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1.7 1674 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1674

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12:00 am EDT

Samsung needed the replacement!

I purchased the samsung spilt ac model no=asti8wjwdb last year on 24-aug-2006, but due to renovation in house I installed the same in the month on october-2006. This year in summer when I switch on the ac cooling for unsatisfactory so I raised the complaint in customer care (Compliant no=[protected]) , engineer stated gas has been leak so their refilled I don't understand how come new ac gas got leak without using for a second also. Again after 15 days same problem occurs again leak was refilled.

4 th time due to repeated complaint they took the ac to service station but sorry to say problem persists the same.

This proves that samsung piece which was provided to me was faulty so I wanted my ac should be replaced else I have no other option putting the case to high authority...

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12:00 am EDT

Samsung not honoring company warranty

I purchased a brand new backjack i607 cell phone (With 1yr manufacturer warranty) and within 30 days (Rarely used), the cell phone froze up. I called up samsung and opened a work order with them and shipped the cell phone per their instructions. After 45 days I received the cell phone back from them along with a letter stating that the circuit board is cracked and it is not covered under warranty and that they can do nothing about it. I called them up several times with no avail. This cell phone is hardly used and never dropped on the floor or water and still looks brand new without a single scratch. They even stopped responding to my calls and letters.

I am stuck now with a non-functioning phone and this is the worst company ever.

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12:00 am EDT

Samsung major tv problems!

We paid $1200.00 for this tv at the end of december 2006. The screen went completely black the beginning of june 2007. Called for service, it was a week before anyone could come out to look at it. Once the repairman was here, he said the tv was having major problems and would have to go back to his shop for repair. Three weeks later the repairman said he was still waiting for a decision from samsung on whether the part needed was available. At that point the repairman filed a report with samsung saying that the tv should be replaced. I called samsung after giving them the required amount of time they requested to review the report (5 days) , and the executive customer service representative actually had the nerve to tell me, 'well, the part they want to replace is expensive, so our technical people have asked them to try some other fixes. " I reminded him that I had already paid for that part already, along with the rest of the television, and that the repairman had already told me that the set could not be repaired because the part was unavailable. He then agreed to forward the case to the exchange department. Now, seven weeks later, I have to wait for someone to call me and offer to send me the same model, or possibly a 2007 model. When I asked about a refund he was quick to tell me that samsung would not issue a refund, however I could try to get one from the store from which I had purchased the set, even though they are under no obligation to do so.

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Treatmeright
Calgary, CA
Apr 26, 2011 12:29 am EDT
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Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.

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KickenChicken
Harriman, US
Feb 28, 2011 2:31 am EST
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I purchased my 46 inch LCD 3D TV about 6 months ago. Mine had the exact same problem with the screen. It went black and sometime not even that. It was still under warranty when I put in a service request to have it fixed. It took about a week for the part to come in and the service rep to come out to fix. It then worked fine for almost a month, when bam, same dam thing happened again. I will be calling again to have it fixed for a second time. I can't believe Samsung is selling this piece of [censored] on the market. Will def never buy another Samsung TV ever again. Buyer beware!

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Baldomero
San Jose, US
Feb 27, 2011 8:37 pm EST
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I also purchased a samsung 32" LCD about two years ago. The one speaker went out within a couple month but now my screen is black. Every time I turn it on it it blinks 3 times (2 sec intervals) with the picture and then becomes black, only the sound working. No insurance to get it fixed. Top_dogg06@yahoo.com

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John - PA
Wayne, US
Feb 21, 2011 10:30 pm EST

I purchased a samsung 32" LCD tv nearly 2 years ago. Was functioning fine until, the picture would start to blink continuosly. Sometimes it would stop and picture woud be normal for viewing, but now picture will autoblink continuosly and I would need to shut it off. My no name 23' TV bought 7 yrs ago is running strong in the bedroom verse this supposed marvel of Korean technology. Of course it'll cost more to repair the issue. It just places the consumer in a no win situation, when Samsung does not deliver a satisfactory solution and stand by its product. The customer should not bear any cost to manufacturer defect, and Samsung should realize the detrimental harm in te multitudes of unsatisfied customers no longer interested in their unreliable products. This is why we pay a premium for SONY, they're products last for 10 yrs +. Their brand has a reliable reputation. I'm very disappointed in Samsung, and will no longer support them.
John, from Pennsylvania

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John Hutchinson
Lexington, US
Dec 04, 2010 8:50 pm EST
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I have a two year old Samsung 37 inch lcd television for which I paid $1000. After about an hour and a half or two hours of playing, the screen goes blank with the backlight going off. I communicated with Samsung twice and they told me to call for service. The service people have told me the only thing they can do is change out the display panel which will cost more than a new television. After paying an expert from Answers. com for their recommendations, I have changed out the power supply board and the inverter board and the symptoms remain the same. I cannot believe that Consumers reports still recommend Samsung as one of the best televisions on the market, when I find so many people with relatively new sets failing every day. I personally will never buy another Samsung product and will tell everyone I meet to avoid them.
djhutch1@yahoo.com

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Steve Haskell
San Antonio, US
Oct 21, 2010 12:15 am EDT

I also own a 2008 32" samsung LCD tv that also suddenly won't turn on. The power light is lit but that is all my new tv does. I thought I had purchased a quality product from Samsung, well, all I did was pay the price of one. I am all in on making them pay for selling junk tv's (as if they didn't know!)

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Broken Samsung LCD
Spokane, US
Jul 20, 2010 3:13 pm EDT
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I also bought a 46' Samsung LCD t.v. 2 years ago and now it won't turn on...when it does, it takes like 5 hours to come on. Once it's shut off, it won't turn on again. I've talked to Samsung and they said they will send a service man out at no charge ONLY if there is a certain defect in THEIR PRODUCT. If it's another defect in THEIR PRODUCT they will automatically charge me for the service call and the part to fix it.
If you want to put a stop to this company selling products that break within a couple years please contact this law firm and lets join a class action lawsuit against Samsung.
Wenjie Cai
Case Clerk
Lieff, Cabraser, Heimann & Bernstein, LLP
275 Battery Street, 29th Floor
San Francisco, CA [protected]
Telephone: (415) 956-1000x2215
Fax: [protected]

The only way to get Samsung's attention is by emptying their pockets! Which are deep with OUR money!

