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Russ Darrow Nissan / deceitful practices

1 United States Review updated:

My husband and I visited Russ Darrow Nissan in Milwaukee this summer. We went specifically for the 0% financing promotion. We spoke with salesperson and he took us to the '08 Altima Coupe. After taking a test drive, discussing the financing option and giving a price, the salesperson went to "make a deal" with the finance dept. An hour later he returned with full-price offer and said because it was an '08 that they COULDN'T DEAL ON THE PRICE AND THAT WE SHOULD GRAB IT NOW WHILE THEY STILL HAD IT IN STOCK! We ended up walking out of the dealership and 2 minutes later he calls us on our cell telling us he has discussed with his manager and they can meet our price. We agreed that we would buy the car if they would meet our price and drove back. We sat fro another hour after we signed the sales offer - and again he came back with an offer at close to the sticker price. He said that they just couldn't go as low as we wanted. We got up again, got to our car and he runs out to say that they have reconsidered - and will sell us the car at the requested price.

Then the lying began! We met with the finance agent and looked over the numbers (the interest rate was not shown at this point). Somehow they were charging us too much and my husband found where they charged us double for the same fee. She revised the contract and again the fee was charged twice (but this time they moved the fee and included it under another fee). Believe it or not they did this 2 more times, moving the duplicate fee or adding it into some other charge in order to hide it. The final straw was when the contract, all correct in the cost of the car, included 7% interest - not the 0% promotional rate! And we were told that the 0% was only for '07 cars and that 7% was the BEST they could offer. The manager was called in and he finally got the interest rate down to 5% - the BEST they could offer. We left without buying the car - and contacted another Nissan Dealer who could not only sell us the car for the price we desired, but offered much better customer service . We were also told that this wasn't the first time they heard of such dealings from Russ Darrow Nissan.

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Comments

  • Ru
      29th of Sep, 2011
    0 Votes

    We are very sorry to hear this please contact me at jre@russdarrow.com to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

  • Ce
      1st of Jan, 2012
    0 Votes

    I will NEVER purchase a car from Russ Darrow Nissan because they are a bunch of liars who like to steal from the elderly, and take advantage of them! If they did this to my Dad, who knows how many other elderly people they have taken advantage of! I was there with my Dad when he told them he didn't know whether or not he could afford to pay how much cash they were asking for a used Pontiac G6, and didn't want to go the financing route. The used car manager, Brenden told my Dad in order to hold the car for up to 5 days (make sure it wasn't sold to someone else), just to give them a couple of hundred dollars, until he was able to figure out his finances, which would be refunded if he couldn't afford to purchase this car. This was on Friday, December 16th 2011. My Dad told them to charge $200.00 to his Discover card, and by Monday, December 19th 2011, he would know whether or not he had enough cash in his account after subtracting money out for taxes owed to the government. I have given money to a dealership before to hold a car, and they gave me my check back when I couldn't afford the car. Same goes for apartments I have rented.

    When my Dad went to the used car dealership on Monday, December 19th to tell them he was going with a lower price car that was within his budget of $10k, and to refund the $200.00 to his Discover Card, Brenden--used car manager disappeared for 20 minutes. When he came back, he told my Dad they only had the ability to charge his card, they didn't have the ability to refund his card, and would mail him a check for $200.00 which he was suppose to receive by the end of the week. Up to this point in time (December 31, 2011), my Dad still has NOT received a check in the mail from them. I've worked in retail long enough to know if you can charge a credit card, you can also refund a credit card. They took advantage of the fact my Dad is elderly, and didn't know they were lying to him to keep his money. I plan to report this dealership to the WI BBB for deceptive practices, taking advantage of the elderly. They employ deceptive practices, and are a bunch of sharks waiting to steal! There's also a Federal Law on Elder Abuse, and not taking advantage of them. And to think, my Dad has previously purchased a car from Russ Darrow.

    DO NOT give them any money to hold a car you are thinking about purchasing because they will NOT honor their word of giving you your money back!!!

  • Br
      8th of Nov, 2013
    0 Votes

    THINK TWICE BEFORE BUYING FROM RUSS DARROW!!!

    We are writing this review in hopes that you set aside the excitement of a new purchase and think logically before spending your hard earned money on a vehicle at Russ Darrow Nissan in Milwaukee (Russ Darrow). WE DO NOT HOPE YOU MAKE THE SAME MISTAKE AS WE DID. Unfortunately, we have learned the hard way and we are left dissatisfied with the entire process and all levels of management and personal. We now know the NEVER come back to Russ Darrow and tonot let ANYONE play any classic games we all have heard about that happens at dealerships like this one.

