quality control dept in India should collect details about the failure rates immediately after the warranty coverage
Dear manager,
My mob got wi-fi problem went the service
Center 05/07/2014 they change the mother bord or done the service. After service my mob not working proper way..again went for service 15/07/2014 they asking mother bord there is liquid not used the mobile after taking from service center how it's possible there is liquid. Service person change the original part and second hand part given my mobile..please help to get the solutation...
Regards,
Ram
Mob [protected]
I have purchased samsung Galaxy S5 on May 16th 2014 and they have assured Rs.5000/- coupon within 72 hours of the purchase. But till today i have not received any coupon.
regards
anita
[protected]
Hi
I purchased a 1.5 ton window A/c in the year 2011 with Model No "AW182ZC/2011". Last year, there was a problem of gas leakage for which i paid 2500 to get the a/c in the working condition. This year, the A/C was not functioning, we called up the Samsung customer care service and were assigned a complaint no - "[protected]". The executive came to see our A/C last week and said that we have to incur an expenditure of INR 7, 000 on account of cooling coil, gas leakage, compressor problem. We informed the customer care executive that our compressor of our A/c is still under the warranty period of 5 years and should be repaired free of cost. But the customer care executive was stubborn and said that till the time we dont pay an amount of INR 5000 for the cooling coil he would not look into the compressor. We requested him to look into the compressor several times but he refused us outrightly till the time we are ready to pay 5000 for cooling fire and after the compressor issue gets sorted we need to pay 2000 for gas leakage as well. The problem doesn't end here. The executive without solving our problem started demanding a visiting charge of INR 450. But we refused to pay the same as our problem was not solved. We again called up the customer care to inform them that our problem was not solved yet and they said another executive would call us and address our issue. The same executive called us up and said the same thing that till the time we don't agree to pay INR 7000, our compressor would not get replaced. We have been calling customer care several times but they are not addressing our problem. I never expected SAMSUNG to be addressing the grievances of their customers in such a manner rather they are harassing their customers by providing such degraded services whose only aim is to mint money from their customers without fulfilling the promises made at the time of purchase. The customers have no other job but to keep calling Samsung Service Centre all throughout the day and keep complaining without getting anything in return. This kind of customer harassment will only end up reducing customer base of Samsung as Samsung no longer can live upto the expectations of its consumers. Its better for us to switch to other brands rather than calling up samsung everday with no solution to our problems. Please look into the matter as a consumer doesn't buy an A/C with an intention of using it for 2 years only and then get harassed by its customer care whose only objective is to mint money out of it's customers.
Samsung onsite service is a con job. My 42" LCD tv had a bad screen, when the service engineer checked the tv part by part he said that the gel in the tv has dried hence there is no other option than changing the panel. And thud would cost rs. 32000. However after repeated complaints they never gave any other option. So I decided to get a local electronics repair shop guy to check my tv to confirm if what the authorised samsung service engineer said was true. But the local service guy returned the tv in 6 hrs time and charged just rs 3000. It was a problem with the ic and not the panel. My tv is now as good as a new one. And not to forget. The service engineer offered to exchange my tv for a new one and that the company would offer 5000 rupees for it. So I would advice all who read this to be careful when u let a service engineer check your products. And confirm that what they say us true before considering their recommendations.
I had taken new mobile (Model No- GT-B7510, galaxy pro) on 15.07.2011 and 19.07.2011 it has started creating problems as sudden shutting down and lack of battery back up.On 25th July 2011 I had given the mobile for rectification to samsung service center.They kept the mobile for 3 days & informed that there is problem in soft ware we have rectified the same. But till date I am facing the same problem.I had been to service center today i.e. 8th Aug 2011 again they kept my mobile & not answered proper for my complaint. Why should I use this set which is giving problem since i have procured the mobile.I want the replacement & compensation for the loss I am facing.
I have been a Samsung Loyal for many years now. I have two Television sets, two A/c and two refrigerators of Samsung at home but your after sale service in Rishikesh Uttrakhand is so bad that all I want to do is throw every equipment out. your authorize dealer in the area is rude and has major responsibility issues. The entire season of summers I have spent without an A/c although I have two at home( which do not work). The refrigerators have a mind of their own and only work when it wishes.