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Diego E
Selma, US
Jul 09, 2010 3:32 am EDT

I brought a 46 LCD Samsung and it is junk. I reported the problem to the warrant department and they said I might have it hook up wrong or it might be the cable. While I have a Sony in my Bedroom and it works great. My Samsung take 10 to 15 minutes to warm up and when it finally comes on there red spots all over the screen. You have to turn it off and on again several times for the spots to go away. I paid to much money for this junk. Something needs to be done

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tedmacg
Payette, US
Jun 05, 2010 10:21 am EDT
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I will never buy another Samsung product! I bought a LN-T3253H tv for $996.12 on Feb. 8th of 2008 & on June 1st of 2010 we lost our picture. We have great sound but no picture! I have been in contact with Samsung, the store we purchased the tv from & I have been told to contact a service center for futher assistance. Now comes the good part: If I bring it into the service center the Min. Charge is $50. to look at it! If they come to my house the min. charge would be $90. AND IT GETS BETTER! According to the repair center it is probably going to be a $300 to $500 item plus labor (just to let me know in advance) so with todays technology it might be better to just purchase a new tv...? What the f...
I just bought a new tv 2 yrs ago! And I went for the more expensive Samsung name with the reassurance that I was getting a better product that some of the "No Name" tv's on the market...Last I checked a 2yr old tv was a fairly new tv! I will be airing a video on you-tube hoping to show people what to expect if they purchase a Samsung tv & then have a problem!

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landscaper709
St. John's, CA
Nov 29, 2009 2:50 pm EST

I also have the same problem with my 40" that i bought last year and can't get anything done...all i'm hearing is your warranty is up

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12:00 am EDT

Samsung refrigerator always under repair

We have purchased samsung refrigerator model no: sg25bpwhn on 21/3/2001. Since last year ie 2006 feb, we are having prolonged problems with the refrigerator. Initially they filled gas in feb'06, later it was in the workshop for "water in the body" last month jun'07, and now gas to be filled up again. We are having another refrigerator too which bpl (Frost free) company's since 11yrs without any complaint till now.

I would like to tell all my family friends and folks "not to buy any more samsung home products" from now on specially refrigerators. Their service is bad and their product is hopeless. I am expecting a fair reply from them.

Aruna
[protected]/6, stno.2, lnno.3, tarnaka, sec'bad-17.
Ph: 040-[protected]

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12:00 am EDT

Samsung rt440 refrigrator problems

I bought in feb 2006 a 440 lt samsung frost free from samsung digital home, amritsar, punjab.
Within 5 months of purchase, there was a problem of water leakage and jammed temperature controls.

Since then, I have complained regularly (Once every 20 30 days) to the local service station but they attribute all this to "design flaws" in the fridge. The extent of their their technicians "service" was to use a blow drier / jug of boiling water on the faulty temp controller which they claim is the problem. Ever since this summer started, the cooling also started going down.

Things came to a head this july, when the fridge stopped cooling and the freezer worked intermittently. The technicians visited me on 8,9,10,12,13 and 14 july but each time they had different diagnosis (Different technicians !) but no solutions. The extent of their "service" was to chuck boiling water into the freezer cooling vents which unjammed the controls temporarily, but they froze soon after.

One bright chap said the vents were too small and proceeded to file them to a larger size. He claimed this problem was common in all fridges of this model. As expected, no effect, no cooling and lots of leakage.

Next guy changed some temp control parts and charged 580 / - out of which 200 was for parts and rest for labor (He had to open three screws and snip lots of retainer clips which he didn't replace). Since I was at wits end, I coughed up even though the company should have taken responsibility since this was a problem which developed within 5 months of purchase.

What gets my goat is that the next day 14/7/07 when the same problems recurred the guy who sold me the fridge blew me off saying he had no time to listen to my problems (Even though it was the first time I was talking to him, and that too only because he had told me to call him if the problem persisted).In the meantime, the "engineer" limited his servicing to ### about how they have to suffer because the fridges have these problems out of the factory.

On consulting other mechanics I have found that there are no faults in other fridges of this model (So much for design flaws). Also, that all the boiling water is going to create problems of rusting and failed insulation very soon. Also that the vents being filed to a larger size means that the temp controller is effectively bypassed.

Most unprofessional, untrustworthy and unconcerned company with an attitude problem to boot.
I want them to a. Repair at their cost b. Refund my cash c. Indemnify in writing that future rusting / insulation failure will be tackled free by them d. If they claim a design flaw, change the fridge with one which works.

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12:00 am EDT

Samsung defective monitors

Samsung monitor service.

Called to receive replacement monitor. Had a $500 retainer put on my debit card to have the replacement sent to my home. Received a defective monitor. Sent it back. They kept the $ hold on my account.

The second replacement monitor was sent to a ups store when it should have been sent directly to me. No $ hold is necessary for this type of replacement transaction. It took a 30 minute phone call to get my money released.

The total time I had to spend on the phone with samsung, just to get a replacement monitor is over 2.5 hours. This includes the original phone call, 3 to get the defective replacement taken care of, and the last to get my $500 back. I am not sure I would have had it refunded if I did not call.

I had to wait days for the broken replacement to get back to the service center before they would send a second replacement. They would not expedite the release of the second monitor.

This has taken over 3 weeks.

Now, I have to go out to a ups store to pick up the second replacement and drag my old on with me.

Kathryn

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Tran
, US
May 13, 2009 4:58 pm EDT

SAMSUNG service is bad!

