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Ross-SimonsUnethical behavior

My husband purchased a necklace from Ross- Simons for me as a birthday present. I was thrilled when I opened it. Unfortunately, the clasp was defective so I sent it back to Ross-Simons, the very next day. I waited three weeks and then started to call them and got no response as to when I could expect to receive my repaired necklace. 6 weeks later they sent it back to me. It was evident with the naked eye that diamonds were missing. I took 3 pictures and sent it back registered mail and never got a phone call. It took me two weeks to get a representative on the line and he said, "there are no diamonds missing." Then he implied that maybe I lost them. I asked him, "If there were no diamonds to begin with, then how could I have lost them?" I pointed out that anyone could clearly see where the diamonds were missing, the prongs still there but no diamonds. He then told me I could have a $350.00 credit which is absurd because my husband spent $800.00 on this ring. Luckily our son is a lawyer and he sent a letter, along with the photos and they returned our money, minus the return shipping! The entire process took 5 months. You'd be a fool to deal with these frauds. One last thing, good luck ever getting off of their mailing list. You can call all you want, they don't care.

Ma
Jan 11, 2017

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