Samsung service center for phones in Domlur (Bangalore) takes the award for pissing off customers. Dishonest, rude and just plain being_an_ass syndromes...
One guy tells me my phone's warranty is only for 5 months. My reading through the guarantee card for 5 minutes when I bought the phone really paid off. I challenged him and then he agrees that it is actually 6 months. He was also pissed off about my stopping his repairing of a Nokia mobile phone. Yes you heard me right... He was busy working on it when I was right there..
Then a girl (supposedly the manager there) who barely speaks passable English and tells me my power chord cannot be changed because it has physical damage. The damage she refers to is actually a small bent near the connector (resulted from my trying to make it work when it stopped working). She turns me away.
I could never use my Galaxy 3's headset because everyone complained they can't hear. I could clearly hear them though. It's plain clear that Samsung has provided low quality accessories to reduce the cost involved and of course to increase profits. "For those stupid Indians this will do!".
Anyways now they are washing off from even providing warranty support for the defective parts.
Amazing... Just amazing. I know you guys treat your employees like cattle. But now customers added?
And lastly, their customer feedback for service makes u enter all the details and then complain something about some unfilled field and kick you out. "Don't even complain! This is what you deserve!"
Thank you O my Korean overlord...
Indians are always treated bad... now it's just your turn...
hi friends.. i downloaded opera mini from m.opera.com which is compatible to chat 322. but after download finishing the installation cancelled automatically and it says ” Downloaded jar are invalid” . but my friend also using chat c3222. it supports snaptu, nimbuzz, operamini 4.2 etc. can u help?
mobile service not provided
I have given My Samsung – J600 mobile fir service on the date 11-Aug-2008, But I am not getting any response till now. I have contact on Service center each day but every time they told me that the mobile will be available tomorrow. I have taken a written statement from the service center that I will get the mobile on 25-Aug but still I am not getting any response. When I was contact from the service center than they told me the mobile will be available after 4-5 days. This is very frustrating to me.
NO RESPONSE FROM SERVICE CENTRE NOIDA
there is no response from the samsung service entre noida i have given my phone and they are not evwen picking up my call
he is right from his side
you should send some feed back to him
or should send him a rewsonable mobile set for apololizing
Sir,
I have given for service my on 03.11.08 Mobile J 150 for replacement of LCD at Hi tech solutions Anna Nagar Purhcased on 08.10.08 at POOrvika valasaravalkam
I have not received a single feedback from your authorised service centre
Is this the status of SAMSUNG SERVICE STANDARD
i AM VERY SORRY TO SEND THIS MESSAGE
I CAN GO FOR EVEN CHINA MOBILE I CAN BUY TWO FOR THIS RATE
PEOPLES ARE RELIABLE WITH NOKIA ONLY
I WANT FEED BACK FROM UR END AT THE EARLIEST
TKS
RAMACHANDRAN
[protected]
Hi i agree for all you said.
I think they are only interested to sell there product only by cheating people (showing all features with reasonable price).But after using the mobile 3-4 months that will get major problem. I too in that group.
unsatisfied customer service
I purchased a fridge from lowe's in aug of '07 for my new home.In june of '08, the temp on mode #rb215labp was registering one thing on the screen/display outside of the fridge, but producing another temp inside — - a freezing temp— cracked eggs, frozen dairy, drinks exploding... It was a mess... I unplugged and the temp adjusted.. But in july, when I filed a complaint with samsung, the ice maker quit working, and since end of july, the temp in the fridge and freezer comes and goes... Up and down... I never know what's going to happen... All the while, i've attempted 2 service men who were a no show, or too busy, and after a 3rd attempt (Company) , he was almost a no show... He comes, calls some samsung rep and after telling them what I told him was going on (I could have done this weeks ago myself if they would just tell you the number) , he orders a control board, and new ice maker.. .3 weeks later, i'm still waiting and last week found out that this service repair company samsung made me use, owes samsung money... So they won't ship him my parts to repair my fridge! How crazy is that? I'm being punished for the sins of a service repair man that they recommended I must use... And he owes them money... So I have to wait! Finally today they tell me I will have to wait another week and a half, and she'll put in a "request" for a replacment/exchange... What? Are you crazy? Like I want this to happen a year from now all over again? This is insane! And they think you're crazy when you tell them this?!?!?! What can I do to get my money back... Never ever ever buy a samsung anything!
