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Sahalie / not shipping items, keeping money

1 Barrow, AK, United States

I placed approximately $200 in orders with Sahalie and it did not ship them. When I called to ask for upgraded shipping to ensure timely arrival, I got no response. I cancelled the orders via email, and when a customer service agent called, confirmed the cancellation by phone, and thought that was the end of the matter. Instead, Sahalie billed me for the items I have not received. It's been almost two weeks and I still do not have the items. Sahalie's customer service has been unresponsive at best, and rude other times, telling me that I shouldn't expect more. It is now January 12, 2009, I still do not have my items, Sahalie has $200 of my money, and they refuse to give it back. I filed a complaint with the Better Business Bureau of Oregon in hopes of finally getting some action. This company is a ripoff.

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