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royal carribean / explorer of seas

1 United States Review updated:

On December 2009, we cruised on Explorer of the seas, with our 5 year old son. All in all the ship was great, with many activities. In general, lines for embarkation, and to get off of the ship for excursions were disorganized, and seemed to take long compared to Carnival. We missed an excursion, due to following the cruise line's instruction as to where to drop our child for day care in haiti. As we waited an hour in line, then were going to get on the tender boat with the child as told to do, we were instructed to go to the end of the line, as the child could not board. I told the personel that this is what we were told to do. Take the tender to haiti and drop him off at the on Island daycare, then go to the parasailing. I returned to their excursion desk where i had recieved the original incorrect information. the same man was working there. I told him to fix the problem since he was the one that misinformed us. He first stated that he never spoke to me before and basically called me a liar. Then after 45 mins arguing, our parasail money was at least refunded. The next day, we had an am excursion planned. The daycare was supposed to be open by 830 am. We got there and it was closed. Again i marched to the desk, and argued once again, that we would miss our next excursion. They could not reschedule us, as the excursion only left at that time, so I relentlessly argued until they did accomodate and open the daycare for my child. There was not enough sitting room in lunch and breakfast area. we could never find a seat, and there i stood trying to hold two trays and hand feed my child. We tried ordering room service which in general took about 2 hours and was soggy or cold. Many people were vomitting all over the ship. our ship had the Norovirus. A lady vommitted under a bathroom stall and it went onto my son's shoes. By some luck, we did not get the illness. Other than the disorganization with the excursions, we did have an enjoyable cruise, with great service in every other department on board. The food in main dining was exceptional. our room was clean and they made special animals for our son out of towels every night. most staff members new my son's name by heart. After all of my complaints at the excursions desk, they did give my a 20$ on board credit for my troubles. HAHA.

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Comments

  • Ka
      5th of Jan, 2010

    its just not cool never again will we use there cruises

    0 Votes
  • Ly
      7th of Mar, 2010
    royal carribean - Customer Service
    Royal Carribean
    United States

    Recently we travelled with the above company on a cruise to Vietnam and Sanya. Sanya was our last port of call. We booked ourselves on one of the tours that the ship was offering and this tour was for the duration of 5 hours. Unfortunately we did not get to take this tour and most of our day was spent sitting on the ship to disembark and then lining up to go through Immigration and then sitting on the coach only to be told that we did not have enough time to do the tour. We were certainly disappointed. A meeting was had with a representative for Royal Carribean and the passengers who informed us that he would get back to us with some resolution. As at to-date this has not occurred and we would like some response. Looking forward to hearing from you.

    0 Votes

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