I understand what you are talking about. NEVER SAMSUNG AGAIN!
My samsung refrigerator stopped cooling. I filed the complain on companys call centre toll free number and the people from the same visited my place. They fillied in the gas and charged Rs. 1600/- for the same without giving the receipt. Next morning the cooling disappeared. They visited the place again and changed the timer charging Rs. 1200/- and same without the receipt. On asking for the receipt they created a scene outside my place and my old in laws gave off the amount. When we reached the place and called up the call centre people enquiring about the rates and receipt they arranged the conference from the service centre and what was told made me felt cheated. The cost of gas filling was Rs. 1250/- and timer was Rs. 590/- and when the company people pressurised tthe service centre person he promised to courier the receipt for both the jobs. After fort night I called again and the service person denied of filling the gas and for the timer receipt he gave me the docket no. of airstate india courier which I was unable to track till date 2 months have passed and the receipt has not reached the place and on top of all ice maker is out of order since the date of repair. Company people seems to be helpless as they don't have any control over the samsung authorised dealer in Benajhawar Kanpur U.P. India. Arpana Awasthi
Same exact thing happened to me. It still isn't fixed.
customer service (lack of)
On 1/31/08 I purchased a samsung fpt5094 (50" plasma wireless tv) from a local tv & appliance store. On 7/1/08, this tv stopped working completely. We contacted this same dealer who referred us to samsung's toll free number on 7/2/08. We have since been referred to samsung's executive customer relations group at [protected]. We were told from the beginning by samsung that they had exactly 21 business days to try to repair this tv or we would get a replacement or refund. This tv has since been declared unrepairable by the consumer electronic service, which is samsung's repair center at [protected]. It has now been 28 working days without resolution. We have been without this tv for over 5 weeks. Samsung's customer service department has been unwilling to return our phone calls nor have they responded to our request for a full refund. We were told by samsung to provide the original bill of sale to start the refund process, but to date, they have not started this process. We financed this tv and are still paying on merchandise that is not operational. Over the course of these past 5 weeks, we have spoken to at least 20 different agents giving them the same details each and every time which shows there is no single point of ownership for our particular case #[protected]. Each agent has told us that we would receive a return phone call on the progress of our case. However, only one agent has called us back to inform us that we were receiving a refund. Obviously, this was not true. We also have this agent's message recorded on our phone as well as an e-mail document stating the same. We have been consistently requesting a refund and still are requesting a complete refund on this product without further delay. We have since filed a complaint with the bbb in trenton, nj
I just received the following e-mail from the BBB and have since written to the Attorney General's office. I would do the same. At least we're doing something.
Business Name: Samsung Electronics America Inc.
Thank you for contacting BBB regarding your complaint.
We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:
STATE OFFICE OF CONSUMER PROTECTION
124 Halsey Street
Newark, NJ 07102
Phone: [protected]
Phone: [protected] (NJ residents only)
Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.
Sincerely,
Janice Croux
Service Representative
BBB Complaint Department
I will never buy another Samsung product. The internal LAN stopped working. I went through all the trouble shooting steps and still could not connect to WiFi. I spoke with tech support twice 12/06/15 with no resolution. I spoke with tech support this morning, gave him the reference number and he could not find it. Then began to question me about who gave me the reference number. His solution was to take the TV to Consumer Electronics for repair. I too wish I had done more research before purchasing a Samsung product.
never samsung again
I have 3 Samsung TV's and a camcorder that I love. Therefore, when my daughter was married, I went to Lowes and picked out a W/D set. The first thing that threw me off was the washer was about the same weight as the dryer. Washer lasted 1 year and quit, giving a code. For the next 3 weeks we tried to get Customer Service to even tell us if it was in warranty. Maybe it's computer panel which has a longer warranty. They set up service center who never showed, then another who didn't carry any Samsung parts. Daughter was pregnant and on a third floor apartment 100 miles away. We finally bit the bullet and got her going. Samsung never followed up on the problem. L Freeman W Monroe, La
...another thing, i believe Samsung should stand true to their products, and offer customers a rental unit while we wait and wait and wait for the repairs or returns...like i said before, its complete B.S...DONT BUY A SAMSUNG!
for starters i am a loyal, and truthful guy, i have purchaced many big screen tvs, and will NEVER again buy any SAMSUNG products, they do not return phone calls, or honor returns...im going threw it as i write this, 2000.00 tv and its been a week, they told me no tech will come to my area, but also that i cant return it to the store...complete ###! IF anyone is looking to purchase a tv, with all the choices to pick from...DO NOT WASTE YOUR TIME, DO NOT BUY A SAMSUNG...TRUST ME!