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Nancy Gilkes
Missouri City, US
Mar 19, 2009 1:35 pm EDT

I purchased a new Samsung monitor over a year a go now. However, I had a problem with it from the start. I thought it was my computer and returned my computer to the place of purchase within 90 days. By the time it was figued out it was the monitor and I contacted Samsung they told me that they could only send out a reconditioned monitor. They did and it was not good, the pixels were bad on the replacement monitor. I contacted them again, they sent me out another monitor. I feel that they send me out the exact monitor I sent them had the same problem as the original. I was able to hook up an old monitor that I had and my computer works just fine.
I have been on the phone with Samsung many times, and in December 2008 they told me that they were going to send me a refund. I have called them many times since to find out the status of my refund. They leave me on hold forever, then come back with me and tell me that they will have someone contact me within 24 hours, they never do. I have been told many times by their executive relations department that the check was in the mail, there were no problems. I called them again yesterday, March 18, 2009 I was again told that someone would get back with me within 24 hours, they did not. I called back today March 19, 2009, I was left on hold for an hour waiting to talk to someone in another department, they finally hung up on me. I called back and I was then again told that someone would get back with me.
All I want is this to be resolved, I feel that Samsung has not been treating me fairly. I thought Samsung had a good reputation, however, if this is the way they treat consumers. This is just not right!
Sincerely,

Nancy Gilkes

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abhay Singh
,
Oct 13, 2008 10:27 am EDT

sir,
I have a samsung monitor and the problem in my monitor is this some patches in the center of the picture tube on my monitor. when i was complained in service center but my problem is not solving and he said your problem has been solved.But i am facing same problem on my monitor. Please solve my problem my contact no. is [protected], [protected]
Thanx

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mohd arif
,
Jul 21, 2007 2:26 am EDT

Samsung monitor dead:

Model: SyncMaster 594MG
Model Code: KS15SLBVR/XTP
S/N No:LB15HHAL9214007
My Contact Number: [protected]/[protected]

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12:00 am EDT
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Samsung - washer doesn't work

I purchased a front loading samsung washer and dryer in december from lowes and by may 25 th the washer has already stopped working. First the door locked and wouldn't unlock so my laundry was stuck and soured. Now it is completely unusable and it has been 30 days and 2 unsuccessful service calls with no good replacement parts. I have made numerous call...

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12:00 am EDT

Samsung low quality monitor

Product: samsung electronics
Location: cicuit city - vineland, nj

I intended to purchase a samsung 226bw 22 inch lcd monitor. A few people had warned me that the aforementioned model had three product model/series: s, a & c. This letter is nowhere to be found on the product packaging; the only way to determine which model one had purchased was to open the box and read the serial number label affixed to the back of each monitor - a slick move on samsung's part. I was advised by friends to buy the "s" model, which reflected samsung's supposed quality/dependability, as reviewed by numerous magazine and online sources. I was warned to stay away from the "a" and "c" models that were shipped afterwards, which are produced for samsung by other manufacturers and are riddled with defects and reliability issues - as confirmed by numerous online circuit city and other retail customer reviews. The in-store, 19 inch and 22 inch samsung monitor display models that I checked were both "s. " the store associate wasn't able to tell me the model letter of the in-stock, 22 inch samsung monitor I intended to buy. I was required to first buy the monitor in question; I immediately opened the box in the store; it turned out to be a "c, " the worst of the two lesser quality series. The exchange of the "c" monitor for an alternative brand was a long fiasco. The whole experience has since caused me to think twice about making any subsequent circuit city purchases. Finally, samsung, with their bait-and-switch tactics, does circuit city a disservice, as clearly seen in the all-too-numerous, poor on-line customer reviews. The in-store samsung monitor displays are of the better quality of a series of the same model number, yet the products that customers are purchasing are of a lesser quality and reliability that is not discernable by a simple, convenient inspection of the model/serial number label affixed to the exterior of each box. I, as well as most people who ask me for advice and ask about my good/bad experiences, can't help but speculate as to which other products samsung, as well as other manufacturers, apply such shady tactics to as well. I consequently won't be buying or recommending anything with a samsung label, as most people with whom I speak agree. Why am I not surprised that circuit city's website prevents me from adding this post to their customer review section?

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12:00 am EDT
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Samsung - worst air conditioners

This is to bring to your notice, a very bad experience in terms of the product as well as the customer service at samsung. The company has purchased 5 (1.5 ton) a/c from reputed dealer "sony mony" in month of january 2007in andheri (W) (W). Since the month of april we have been experiencing a lot of problems with the a/c and the after sales service 1...

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12:00 am EDT

Samsung unduly harassed by samsung attitude

My 4 year old semi automatic washing machine is not working since 22nd may 2007. I registered a complaint with the company (Complaint no. [protected]) on 24th may 2007. We were visited by a company engineer who decided that a part needs to be changed and he promised to get it done in two days.

On 26th I called up at the engineers cell phone number to be told that the part was not available, but he would definitely get the repair done in another 2-3 days time. Again I called him up and was told it will take some more time. I called up the company helpline, where they assured me that the complaint will be attended to within another 2 days. Everytime we fixed a certain date and time, so as to be definitely available at home, but were kept waiting without a call or any information. The hepline is useless as they have no knowledge of availability of parts, the cost of repairs or who will be visiting etc. Yesterday I managed to speak to the company service centre, where I was assured that they were inquiring the part on an urgent basis and would be able to get the repair done in another 2-3 days time. And the part that will be replaced will cost about rs. 1100 but comes with a one month guarantee only! I am definitely unhappy and feel unduly harassed by their attitude.

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12:00 am EDT

Samsung air conditioner not working properly

I have purchased my Samsung 1.5 Ton Window Air conditioner from M/s Ashoka sales Sector 16 Faridabad arox. One month back. Since yesterday I am facing Problem - when I switch on AC from mains - Normally it goes to STANDBY First. When I Press StandBy Button On Remote or Front Panel Its switch ON. But what is happening NOW - When I switch ON AC From Mains Automatically I get Two Characters on AC Front Panel - " Ch #. This seems to be some ERROR occurring due to some Malfunctioning in Controller Section or any SEGMENT in the Display have gone BAD.

AC is also behaving ERRATIC while in SWING MODE or E-SAVER Mode.

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RAJ VARDHAN
, US
May 09, 2015 2:54 pm EDT

PRESS TEMP UP AND DOWN BOTH BUTAN FOR 10 SEC FIX THIS PROBLEME OK.

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andrija
, Yugoslavia
Aug 20, 2009 9:34 am EDT

Air direction is not moving, this is a hardware malfunction. Please tell me what to do.

Thanks in advance
Andreas

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MKHK
, IN
Jun 06, 2009 5:16 am EDT

This Samsung AC is a pain, the engineer came and fixed it, but could not tell the solution so I could fix it myself in future. He did not open the AC to fix it but just pressed a few buttons. Can anyone tell me the answer please. Now its back again :(. Voltas is much better quality and service.

