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Rowenta / lack of customer service

1 United States Review updated:

received rowenta steamer for christmas. missing a part. would not assist me without a receipt. unbelievable lack of service. i am not about to ask my friend for a receipt! how much ruder could one get. i have purchased rowenta products in the past but regardless of how pleased i have been i will never accept, give or use another rowenta product.

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  • Ji
      18th of Jan, 2011
    0 Votes

    I spoke to Rowenta customer service today about my Rowenta Advancer DZ9080. The Iron was used about once a week and just out of warranty. I could not find anyone in the Kansas City are to repair the iron and found out that I had to ship it out state. The estimate for the repair was as much as the iron. I paid $129.00 for the iron!!! After speaking to "TOM" at Rowenta today, he showed me that there is NO customer service at Rowenta. PLEASE GIVE HIM A CALL AND LET HIM KNOW THAT YOU SAW THIS AND THAT JIM REQUESTED THAT YOU CALL HIM... 1-781-306-4660 BE SURE TO ASK FOR TOM ... PLEASE PASS THIS ALONG TO ALL YOUR FRIENDS!

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