Samsung's lousy after sales service is alive and well here in Australia also. Looks like it is a global problem. In which case, I assume refusing/failing to honor warranty claims or failing to deal with them in a reasonable time and manner is a matter of Samsung POLICY/STRATAGY, rather than just an anti-customer-warranty culture in local after sales service centres.
Thank you Samsung for wasting another 6 hours of my time today, which I spent in phone queues trying to lodge a complaint about ### service and arranging and waiting for a warranty pickup that did not happen - for the 3rd time! Guess I should be grateful that I did not have to start from scratch and re-lodge the entire warranty claim AGAIN, as I have also have to do previously. Hope I haven't spoken too soon.
By the way, the courier company hired to collect my computer from my home, DOES NOT collect parcels from homes in country areas. I established that with 1 phone call direct to the courier company. The courier company sends the job to their agent in my area, except the 'country agent' is a country general store and does not provide a courier service. Hence no pick up for the 3rd time. I established that with 1 call direct to the 'agent'. So much for a Samsung supervisor's assurance this morning that my warranty claim had been escalated to priority, due to the excessive delays, and my monitor would definitely be collected today.
The 110cm Samsung LED/LCD widescreen TV I planned to buy this month is definately OFF my shopping list, permanently.
Kerry Peterson
Western Australia
Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.
Android version : 2.2
Device - Samsung Galaxy 551
Hi, I have my office email configured. When I reply to an email, HTML tags gets appended to the email like below
"Test"
If you note, in the above text, "Test" is the actual email body that i sent, but it gets delivered like above.
please help how can i remove this tags and or i have to install another application?
I have no complaints of the customer service regarding Samsung. My complaint is that there products are not worth buying. I first bought a camcorder, which worked for about a year before it wouldn't record anymore. Also during that time I bought a front loader washer and dryer. Big mistake. I have had a repair man out to the house 4 times in the last 5 years repairing the front loader. Mostly electrical and leaks. Then my dryer stoped working, also an electrical problem. So, I will not be buying Samsung ever again and I will make sure to let every one know, not to buy Samsung products; Samsung's products are not reliable or cost effective.
Josh and Michelle Bushey
Anderson, California
I purchased a 50 inch DLP Model:HLR5067waxx/xaa approximately 3 1/2 years ago. Within the 1st year I had the green screen syndrome and notified samsung. A certified tech replaced the computer board. It worked fine for two additional years and had a relapse again. This time the warranty was over and am Sh(* out of luck. I have read and found hundred of people complaining about the same product defect. I was advised to contact the New Jersey complaint division. I will, my question i how about everyone with these similar issues aue sasung and get something for their defected units. we paided thousand of dollars and only got 15% usage. I smell complete fraud on behalf of samsung.. what do we do next after crying and no one listens...
terrible after sales service
I bought a microwave of Samsung make 37 liters. It started giving out smoke after few months. The complaint was registered with Samsung service center on 29th June, 2008.As on 12th August, 2008 I am struggling to get the services. The response is extremely poor and bad. Inspite of several promises also they never turn up for the services.
evaporator iced up
Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp indicator on the display panel start to The flash. Sources on the internet led to believe that the evaporator on the fridge side got iced up. I opened the panel and found that it was true. So I thawed the ice. This worked for two weeks. Then the problem...
Read full complaint and 3 commentsbad monitor, fictional warranty
I purchased a new samsung 22" lcd monitor (Model 225bw) on april 16, 2008. On july 13, 2008, my monitor failed and my first communication to samsung about the problem was submitted through their web-based customer contact form. On july 20, 2008, I had received no response from samsung and after searching their website, the easiest way to resolve thi...