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Nihal Singh
,
Aug 19, 2008 1:24 am EDT

Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.

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jim bob
,
Jul 02, 2007 10:32 pm EDT

Why don't you take it back?

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12:00 am EDT
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Samsung - faulty a/c, not attending of complaint!

While going through the exhibition at cii chandigarh in the month of april 2007, I had booked one split ac at samsung counter. It was promised to me that the installation at my residence and one stabilizer which is required for the running of the said ac will be supplied free of cost along with other free gifts. Thereafter I deposited the required amount...

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12:00 am EDT

Samsung terrible customer service

I received my brand new refrigerator on april 23,2007. It was not working properly. It beeped every minute, 11 times, 24 hours a day. No light in my fridge and the ice dispenser was sticking, all the time. After 4 weeks of constant phone calls, to them. They never called me. I returned the refrigerator and got a maytag. They lied to me and never did fix my refrigerator. They had 1 company come out 1x and thats it. All they did was say, yes its broke, we need parts. After I returned the fridge, I got a call 1 1/2 weeks later from the service company that my parts finally came in. Samsung has a jd power award for excellent service. I have a 4 page documentation of how badly my service was handled. I was even lied to my their customer service reps, numerous times. I have emailed jd power, (I suggest anyone else please do the same) its jdpower.com contact them via email and either start typing or type ahead of time your complaint and attach it to your email. That is what I did. I also emailed samsung, of coarse I got a generic response. I am mailing letters and going on the internet to any complaint forum that I can find. Please do not let them get away with such poor service. I will never buy samsung again, but lets save other people from endless time and energy dealing with a company that will get you nowhere.

Thanks for reading.

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12:00 am EDT

Samsung unbelievably bad customer service!

I made the unfortunate mistake of buying a samsung product and have found their customer service to be unbelievably bad! Actually, you can't get a response from them despite repeated letters to the ceo!

Initial correspondence sent twice:

March 1, 2007 second request & ndash; march 7, 2007

Confidential & ndash; sent via fax and us mail.

Kun - hee lee
Chairman and chief executive officer
105 challenger road
Ridgefield park, nj [protected]
Dear kun - hee lee,

Their service is terrible!

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Robert Bergey
Fairbanks, US
Aug 05, 2022 7:01 pm EDT
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We have purchased two Samsung big screen TVs a 75" and a 85" and both of them failed at the two year mark and There is no Samsung service centers in Interior Alaska. I have been working with customer service and they offered me a refund. What a load of BS, I don't believe they have any intention of ever giving me a refund, all they do is ask for the same information over and over and then they come up with new requirements that I believe are intended to make me give up and go away.

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Lu2
, US
Sep 28, 2020 1:19 pm EDT
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I wish i read these comments BEFORE purchasing a refrigerator- it stopped working within 30 days of purchase and the right hand has absolutely NO idea what the left hand is doing! Set up an appt for repair on a Thursday and then several days later got a text saying-hi we will be out Monday?! I had already changed appts scheduled for Thursday and now i am supposed to reschedule my Monday as well?! Wish I had gone with a different brand! Next time I will

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Baghira79
, US
Aug 10, 2018 4:17 pm EDT
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I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.

Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service telling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that?

I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.

Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.

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auzzie
, NZ
Dec 14, 2017 11:39 pm EST
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If anyone at Samsung reads this or gives a toss then I would like to hear from them, I have tried and tied and waited and waited for over 12 months for support from Samsung on my Printer, today I'm told to call HP they now do Samsung Printer support in New Zealand, well I was told they were there till 9pm, nope, then another number they gave me they said was the 24 hour support number, nope another lie the closed at 6pm, so I tried again online it then said no support as product out of warranty, well it wasn't when I first tried to get support, regardless even for a cost you think they would at least ask the customer the issue and offer some sort of support but no its HP and they don't even talk to you...So SAMSUNG I'm one very unhappy customer, I own many Samsung Products, so call me, be real give support call me New Zealand [protected], my issue I believe can be resolved just with a phone call or at least email me auzzie@outlook.co.nz my printer is a SCX-3405FW Laser Multi Function
I will live in hope as next step is the rubbish dump if I hear nothing from Samsung or HP
Sandra

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iVicky
, US
Sep 19, 2017 2:03 pm EDT

Samsung - India : A loyal user of Samsung Galaxy S & Note series since 2011, which also indicates that I had good amount of trust on the company. However on 16th Sept. 17, I got stuck in a rain for merely 5 mins, to my shock the “IP68” and “water resistant phone” Galaxy S7 Edge started behaving very weirdly after reaching home but in a funny way my other “non-water resistant” phone OnePlus 3 (I was worried a lot about the phone because of the rain) was perfectly fine and it speaks about the quality of the former.
Today I went to a Samsung service Centre by postponing my all other duties as the priority was to repair my “EXPENSIVE” phone. Now they’re asking me 30K INR to repair my phone for which I’ve already paid 58K+4K (warranty extension for peace of mind). I tried everything to explain them (service centre & customer care) but they’re giving me hell lot of excuses as rain water is not pristine and the warranty is valid for pristine water only and so on..

Now isn’t it false marketing when you are showing that one can use a product while it’s raining? Coz if you are not sure about the qualities and capabilities of your product then you should not promote them accordingly, isn’t it? Is it how you are planning to get back the trust of your consumers after the Note7 fiasco, Samsung? It seems Samsung is so focused in marketing their Flagship products that they forget to deliver the commitments and trust factor for which consumer buy their products at the first place.

Obviously I’m not going to pay 30K for the repair instead I can buy a premium phone for which I’ll receive actual premium quality along with services and shall not get trapped with this kind of scam.

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Ahsan Amin
, US
Jul 17, 2017 9:01 am EDT

Really bad products and Bad after sale services, Bought one Fridge and it stopped working in 7 months. Its been 9 days I m exchanging calls with customer support by my problem is not yet solved.

