Samsung Electric Range / bad service

I bought a samsung range in august 2009. When I received it, I noticed that one of the four burners was not working. I called service right away. Since then, i've received the visit of about 6 technicians, but they never had the right part. Well, it's been 7 months now, and it still hasn't been repaired. I called sears many times, never felt any compassion or real urge to help. When I called on april 7, was told I would be called back within 48 hours. Never heard from sears again. The service does not exist. I don't know what to do anymore.

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