Read full complaint and 2 commentsfreezes everything
Purchased 7/12/08 floor model refrigerator samsung rs267. When it was plugged in, everything seemed to work, digital readouts on front seemed to go down to the set temperature of 46 degrees. Put some food in, including some soda. The next morning, some of the soda cans had exploded due to freezing. Called samsung, was told to unplug it, leave it for ten minutes, and plug it back in. The refrigerator temperature readout dropped to 17 degrees adn slowly started counting to stop at 46 degrees in about a half hour. So, this time, not wanting a mess, I put in a bottle of water. A couple hours later, it's frozen solid. The readout still says 46 degrees. So, I put in a thermometer, it dropped to 1 degree below zero in the fridgeration department. Called samsung again. They say they will find an authorized repairperson and call me back within 48 hours. Three days later, I called samsung again. They say there is no authorized repairpersons in my area and that it's sent to a different department and they will call me within 48 hours. Four days later, I called samsung again. They say they are having a hard time finding an authorized repair shop and it was sent to another department. Two shorten the story a bit, it is now 23 days later, after many calls to samsung, and by the way no return calls from samsung, i've been talking to lowe's store manager, which is where the refrigerator was purchased, and they are trying to get samsung to do something.
I certainly would not recommend anyone buying a samsung refrigerator. The pain from my saga is no over, and I have no idea how long it may go on, so save yourself the trouble and stay away from samsung.
My samsung rs267 lasted two years before the fan started breaking down and the display quit. Never buy a Samsung again, not a quality product.
samsung lcd 32& tv - crappy service
This TV died within the first 3 or so months, no pic but has sound. We are now immersed in what appears to be a series of unending CS reps. in the special adv'd dept., ECR. Each time we speak to a different "agent" who never reads the entire record of the case, I have had to actually take notes and force them to listen to what has happened. They refused to acknowledge conversations and adamantly refuse to allow me to speak to anyone above them in responsibility. Per ECR, they will take my number and one of the managers, only after reviewing the notes, will call (this, I assume is at their discretion - a return call is not anticipated).
Bottom line, the parts are "lost", per ECR, sent to the wrong state in fact and we are being told to wait, weeks perhaps, until Samsung locates these parts, then and only then will they send these same parts to the local vendor/repair shop. There is no other option…I asked for a timeline - when will their lack of providing the parts be considered justification for replacement - the response was NO idea? One of the "agents" did admit that ECR has to recommend replacement and somewhere else above them, permission is granted/declined...I did ask how long this would take - No idea?
I now have "O" trust in this firm.
They have eliminated totally any possible interface with the client at the managerial level...elimated the expertise of the repair shop providing support in the field by sending parts to them w/o giving them permission to actually see the TV and diagnose the problem...eliminated all proof of conversations, except on their end where they say they are "recording"...requested confirmation, even in the form of summaries, are not permitted or granted to the customer.
Aside from legal avenues and complaints to the Atty. Gen. of our state, I don't have any hope of ever resolving this. We're writing it off as a tax lost for the year since its value is over $1, 000...it is just like we gave Samsung the money and they neglected to return anything for our investment. I hope the tax consultant agrees w/us...otherwise, it has been money wasted.
The TV did have a great pic - I advise everyone to buy the extended warranty from the store with anything Samsung. At least Best Buy and Circuit City will stand behind their sales - unlike this multi-international company structured to do business here in a very questionable manner - it may not be illegal, but it sure is unethical treatment by them of their trusting customer base.
Please advise if a class action law suit finally emerges regarding Samsung's TV division -
poor product, worst customer support
My girlfriend just bought a Samsung U900 last month. The cell phone broke down in less than 2 weeks. We sent the phone to the nearest service center for repair. The staff there promise to call my girlfriend in 4 to 5 days for her to collect the phone. However, a week passes and no news, when we call the service center hotline, they keep telling us that they're awaiting for spare parts and promise to return call to make clear the due date for servicing... now 3 weeks had passed since we sent in the phone, and after calling up for for than 4 times and getting the same empty promises, I wrote into their PR section (through Samsung Singapore websute). They don't even bother to return my mail... Samsung is so far the worst customer service & support I had encounter in my life time. This Friday, we have decided to go straight to the service center to demand for the phone... can you imagine this, a newly purchased phone that stays longer with the service center than the customer who bought it (and they don't even bother to called you back to keep you inform about the status when customer had called them so many time).
i am facing the same problem. wondering whether there is anything we can do. i will be going down to kick a fuss later. despite my high hopes of samsung and omnia, i have gone back to nokia phones.