    THE INSPECTION/TEST DRIVE (October 26)
    When asked if the vehicle had Satellite Radio the salesman said “yes”, but was unsure how to make it function within the car. UPON FURTHER INSPECTION, AFTER THE PURCHASE, THE VEHICLE DID NOT HAVE SATELLITE RADIO CAPABILITY THAT THE SALESMAN STATED IT HAD DURING THE TEST DRIVE!!!

    We asked to see underneath the vehicle for any rust and, if any, the severity of the rust. The salesman stated all the lifts were taken. HOW CONVENIENT….

    We discovered a crack in the windshield on the test drive (never disclosed to us… we had to find it ourselves 15 minutes into inspecting the vehicle). We were told it would be fixed prior to taking ownership of the vehicle. Was it fixed at the time? NO!
    On the passenger’s inside of the car there was missing a panel. The salesman told us he would look into getting a panel for us. NEVER HEARD A WORD ABOUT IT AFTER THAT.

    We also noticed scratches and dings throughout the vehicle, which we expected being that it was a used car. WE WERE TOLD THESE WOULD BE BUFFED OUT UPON RECEIVING THE VEHICLE…

    WE WERE PROMISED ALL THE ISSUES WE DISCOVERED AND MENTIONED WOULD BE FIXED EITHER PRIOR TO RECEIVING THE VEHICLE OR ON THE FOLLOWING WEEK WHEN WE CAME BACK….

    NEGOTIATING THE PRICE
    Despite all the issues, we decided to make an offer on the vehicle based on Russ Darrow’s promise to have all the issues fixed on the vehicle. After being asked what we are willing to pay and afford our first offer was instantly rejected. ALL OF A SUDDEN the salesman returned to inform us that there is a couple taking the same vehicle we are interested in for a test drive and that they are ready to buy at full asking price and that we MUST come up in price. We came up in price and he came back saying it wouldn’t work due to the other couple willing to pay full price, BUT since we were interested in the vehicle first, they would honor that fact as long as we come up more in price. We unfortunately came up and a deal was struck based on promises.

    THE SIGNING OF THE CONTRACT/PAPERWORK
    The “Buyers Guide” stated there were discoveries of a “front differential leak”, “step rails rusted”, “drivers mirror inop & switch inop”, and “bad battery”. We raised questions about these issues and asked to speak to the Manager in regards to them. The Manager stated that the State of Wisconsin is the only State that requires a “Buyer’s Guide” and that the State itself is very particular in documenting the current condition of the car, whether they are minor or major issues. He assured us these are all minor issues with a used vehicle and no major issues would come of them in the immediate time being, but they are mandated to report them. THE AUTOMATIC STEP RAIL IS NOW HANGING OFF AND DRAGGING ONTO THE PAVEMENT WHILE MAKING LEFT TURNS A WEEK AFTER WE PURCHASED THE VEHICLE!!! AS WELL AS ON OUR WAY TO GET OUR VEHICLE FIXED ON WE NOW HAVING WINDOW GUARDS FLYING OFF OUR VEHICLE AS WE DRIVE ON THE INTERSTATE (THAT’S SAFE!!!)…AND THE MANAGER SAID THESE ARE MINOR TYPICAL ISSUES!!

    We were then presented gap insurance options, but were unsure of which one to choose. So they had wrote out 2 separate contracts for us to sign depicting different prices based on two different types of gap insurance coverage. They stated we would have to call back on Monday to let them know what contract to submit to the lender. We called back Monday (10/28) to express our displeasure of being told the car did not have what they said it had (Satellite Radio) and the severity of these issues they called “minor”. I requested that the paperwork not be sent into the lender until we determine a solution for these issues. I was assured again the issues would be fixed and that if they could work out some different pricing, given the fact the car did not have the options we were told it had, they would. COME TO FIND OUT THE CONTRACT WAS DECIDED FOR US WITHOUT OUR VERBAL AUTHORIZATION OF WHAT CONTRACT TO SUBMIT TO THE LENDER.

    DELIVERY OF THE VEHICLE
    Upon walking to the vehicle we notice a dent that was never disclosed to us during inspection and was not on the ever so “truthful” “Buyer’s Guide”. WAS TOLD THE DENT WOULD BE FIXED WHEN WE BRING BACK THE VEHICLE…

    The scratches and dings were still there… I QUESTION IF THESE WERE EVEN WORKED ON.

    In order for the salesman to smooth things over a bit he stated he had one of their employees go put gas in the vehicle. Got in the vehicle and noticed they put a 1/8th of gas in the tank to give it ¼ of a tank. WHAT A NICE GESTURE OF RUSS DARROW TO SPEND $15 AFTER WE HAD JUST SPENT OVER $20, 000 ON THE VEHICLE.

