Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Royal Holidays Vacation Club / misrepresentation, lies and bad attitudes

100% 1
Contact information:
My partner and I had already subscribed to Royal Holidays in the Bahamas when we went on vacation in Cancun Mexico the following year.

We tried tirelessly to convince the sales reps that we were not interested in upgrading our membership but I guess thats when all the lies began! We were promised, amongst other things, that an upgrade would allow us to use our additional credits to access all-inclusive options when booking accommodation. We were also told that we have the option of cancelling at any time. So we purchased additional credits to upgrade to Platinum Membership.

Lo and behold, when trying to book our accommodation and requesting the use of our credits to pay for food, we were told by the New Members sales rep. that we did not have this option and that we must now pay additional cash.

Further, on inquiring as to the possibility of cancelling our membership, I had to put up with the rather defensive attitude of the supervisor of the New Members department who, in true Royal Holiday style, proceeded to spew more tripe as to what additional features that they planned to offer for the next year (i.e. the same credits-for-food option that we had been told already existed) and that they were not in the business of scamming people - and I heard all of this by simply asking him about the possibility of cancellation. Nothing more! So I suppose that he was also trying to convince himself that he was not a part of that scam - conscience can be a b#@$% sometimes.

Of course, as all Royal Holiday members now know - we have no option of cancellation!

And making a reservation with Royal Holidays seems to be the most painful part of all of this. The sales reps are untrained and rude and seem to master the art of not returning phone calls.

Well, we have already bought into this hot mess and so we decided to make the best of it. We would book our vacations (if we could get past the anguish that this usually involves) and make it our business to tell all those people at the hotels who were lured by Royal Holidays on cheap vacations to solicit their membership that RH might as well stand for Real Hogwash!


Sort by: UpDate | Rating
N  9th of Aug, 2011 by 
Agree Disagree 0 Votes
hi my name its michael n im planning to be part of RH so it this keeps happening to u guys or not.. the miss leading of they getting better on custumer services? the rooms thatthey offer are good or its not what they say they are?
my mail: wildpromos@gmail.com

Post your Comment

Royal Holiday Vacation Club Logo Royal Holiday Vacation Club
Customer Care Service
1250 Ave. Ponce De Leon Ste 1005
San Juan
Puerto Rico - 00907
+1 800 961 1810
+1 800 961 1812
View Full Information

Reply to