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Chery Ibrahim
, US
Jun 01, 2017 4:13 am EDT

Dears,
i am cherry, i faced a very bad experience with Samsung Egypt, the worse company and worse customer service i have ever seen.
i bought a mobile ( Note 4) since 3/11/2016. my phone has been dropped down (screen touch problem), when i came to the facility team they advised me that i can repair it with 2500 LE within 3 weeks.i even never heard about the VIP, by chance i heard that from my brother that i can repair my phone with the VIP system.i called 6580 Samsung Customer service, they advised me that i can be VIP member but i must check again with them in order to be activated on their system and the agent told me he can make exception as it is valid till 3/5/2017 only and i passed the VIP duration, at 23/5/2017 i called them, they confirmed to me that i can repair my phone with 400 LE only as VIP member. i gave my phone to my nearby store ( shoubra) they gave to me a receipt that i will pay 400 LE only to repair my phone.i attached the receipt. when i came to get my phone, they told me that my case was rejected.i called the call center manger ( MR Sarry Younis) he told me he will call me back and listen to the calls as i promised from his agent that VIP activation is valid and i can repair it with 400 ONLY. he was not helpful at all. even he didn't try to reach me . i called him and he advise me that they will not do anything to me. worse brand ever, they didn't respect their words.i advise all the people to not buy Samsung ever, they will regret as i am now.
my serial number : [protected]
the receipt number : 2733742
my phone number [protected]
please i need someone who can help me .

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AK Ramchiary
, IN
Jan 07, 2017 4:11 am EST

Very bad experience, my mobile has a problem of signal not comming for that reason they kept the mobile for three days and told me that it has mother board problem, then i decided not to repair the phone as it was costing for Rs. 4500/-, but one engineer from Delhi made it and signal was showing . Then display was not working becoz in the service centre they changed my mother board .I will never buy Samsung in my life and will tell not to buy others also.
from

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P Silvera
, US
Dec 22, 2016 5:18 am EST

About 6 weeks after getting a Samsung Gear 2 watch, it started to malfunction. It was sent in for repairs and was returned a month later with the same problem. I was instructed to send it back to the repair department. After a few weeks I received an email from Samsung saying it has been put on hold for an unavailable part. The repair center cannot provide me with a date when its going to be repaired. Any other company having this much difficulty repairing their product would have replaced the device. It would seem that Samsung repair center cannot repair their own devices.
I gave up getting my Galaxy Note 5 repaired after sending in 3 times. I have been a long time Samsung customer, no more, I cannot continue to support a company that doesn't care about their customers.

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DrAR
, US
Sep 16, 2016 1:41 pm EDT

Also, beware of the bezel it is also defective as well. I purchased a gear s2 from best buy on December 2015 for my wife as a Xmas gift. About a month ago, during normal use (she was checking a notification) the bezel popped right off. I called Samsung Support and they gave me a shipping label to send off the device for repair. I did not hear anything back and got an email stating my product was being shipped back to me. I got the device and the bezel was taped back on and not fixed. I was furious, I called Customer support back and they apologized and emailed me another shipping label. I sent back the product but this time monitored the repair online. They wanted to charge me $73 for the repair stating that I had caused the physical damage. I left message for repair center in Texas but have yet to hear back after almost a week. It was not until I put a message on Samsung Facebook forum that someone contacted me about repairing the device. But I have been talking to Samsung Support on Facebook for 4 days now with no resolution other than we will give you a discount to fix the bezel. I am a loyal Samsung customer (3 Tvs, 2 note 4s, 1 tablet) and disappointed in how they treat there customers. There product is good but if it becomes defective good luck on trying them to repair it, even if its under warrantly. It's the prinicipal of the matter, where Samsung should stand behind there product and customer. I was not asking for a new watch just for Samsung to repair my Bezel at no charge b/c this occurred during normal use and I have a warranty. I will not purchase another Samsung product again nor will I advise anyone to do so as well.

ComplaintsBoard
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12:00 am EDT

Samsung cheating people

My name is saravanan I am from chennai tamilnadu in india today (18-may-07) we bought (Booked) one samsung split ac in my father name mr. P. Govindan he is a central government employee he is having the facility to by a materials through central stores deportment (Csd canteen). Today morning by 10am we went to fort csd in chennai, tamilnadu to by one 1.5 ton split ac they asked to pay the amount through dd we took the dd and paid by 10.30 am itself they (Csd) given a token to as and they asked to come by 2.30 pm to collect the formality letter we waited up to 2.30 pm not only we lot of people in the same condition. But sharply we got the letter by 2.30 pm that’s grate then only we came to know that we want to collect the split ac from one authorized dealer one how is setting 15 km away from the current location.

Then we reached the place finely now me and my father is happy because after this much of time waste at least we achieved today’s target but there one more big surprise is waiting for us.

The dealer (Ponnmoney marketing private limited, #4 railway colony 1st street, metha nagar, chennai-600029 ph: [protected], [protected], [protected]) simple saying the delivery time will takes another one week to 10 days.

During the billing nobody informed, during the time of collecting letter also nobody informed, after wasting one full day we reaching there to collect the material then only we come to know message.

The dealer is shouting on as and he is telling & ldquo;if you r not willing to wait you can cancel the order” but the thing is there is no procedure to cancel also. Ok, then we accept to wait for the period then he is asked us to sign in delivery chelan and also in all the formality papers if you are not signing we will not take the order like that he is saying. There is no other go we signed in all the paper including the delivery chelan and came back home with out any material. My very big worry is the amount which paid also money nobody giving anything freely but they taken our money with out giving proper documents.

I never seen this kind of worst dealer (Ponnmoney marketing private limited, #4 railway colony 1st street, metha nagar, chennai-600029 ph: [protected], [protected], [protected]) in my life.

Finely he said & ldquo;this is the procedure” that is for the dealer or for samsung I don’t know. One thing I want to say is we went to buy an ac but we booked it (That also not 100%).

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s.bharani dharan
, IN
Jun 25, 2010 3:28 am EDT
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always samsung giving very poor customer service and the product also seems good but perfoming very worst.