YES! i totally agree and empathise coz that is the problem i am facing currently! I bought Samsung Omnia last month and had been to the customer service cntre thrice! Last week, i sent in for the 3rd time and they told me 3-4days the phone will be ready. But nobody updates me of the status until i made another visit down to the svc centre and they actually told me they couldnt give me an answer when can the phone be returned to me! OMG this is ridiculous ; lousy technology + lousy service!
I purchased a PDA phone for convenience, but not only could I nt use the phone at ease, i had to bear with such nonsense from their service centre! With such lousy service, I dont see Samsung's effort in retaining customers to stay loyal to their brand!
big price for repair
After 1 year and 10 months of what I thought was good service, yesterday there was a loud noise from the refrigerator which sounded like a dysfunctional fan. Also, the refrigerator seemed to have lost the ability to keep the food cool. Repairman came shortly after I called and said he replaced the thermo fuese assy and senssor assy, quick thawed the area behind the plastic panel behind the meat and vegetable drawer. I paid $320.00 for this repair and was advised to leave the refrigerator unplugged until I go to bed which would allow the fridge to thaw about 10-11 hours.
The bill came to $320. Which is about 30 % what I paid for the refrigerator. I felt ripped off by this, especially after reading all the other complaints for this particular model # rs253basb as well as other samsung refrigerators.
This is unacceptable. I will pursue this further. My big hope is that I have additional warranty coverage because I paid this with the credit card that offers extended warranties on products like these.
my mob will be lost at college
ice maker shatters cubes
Since purchase icemaker generates shattered ice cubes. Am being told this is result of hard water due to periodic shifts from 'city water' to well water by utility. Need confirmation or debunk.
We have a rs255 that does the same thing ... maybe get TWO whole cubes and the rest are SHATTERED!
WTF?
no complaint, just remedies
This not a complaint but a response to those who have samsung refrigerator temperature problems. When the compressor is running both evaporators are charged and during a heavy ice demand a pf (Power freeze) condition occurs. During this time the fan in the refrigerator compartment is off and temperatures at both freezer and refrigerator evaporators will plunge down to - 20 degrees f. At such low temperatures cold air migrates down into the drain trough area causing the defrost water to instantly freeze, thereby forming a block of ice that seals off air flow through the evaporator coil and also plugs the drain holes with ice.
The fix to this problem is to unplug the refrigerator for 10 seconds then re-plug it in and the display will show the actual temps and not the set point temps, then set the freezer temp 0-4 degrees above zero.
not working
Purchased a samsung 42" plasma tv in 2006, spending at least $ 2000, with a one year warranty. A couple of months ago it just quit. I called samsung they gave me a company to contact. I called them 3 times finally got someone who told me the repair would be 1/4 what I paid for the tv & component. Told them okay said they would get back with me, that was over 2 months ago. I then went to the samsung site any that is the only company that they could give me for repairs. Hhgregg does not have to worry about me buying a product at their store again.
samsung refrigerator junk
Our stainless steel side by side Samsung refrigerator looks great in our new kitchen but it doesn't work. No one really knows how to fix it. Oh, they say they do and repairmen have come out three times to the house. We have paid for the visits and for a new part which did not fix the problem. I researched the large and complicated web site for Samsung and read all the wonderful facts about this incredible hi tech computerized machine, but really, it is junk. And Samsung does not have a service phone number to call. Everything directs you want to dealers who can not fix them. But they will keep coming and charging you. I wish I had seen this complaint forum BEFORE we bought Model RS2545SH. I would NEVER have bought it and advise you not to either.
Very sad owner of a rs2545sh - the sh stands for ####ty. From costco. I thought that costco brought in the very best for its customers. 8 years out and we need to replace it. Same problem as everyone else. The video on youtube showed how you replace the wire harness around the evaporator. I can't find that part online. It would be a mild/medium job for experienced diy. I mean, if you ruin it, oh well. You are out that cost. You are going to have to get a new refrigerator anyway.
