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Rosetta Stone


no help

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Rosetta Stone
399 Gilbert Street
Mansfield, Massachusetts
United States
Phone: 508-339-8146
I purchased a version of Rosetta Stone several years ago. I went through the course one and then off an on I tr4ied to go through it again, but it stated acting up, screens going blank, cutting lessons off in the middle etc, to the point that it was not possible to continue.
I set it aside and tried again acouple of times. I recently called their customer service. They do not offer support anymore. They do not even offer strategies to follow myself that might fix it, or other people to call for help. Nothing at all. I do not see anywhere that I will not be able to get help with this after a certain time. The discs are in perfect shape, and I have not even gotten through them the second time. QWhat are we supposed to do, spend hundreds of dollars only to have to discard them as they age a little. The only thing they would do was sell me a new one. Not even software support!?
Complaint comments Comments (3)    Updated: Complaint country United States Complaint category Software & Games


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N  4th of Mar, 2010 by    0 Votes

Rosetta Stone - Disorganized and rude over the phone
Rosetta Stone
United States

Their prices vary wildly and they won't honor advertisements. They call at 7:30 am to collect and threaten legal action even after the item has been paid off.Disorganized and rude over the phone.
N  10th of May, 2011 by    0 Votes

Rosetta Stone - Fake Product
United States

I ordered Rosetta Stone from this website because of the price. The product came, but the language CDs were blank, there was nothing on them. I never heard back from them, and of course, lost my money.
N  22nd of Sep, 2017 by    0 Votes
I bought Russian language program I, II and III
Then spanish and then a Mandarin version.
Years passed, discs were lost and my guarantee was invoked. They had record of invoices except for Russian. For the Russian, I did have their Packing list with their letterhead, form and item description, order number, my name and shipping address, price; all customer information al perfectly legible.
Because I did not have the invoice itself, they refused me duplicate or on-line connection. What would that have cost them?
They are pinche and of low self- esteme. One more dysfunctional corporation like Rosetta Stone is not needed however, worthy of boycott.
Buyer beware. I downloaded pirated immitations that work just fine.

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Rosetta Stone Logo Rosetta Stone
Customer Care Service
1919 N. Lynn Street, 7th Floor
United States - 22209
+1 800 788 0822
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