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alexsingh
, IN
Jun 15, 2010 5:57 am EDT

Yes! Buying things in CSD is a worst experience. The canteen management behaves as if things belongs to them. But they must understand, they are not giving there things, it is government materials given to every ex service men. What to do. Because army culture is a slavery cultury. Officers getting royal treatment in stores where as all PBOR's are treated in a rude and unjustified manner

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SOHANLAL AGARWAL
, IN
Jun 14, 2010 4:52 am EDT
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WE HAVE PURCHASED SAMSANG SPLIT AC MODEL NO. AS 18 ASTL SR.NO. 0025PPOSC00736 AND 0023PPISC00452 FROM BECOOL ENGINEERS SALES AND SERVICES, SHOP- NO2, SUVARNA NIWAS, NEAR NEELKANT APTS, KADAMWADI, MAROL PIPE LINE, ANDHERI - EAST, MUMBAI - 400059, TEL - [protected], [protected], Email - becoolengineers@yahoo.in. BY CHALLAN NO -03/2010-11 DATED- 08/04/2010.

WE PAID RS. 25000/- BY CHEQUE AND Rs. 1400/- BY CASH AS AGREED FOR ONE SPLIT AC OF SAMSUNG WITH INSTALLATION AND ELECTRIFICATION WORK WITH ELECTRICAL TRIPPERS WITH WIRE AND CASING CAPING WITH ALL LABOUR CHARGE.

ONCE WE PAID THE AMOUNT THE SAID PARTY LEFT THE HALF JOB, AND NOT COMPLETED INSTALLATION AS DECIDED, TILL THE DATE WE ARE NOT IN RECEIPT OF PAYMENT RECEIPT AND ORIGINAL INVOICE FOR THE PURCHASE OF AC.

WE TRIED TO CONTACT MR. VIREN PRO. OF BECOOL ENGINEERS, BUT HE IS NOT RESPONDING.

IT IS SIMPLE MATTER OF NON COMPLIANCE OF WORK ONCE RECEIPT OF PAYMENT.

SO WE REQUEST YOU TO TAKE THE NECESSARY ACTIONS AGINST SUCH AGENCIES WHICH ARE SUPPLING GOODS BUT NOT COMPLITING JOB.

LOOKING FOR YOUR PROMPT RESPONSE AND ACTION

THANKING YOU

FROM

SOHAN LAL AGARWAL
B - 21, AVANTI APT, SIMPOLI ROAD, HARIDAS NAGAR, MUM BAI - 400092, BORIVALI -WEST
e-mail : agarwal_sohanlal@rediffmail.com

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Tarunkumar M
Chinle, US
May 25, 2010 3:10 pm EDT

I am a proud owner of an samsung ac. I already own a godrej ac. Both are doin good . Samsung biosleepplus is one of the best selling ac's at the moment . So nuthing to worry about.At the end of the day i ll go for an samsung ac.

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Fati10k
, IN
Apr 01, 2010 1:26 pm EDT

I am glad that I have come through this bolg just a day before i was about to finalize buying a SamSung Split AC. Now I have changed my mind and planning to buy Hitachi or Voltas. I would appreciate any review by anyone on these companies Split Ac's(1.5ton).
Fatima

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DEVANSH
, IN
May 31, 2009 11:36 am EDT

Well I came this blog very late, already had bought samsung 1.5 ton a/c. I am worried tht i may not have to go through same problem..
GOD my MONEY

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Tank
, AE
Apr 27, 2009 5:27 pm EDT

samsung is such a well known brand but its a shame how due to the foolishness of some careless dealers this big brand is taking a big blow on ratings, i have used a few samsung products and i am quite happy with their performance. i am planning to buy a split a/s so i was doing some research on the netand i came across this blog. well choosing samsung was at the back of my mind but i think it would be better to spend little more and go for performance in the long run. After all the reserach that I have done I would short list. 1. O GENERAL 2. CARRIER 3. HITACHI 4. VOLTAS 5. LG

its really sad when these electronic items conk off even though the companies spend milions on R&D but there are some manufacturing defects which are very sometimes very hard to catch during quality control. But companies should back dealers and take full responsibility of such faulty products. In the end what matters most is "CUSTOMER SATISFACTION"

its always good to buy stuff from authorised dealers who have a history of good customer care and after sales service.

I work for Philips in Dubai and we can go the extra mile just to make sure that the customer is happy.

Tayseer
Dubai U.A.E

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Gautam
, IN
Apr 05, 2009 9:36 am EDT
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Thank God I came across this page! I had finalized buying my 2 Ton Split AC - Samsung. Now I have decided to opt out - NO MORE SAMSUNG - I will pay extra and go for Hitachi or Carrier - may be I will check Panasonic and LG also.

G. K. Ganguly
Kolkata

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Rajendranath L
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Oct 16, 2008 4:48 am EDT

We have purchased an Samsung A.C 1.5 Ton about one and half year ago. Recently we shifted our house to newly built. Shifted our A.C too. After fixing it very seldom we used our A.C. Meanwhile suddenly one stopped its cooling process and started only air was blowing. Called the technician and he attended the complaint and replaced a part called capacitor in the outer unit.
After replacement of capacitor A.C was functionin normally.

Suddenly one day total system was stopped functioning.

What might the problem please let me know. It's either electrical or mechanical.

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Sarfraz
,
Aug 15, 2008 3:01 am EDT

Few days ago i have purchased 1.5 ton Split unit but i am anxious to know that performance of Samsung is not good.
Samsung should pay its attention to this matter.My ac took almost 20 days in the begining to start working .i do not know what will become of it in future

Regards

Sarfraz

ComplaintsBoard
J
12:00 am EDT

Samsung refrigerator died right after warranty period

What a rotten product; what a rotten company. Shortly after the warranty ran out, so did the small printed circuit board which controls my refrigerator. When I tried to find out how this could be, all that I learned was that there is no person to talk to! At the same time, I was contacted by samsung to say that my washing machine was recalled because it could cause a fire. Finally, the very nice repair people told me that samsung wanted $349.44 for the circuit board... 40% of the price of the refrigerator. Classic rip-off. Don't be fooled like me.

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Atlanta1968
, US
Nov 30, 2016 5:28 pm EST

I bought a Samsung refrigerator two years ago (over $900) and it suddenly failed to make ice and the control panel black out. After contacting customer service, I was asked to schedule a checkout for fix. Per a friend's bad experience with a Samsung refrigerator I bought a new one with different brand and hauled the Samsung to a junk yard.