    Once we entered in the vehicle we discovered the crack in the windshield was still there that we were promised would be repaired prior to receiving the vehicle.

    Prior to leaving the lot we were once again assured all issues with the vehicle would be fixed at Russ Darrow’s expense.

    POST PURCHASE
    We made an appointment for the following Wednesday (10/30). Halfway there I called to confirm our arrival in order for our service to be expedited as they promised (we live 2 ½ hours away) to only have them cancel the appointment on us. Would it have been that difficult for them to pick up the phone first thing in the morning and inform us they could not accommodate us that day so that we both would not have taken off work and save us gas money? I voiced my extreme displeasure at this point only for the salesperson to smooth things over by assuring us they would work around our work schedules the following week and to inform us that we purchased the vehicle cheaper than we thought. The salesperson informed us that my fiancé was not approved for the agreed upon price and they lowered the amount of the car to put us at our maximum financing limit. THIS IS THE FIRST TIME WE WERE EVER TOLD THIS!!! We have yet to confirm this and I question the reason for not telling us right away. It would not surprise me if it led us down another dark alley about this experience. We called back on Friday of the same week to setup an appointment for Wednesday (11/6) only to be told that Wednesday would not work for their schedule this after being assured by our sales person that Russ Darrow WOULD work around our work schedules. I asked to speak to a Manager and the Manager stated they would honor their commitment to have the vehicle looked at and worked on that day. We both took off another day of work and dished out another $75 in gas money only be told on arrival that they will have to put us in a loner vehicle and we would have to come back because they cannot work on the vehicle that day. UP TO THIS POINT IN TOTAL WE SPENT $125 IN GAS, 2 DAYS OFF WORK (the both of us) FOR A LOSS PAY OF $800 AND A TOTAL NET LOSS OF $925. AND NOW THEY ARE ASKING US TO COME BACK AND TAKE AN ADDITIONAL DAY OFF WORK AND MORE MONEY SPENT ON GAS FOR A TOTAL NET LOSS THAT WOULD PUT US NEAR $1, 500?!?!?

    At this point we have been as patient as anyone could be in the situation we were being put in and we politely ask to speak to the Manager. A Manager comes over and we express our displeasure with the vehicle and its problems that we feel were down played along with the service being provided. We then inform them we would like to return the vehicle if possible. He says he is unsure if that is possible and leaves. As we were sitting there for approximately 5 minutes and seeing only one potential customer in a cubical and all the Sales Managers just standing around, we again ask to speak to the Manager. The salesman again made a final smooth it over type pitch and reminded us that we had gotten a better deal than we had thought. However, we were tired of the constant run around and games being played that nothing he could say or do at this point could possibly smooth anything over. Instead of the Sales Manager being brought out, the Financing Manager is brought out to explain the breakdown in numbers within the purchase. With two different contracts being signed and this “new” sales price we were told about DAYS AFTER THE PURCHASE, numbers were being thrown at us left and right to the point we couldn’t make heads or tails out of it all. He then asks if we have any questions and we ask AGAIN to speak to a Sales Manager. After about another 5 minutes of waiting a different Sales Manager sits down and informs us that he understands there are issues with the vehicle and that he would be happy to look at them, but COULD NOT PROMISE THEY WOULD FIX ALL THESE ISSUES BASED ON PRICE. THIS WHOLE TIME WE WERE PROMISED THAT THESE ISSUES WOULD BE FIXED AND NOW THEY WOULD NOT HONOR THAT PROMISE?!?! I make him aware of our displeasures and state that we would like to return the car based on their constant attempt to down play the issues that we discovered and what was stated in the “Buyer’s Guide”, including them not honoring their original promise to have all the issues fixed at the cost of Russ Darrow. He states that my fiancé signed the contract and that we should have read it more carefully. Then proceeds to tell us the contract is made final and they would not even look at the vehicle at this point. I then inform him of the options we have legally, as a purchaser, that I would be contacting the Wisconsin DOT while seeking legal representation in this matter. He stood up and said “GET OUT OF HERE AND YOU CAN HAVE YOUR ONE ATTORNEY GO UP AGAINST OUR 30” with a smirk on his face. I then proceeded to the sales cubicle next to the one we were in and tapped a lady, who was interested in a vehicle there, on the shoulder to inform her of our experience at Russ Darrow. We began to walk out only to be cursed at for informing the lady. As we walked out she walked out right behind us. I only wish someone would have tapped us on the shoulder that day to inform us.

    THIS IS OUR TAP ON THE SHOULDER TO YOU!!!

    Good Luck in Your Search and We Hope Your Experience is Better Than Ours!

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