Another victim here as well. We have had nothing but problems with the ice maker since we purchased this Samsung refrigerator from Costco! For the last 6-8 months we have been experiencing the same lack of cooling issues that everyone else has mentioned. Not sure if anyone has filed the class action suit yet but I am ready to join if they have. I do a lot of business with Costco and you can be sure I will share this complaint with them! They need to know the lack of customer service that Samsung is providing.
Another victim here. Our Samsung has lasted around 4 years, but has recently come down with the same issue everyone else has seen. Since a lot of us here have purchased our refridgerators from Costco I suggest we report our issues to them also. They have excellent customer service and stand by what they sell. They might not be able to replace them or give us refunds but they can put pressure on Samsung. Better yet cancel any contracts they have with them. That includes their TVs and tablets. Costco preaches customer satisfaction so if we all start complaining about Samsungs neglect to stand by their products maybe they can get some sort of response. My 2 cents...
This! I've been searching to troubleshoot this nightmare, and look what I've found! I called up Samsung and they said that there is no recall on this model. The repairman told me that there is. We've been going crazy with the noise that comes from the fridge side; defrosted it for 2 days as per the repairman's advice ( paid $30 for him to just say thaw it out) ?. Problem will go away for about a week and will make the noise again! Freezer works fine. So as I type this, the hubby is searching for a new one. I don't want to live my life defrosting every week! ? There is no recall on this model, as the Samsung rep told me today. I hope people see these complaints before deciding to get this model, or their life will be miserable. I truly hate you now, Samsung! Never, ever!
we bought a samsung frig french doors and freeze below 10-3-13 and had nothing but hell with it. The ice maker quit, but only made enough ice for two maybe, just junk. model RF4287HA. SEARS claims they can't take it back, and we have had repairmen out three times since purchase
h simmons
texas
I have a different model Samsung model, and I guess they are all pure JUNK. Just over 2 years into ownership, 3 repairs, and will have spent more than half of the original cost of the refrigerator in repairs. Samsung's response..."We are sorry for the inconvenience. We can give you the contact info of an authorized repair center". Seriously, how can they get away with this?
I will never purchase any Samsung product again and will do my best to convince everyone never to buy their junk. They don't even stand behind their own products because they know they are junk. Unbelievable!
Also are wood floors would have water on them and the water was coming from under the refrigerator, the doors would not close so I had to take out the pull out drawers. It is now unplugged and sitting in the kitchen not being used and taking up space.I cannot afford a new refrigerator so we are living without one. I am a single Mom and just lost my job so I am now unemployeed for right now as well.
I have one too, the refrigerator does not stay cold and the coils freeze up and the tech. came out and told us that the Defroster needed to be replaced and that it would cost over $400.00, Also the Freezer was not freezing all the way the Tech. told us that was because of the Defroster, cant reset or make anything colder on the digital panel because of this. Have not got it fix yet.
We purchased a bottom freezer Samsung Fridge in October of 2010. We have had 4 new thermostats put in and the PCB board replaced. That's 4 major repairs in 2 1/2 years. It would seem that Samsung does not take any responsibility or in fact care about the quality of their products or their consumer reputation. A refrigerator should last at least 10 years and yet they only stand behind their products for 1 year. That should have told us the story right there and we should have purchased a sound North American designed and built appliance instead. One would have thought that they would have a "lemon" clause but absolutely nothing. 12 months is all they are willing to guarantee their products for. So, where does that leave us or the consumer in general? Don't know and am just starting to work on this problem. We are in Canada and my next step will be to try and deal with the place of purchase but I think in end result we will end up filing a formal complaint and taking the issue to the media! Oftentimes, a company just will not come out of their sleaze until the medial starts to rake them over the coals. I would suggest that anyone with problems, at the very least, contact their daily newspaper as each has a "consumer advocate" and frankly, if enough did so...Samsung would be singing a far different tune. Quite obviously, I wouldn't purchase anything from them now whether it be an appliance, smartphone, tablet, camera or any other product they market. They just do not stand behind their products.