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SamsungFail
, US
Apr 05, 2016 9:51 pm EDT
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I swear these things are set to self destruct right after the warranty expires. My french-door style [model RFG298aabp) stopped cooling at 5 yrs and 3 months. Called samsung and they led me to believe that it would still be under warranty if it was the 'sealed system'. I called back again to speak to another agent -- same story. I scheduled a tech to come out days later. First thing he said - not under warranty. Looks like the compressor is working but there is a leak somewhere... it would take time to find it. Estimate = $600-900 to repair.
I called Samsung to find out why I needed to pay to have a person tell me this and now eat the service call?! I asked to speak with the top rep department and have Samsung make it right -- repair this $3000 refrig. NO HELP. Sorry -- out of warranty. NO ###.
Nice people on the phone -- but no customer service or support. Despite being beat over the head on hold with the recording say... we strive and excel in customer service... B.S.
Not going to pay that repair bill to have something else fail... or risk it leaking again after the >ninety day< repair warranty.
Buying something other than samsung crap. But -- it seems all brands don't last at all.
My grandmother has a 40+ old refrigerator and oven that are still running strong. If they make parts for your older appliance? Don't get rid of it! Lesson learned. Not buying their TVs, phones, etc. Seems they are too diversified and won't support their products.

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fedupwithsamsung
El Mirage, US
Feb 07, 2014 10:08 pm EST

My warranty ran out 3 months after the date. My refrigerator side doesnt cool down. Samsung sent a company over to repair it. The tech was here for approx 5 min and said it was the defrost sensor, Five days later they came back with the sensor, replaced it and my refrigerator still didnt work. So i called Samsung back and they said they couldnt assist me, and for me to deal directly with the company THEY sent over. So now they said it was the computer circuit and they replaced that and the fridge is still not working. Im out $260 and i still dont have a fridge. I also have a Samsung TV which works great. I also have a front loader washer/dryer set. The washer works great but the dryer drum cracked in half yup 2 months after warranty. So i put my old dryer back in from Kenmore and it works like new. I will never purchase another Samsung product again.

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dolores craig roberts
La Marque, US
Mar 08, 2013 8:40 pm EST
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my french door rf26xaebp samsung refrigerator is also junk. the main control board has been replaced, twice. still does not preform properly. 88 and 87 blink all the time.
i have tried every thing, to reset it, but nothing works. company doesn't care. like wise i will never buy another product from this so called company its my own mistake. i always research every appliance, on line, this time i didn't and now paying for my mistake
dolores craig roberts

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App. Repair
Houston, US
Mar 02, 2010 8:28 pm EST

I can provide the board for 225 + labor let me know my phone is [protected] chaeck my add at houston.craigslist.org/app/[protected].html

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fedup
, US
Feb 20, 2009 2:53 pm EST

Now I'm very scared by reading all of your comments! I have a Samsung side x side RS2556SH. I was told today that we need the Main Circuit Control. That sounds expensive to me. We got it 4 years ago at Best Buy. With all of your experience, should I spend the $$ to fix it or go buy a different one?

I've already sunk in about $200 so far - 2 weeks ago they came and replaced a fuse on the fridge side. The ice maker & water is not working either.

Any advice is appreciated...

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SANDY SIMS
Margate, US
Jan 28, 2009 12:23 pm EST

PURCHASED SAMSUNG REFRIGERATOR NOVEMBER 2007 CIRCUIT BOARD JUST WENT OUT. NOT COVERED BY WARRANTY. PAID OVER $2000.00 FOR THIS PIECE OF CRAP!
NEVER AGAIN ON A SAMSUNG PRODUCT.

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Dean
,
Nov 14, 2008 4:04 pm EST

What's up with the ice dispencer on the model RS2556BB side by side? At least once a week it clogs up to where the holding tray has to be taken out and shaken or dumped, defrosted and refilled.

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Lisa
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Nov 06, 2008 7:26 am EST

I too bought a Samsung fridge (model # RS2555SL, side by side) in Nov 2003. I bought the 5 year service performance plan from the store where I purchased the fridge. THANK THE LORD!
Suddenly in Sep 2008 my refigerator stopped cooling without warning and the temp just kept blinking. I called the warranty plan, a tech came out and said the regulater went and he would order the part and put it in. During that initial visit, he unplugged the unit, opened the door, and took out the drawers and shelving. Unplugged all wires inside behind the cooling draw and removed a cover to reveal a coiled unit that keeps the fridge cold. IT WAS COMPLETELY FROZEN OVER, the tech defrosted it with a blowdryer like item, hooked everything back up and set the tempurature. In an hour or so the unit was back to the right temp and the unit was working well UNTIL 1 WEEK LATER WHEN IT DIED AGAIN! I called the tech back, he came out again, same issue, ordered new parts (THE COMPUTER BOARD), defrosted it again, and for a week all was fine. The computer was replaced and still the same issue. After 5 more tech visits and replacing the entire back of the refrigerator the unit was deemed unrepairable and the warranty I purchased covered the cost of a replacement of equal value to the specs on the model that was a LEMON! OH and lets talk about the food spoilage that occured during these episodes, luckily I was reimbursed under the warranty for every loss of grocery episode. I hope all of you who are not under warranty find this helpful and maybe try to defrost the unit inside the fridge side. PLEASE REMEMBER TO UNPLUG THE UNIT FIRST.

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Lynn
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Jul 12, 2008 11:17 pm EDT

I will NEVER EVER buy a SAMSUNG product again!
We have had nothing but troubles with our SAMSUNG fridge..its only 1 1/2 yrs old..and had to have service guys out 7 times so far..and its still not working! SAMSUNG will not back their product..so NEVER buy a SAMSUNG FRIDGE..NEVER! Please listen..dont EVER buy a SAMSUNG fridge!

ComplaintsBoard
M
12:00 am EDT

Samsung delay in delivery and installation of samsung split ac

My name is mani. I bought samsung 1 ton split ac in amutha & co, tambaram, chennai, india on 13-may-2007. At the time of purchase they (Amutha & co) said that item will be delivered and installed by tomorrow evening between 4 pm and 6 pm (14-may-2007) , but they did not keep their word. I called them after 6 pm on 14-may-2007 several times and when ever I call they were saying that item is coming to your area. And at 9 pm when I called they said that item has not come from storage itself and tomorrow only it would be delivered. If they did not get item from storage itself then why they promised me that it would be delivered on 14-may-2007. After that finally I received item on 15-may-2007 afternoon. But they did not install it. They said that service engineer should come from company (Samsung) and by today evening (15-may-2007) they will come and install. But no body came and I called them at 6 pm and they said that (Amutha & co) service engineer may come tomorrow or day after tomorrow. Is this the way of cheating customers? If dealers are cheating like this then why samsung is giving dealer ship to them.

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12:00 am EDT

Samsung poor quality product - horrible customer service

I bought a samsung air conditioner (As 18wcx) from bismi 0n 24 mar 2007 (Invoice number 20194) in kochi. Air conditioner stopped functioning (Of course the fan and compressor works, but no cooling) from the third day of installation. Samsung refused to replace the unit, but started sending technicians to repair the unit. But after 3 rounds of repairing the ac is in same condition.

I have been in touch with samsung customer service every week, they have give me letcher on heat load, electrical circuits, compressor. I had followed the recommendation made by the sales person at bismi. Either of these two parties should take responsibility and replace the ac and not use my home as a training ground for service personnel.

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12:00 am EDT

Samsung faulty compressor

I purchased a samsung air conditioner on 24th of april, form the day it has been installed it never cools below 29 degrees, so I made a complained the next day it was installed that is on 27th but the service people came only by 6th june and found that the compressor is faulty and they went, they never repaired it, they said that some other service people will come to repair it but no one turned out.

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Parul Goel
, IN
Aug 03, 2009 9:14 am EDT

I completely agree that Samsung offers the worst customer service in the consumer electronics market.
I have purchased an 1.5ton split Ac from samsung in may09 and till today its not working properly.
The samsung engineers know nothing about their Acs and right from bottom to top everyone in Samsung is highly irresponsible.I think the company should shut down its operations in the face of numerous complaints that its customers have to face everyday.Complaints that never get attended.I think a boycott should be carried out by the consumers with the help of media to remove the name of samsung from the consumer electronics market. It is the ### company that i have seen.

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Nihal Singh
,
Aug 19, 2008 1:23 am EDT

Dear sir, i am sent the complaint yesterday but no response from your side my complaint number is [protected] dated 09.08.2008, you are requested to kindly urgently takeup the matter and solve my problme, otherwise i am go to consumer court or other legal action against your company.

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Nihal Singh
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Aug 18, 2008 2:35 am EDT

i nihal singh, 713/11 NH-4, Faridabad Haryana Mobile No. [protected], purchase Air Condition Model No. 182KA vide 2022 dt. 23.04.08 through M/s Electronic Traders, 2&3, Shiv Mandir, Market No.5, NIT Faridabad-121001, i am loged the complaint on 09.08.2008 but till date not repair by your staff. I am requested to you please kindly takeup the matter at your level please.

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anu paul
,
Jul 14, 2008 4:01 am EDT

samsung has the ### customer service..completely agree... even we had to go through this ordeal... Repeated complaints and several calls to the customer care number have yielded no result... So please .. anyone seeking to buy a new air conditioner... its better to go without one dan buy a samsung and lose your peace of mind...

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karthiyapper
,
Jul 14, 2008 12:24 am EDT

Hi

I have purchased a samsung 1.5 split airconditioner. Al went fine till the warranty, it started from there i.e gas leak, low cooling. Now this time when i switched the Ac's on, when the compressor is on the whole power in that phase goes off. i.e the fuse is getting burned.

This is how the samsung Ac Works

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R S Bhattacharya
,
Jun 02, 2007 11:30 pm EDT

I have purchased a split Samsung AC from The Time & Tune Behala Manton Super Market Ph No 033 [protected] on 27th May 07. The same was installed on that date but the air conditioner is not providing any chillness. It is getting started but after 2 to 3 mins only the fan is working.

I have complained over telephone on 28th ,29th ,30the & gone in person on 2nd June. Each time the service is confirming that someone will attend within one hour but no one has reported till date. If the mechanic reports that there is some problem with the machine then I will return the same & ask for refund of my money & buy machine of other company who gives good product & service.

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HARI SHANKAR PRASAD SINGH
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May 29, 2007 11:08 pm EDT

We have purchased one SAMSUNG split AC from our local shop NATIONAL ELECTRONICS-SAKCH, JAMSHEDPUR on 28.05.2007. Service person who has come to install , simply intall and went back. Till today ( 31.05.2007) it is not started. After atleast 100 complain and 10 times visiting to shop, no service engineers have visited . Still set is hanging on wall without operation. The person who has come to install has finally told that this set is FAULTY and only service engineer can rectify this. But till now nobody has come forward to check or rectify it.

It is my sincere advice to all who are planning to buy AC, PLEASE DO NOT BUY SAMSUNG AC.

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ankur mittal
,
May 23, 2007 11:16 pm EDT

I purchased a samsung split 2 ton a/c from firozabad-gupta electronics on mar. 2006, i complaint for a prob. (less cooling) in nov. 2006. But up to march 2007 no response was coming, again i do a complaint in mar.2007 then a engineer visit to my home after 3 days ,on that time electricity were not coming so it goes back and still now no response is coming, i also complaint in customer care. My family faced too much prob. as i have use this samsung a/c 1st time, really its a very bad experience, and surely if no response coming then i'll go to media and consumer court.

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Pravin Kumar
,
May 21, 2007 12:03 am EDT

Very poor customer care service from Sam sung.i have purchased Samsung 1.5 to A/C, but it not provides the chillness. It simply ran in fan mode. I have register complain. But no response form their side... I strongly refer DONT GOT FOR SAMSUNG A/C.

ComplaintsBoard
R
12:00 am EDT

Samsung service is not available

I have purchased one samsung sgh x-700 mobile phone in chennai. The mobile phone is still under warranty. The mobile was taken to the company authorized service centre, at ayanavaram, chennai. I find the service engineers were not properly trained. They were unable to solve the problem. I was given back my mobile saying that the board got crack, and no spares with them and phone cannot be repaired. I wonder how samsung can sell a mobile in a show room, if they cannot offer after sales service. Samsung mobile buyers may kindly take a note of this and give a second thought if at all to buy a samsung mobile phone. This is posted fairly in view of good faith to warn the consumers.

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Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
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1800 726 7864 8800 555 5555 More phone numbers

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