Yes, I also have Samsung Refrigerator and i bought it recently. But leave ice maker not any complaint with it. For best purchasing refrigerator and get best repair service go through this link : http://www.sydneyappliance.com.au/
reception problem with phone optus have told me to contact samsung
terrible reception on my phone U700 samasung mobile phone contract started with optus oct 2007 they sent phone away to be fixed however they claim it has liquid damage so won't fix it as i am an extremely fussy person with my phone i don't know how this could be the case however i don't know if that is the case if it would be a problem with the reception as they have told me to contact you as they can't help me thats what i'm doing my contract is for 24 months i don't this phone will even last that time worst phone have EVER had
this is crazy! I'm having the same problem with the Samsung U700 - on the other side of the world - South Africa.My phone also came back "water damaged" what's even worse is that my service provider - MTN - even complained that this is a rubbish phone. So, now I wonder - I'm only starting my complaint now - is there even hope that they will assist me? I am also paying a lot every month R500 - 00 without the benefit of the phone..I am extremely upset and dissapointed.
Hey buddy, ive had the same problem, ive sent the phone back once before, but ive had heaps of friends that have experienced the ### aswell, ive had some luck, after talkin to the a complaint officer and they said that they will put $60.00 on my account so that it could cover the cost of purchasing a temp phone, although it is a start it is hardly enjoy considering that i am paying 89.00 a month to use a "quality" phone and their service. i dont know what else to do, cause after hearing friends needing to send it 3 times before they consider replacing it with a U700, is just simply unacceptable.
my phone ring ton sound is very low - mobile model sgh - U700
my phone sound very low in ringtone
defective refrigerator
Have just shifted to delhi and was setting up home. After a careful analysis of the market place and the products available, zeroed in on samsung products to take care of my requirements, but the experience so far has been horrible. And thought I need to warn all fellow members of the poor service being offered by samsung.
Around 15th april bought 3 samsung acs and 1 samsung refrigerator... Within a month of purchase I have had to call the samsung service center 10 times due to some problem or the other in the refrigerator. (Gurgaon service center complaint reference number [protected])... Its very disheartening and sad when one has spent so much money on a brand new product and within a month we need to start calling the service center. It is understandable that any equipment at any point of time can give problems. The issue is not that. It is how a consumer problem is understood and solved.In this case after so many complaints it is but natural that my faith in the product has eroded.
I have therefore asked the company to give me a replacement, as I cant have a new product giving me so many problems...
Its sad and unfortunate that despite having bought so many products from samsung in one go, there response has been vague and non committal... They have just wasted my time and energy, the response from the service center has been a constant "we will get back to you". This has been going on for the past 3 weeks without any concrete results.
I am surprised that a company of the stature of samsung has such a poor service track record in place
So future samsung purchasers better be warned.
defective fridge
Absolutely disgusting and regretful attitude of the samsung fridge manufacturers and their service centers. Somehow I have now understood the unscrupulous behavior of this company which appears to me as a bunch of crooks and swindlers. I fail to understand how the government allows these companies to function in india well knowing that this foreign company is here only to cheat their consumers. High time someone reacted from somewhere to teach these people a lesson in honesty and sincerity.
broken cheap plastic
I bought a samsung french door refrigerator 6 months ago and the deli door just came off. It has a cheap plastic nob that is pencil size and 1/4 of an inch. It came right off now the lid to the deli door won't stay on. I bought the extended warrenty and the appliance is only 6 months old and now I have to buy a new door because samsung will not stand by their products. The door is so cheap, we didn't even touch it, to open the tray you grap the tray not the door so I have no idea why it broke and now I have to pay. I will never buy another samsung product again.
I have the same problem and after trying to think of ways to keep the door from sliding too far left or right (which causes the door to come out) I decided to call customer service. They initially said that I had waited too long to complain and a service call fee would be my responsibility. They finally decided to cover the cost but are having a hard time finding a service representative in my area. I believe it is a design flaw they have corrected by making the shelf below the vegetable drawers stiffer. Then the hinges engage and keep the door from sliding too far left or right. I was thinking of trying to put "O" rings or something similar on the sides of the pegs that hold the door or maybe screwing the shelf up against the bracket between the vegetable drawers to keep it from sagging. They are supposed to call me back when they find available service. I otherwise really like the refrigerator and bought it because of JD Power ratings.
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Dear
During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.
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