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Pimsleur Approach
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3.5 53 Reviews

Pimsleur Approach Complaints Summary

33 Resolved
20 Unresolved
Our verdict: With a good resolution rate, Pimsleur Approach generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Pimsleur Approach reviews & complaints 53

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3:31 am EST
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Pimsleur Approach - Polish language course

have subscribed to the annual membership paying £144. I have completed the Polish level one and enquired where Polish level 2 was only to be told it didn't exist due to demand. This email was sent on 29.11.23. Pimsleur responded on 30.11.23. I then replied to their email expressing my deep dissatisfaction at being unable to continue with my studies despite...

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11:44 am EDT
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Pimsleur Approach Foreign language tutoring

I signed up for their free trial (it was for 7 days) and within the first 24 hours realized that I did not like their program and decided to cancel. I had received no communication from them whatsoever but had downloaded their app. I deleted the app and received nothing further from their company. Usually when I have enrolled in an online service I have received some sort of confirmation email. They sent nothing. I assumed that this was because I cancelled within the free trial and my enrollment had not been completed. Two months passed. I received a notification from my credit card that a $19.95 charge had bee applied to my account and was shocked to then see that Pimsleur had in fact enrolled me and billed me for two months of services without sending any communication or confirmation. I contacted their company and asked for a a cancellation and reversal of the charges since they had not provided any communication and I had not used their services. They canceled my subscription but refused to refund the charges- asking if I had received any written confirmation of cancelling the account with them. Well- I didn't receive written confirmation of enrollment OR cancellation up until that point. I feel that their marketing is deceptive and they intentionally avoided communicating that they were billing me so that they could continue to do so as long as possible without detection.

Desired outcome: Refund of the full amount that I paid their company ($19.95 x 2)

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4:19 pm EDT

Pimsleur Approach an order for the course greek ii

Dear Sirs: I have ordered Greek I and enjoyed it very much. that occured about two years ago. I recently ordered Greek II
on July 8th. and after waiting two weeks, I called and inquired about it. The representative kept me on the line for 20 minutes doing nothing but making sounds such as mm, ah, uh huh etc. I finally asked to speak with her supervisor who is Felisha, when she finally made it to the phone, she stated that she had reached out to the warehouse as to why it wasn't shipped and that when they contacted her, she would call me and let me know when to expecr it. I recieved no call from her. So I called again a week later as I waited on her call or the product that I had ordered. I called back the third time and spoke with Heather and went thru the same delay, she couldn;t give me an answer but was waithing on Felisha to take the call. When she finally took the call she gave me the same lie that she told me to begin with, I reminded her of our previous conversation that (She had forgotten) and told her to cancel my order. I hope that the cancellation is being effected. I don;t believe that Pimsleur appreciates it's customers being treated the way that I was treated. I hope something will be done to correct such unprofessional and uncaring methods used by your current employees. I am a Greek Professor and I truly wanted to enjoy your Greek II.
Dr. Gary Deems

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Is Pimsleur Approach legit?

Our verdict: Pimsleur Approach has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Pimsleur Approach's position as a benchmark of trust and quality within its industry. Users and clients of Pimsleur Approach can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Pimsleur Approach earns 100% level of Trustworthiness

Perfect Trust Endorsement: Pimsleur Approach achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pimsleur Approach. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pimsleurapproach.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Pimsleur Approach website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Pimsleur Approach as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Pimsleur Approach and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Pimsleurapproach.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Pimsleurapproach.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pimsleur Approach.

However ComplaintsBoard has detected that:

  • Pimsleur Approach protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Pimsleur Approach. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:39 pm EDT

Pimsleur Approach Unauthorized charges

The pimsleur is really unethical company. They told my husband that he only need to pay for the shipping of the CD. Upon knowing that he can cancelled, he told the customer service that he doesn't want any subscription charge but found out they started to billed us 3 subsequent months for something that had been cancelled in the first place. My husband was really pissed off and called them. The customer service said that they will cancelled the billing once they get the package back which they should have as we have the tracking that said that it is delivered. Still waiting for the refund.

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9:48 am EDT
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Pimsleur Approach Fraudulent billing tactics

I initially purchased a quick and simple approach to Spanish CD program which stated a great deal for only 9.95. I keep all my emails so I still have the receipt to prove the original price. Once you sign up for what you think is a 10 dollar deal you are added to the Pimsleur elite gold purchase you did not ask for and subsequently starts billing you every month for up to 500.00 dollars you did not sign up for.
Your quick and easy 9.95 purchase has just turned into a continued billing cycle that cost hours of disputing as well as the feeling of being financially violated. I don't like people taking money I did not approve. Stay away Rosetta stone would have been better, at least I knew that was expensive.

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Katsina
Green, US
May 29, 2015 6:30 pm EDT
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I also got scammed by this company. So far over $842 on my credit card. I have tried to cancel and they claim I have to send them a $200 money order in order for them to close the account. And that the billing will continue through Sept. even after cancellation at $128. a month. I have today filed complaints with the BBB of their state and the State Attorney General of my state.

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12:43 pm EST

Pimsleur Approach repeatedly billed for something I did not ask for

My child asked to buy two CDs for $9.99 each of foreign language instruction, one for Japanese and one for Egyptian Arabic. I gave her the go ahead. Since then we've been charged $256 in several payments for a "Gold series" which was supposedly left on our doorstep by the mailman. I have one box of tapes and CDs, but no trace of the others which were supposedly mailed. Regardless, we never asked for this, the website advertising the CDs did not mention signing up for anything, just the CDs.

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Ruth and Kevin
Orange, US
Jan 20, 2015 3:00 pm EST

Well if your child is being dishonest and ordered things behind your back you need to discuss this with her not pimsleur. Not their fault you did not teach your daughter the difference between what is right and what is wrong.

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Lidia T
district of washington, US
Jan 20, 2015 1:58 pm EST

She ordered several items 12 items in total and lied to me saying she only ordered the two stated items.

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Lidia T
district of washington, US
Jan 20, 2015 1:57 pm EST

I will try one more thing the extra material was delivered to me. My daughter took advantage of my giving her permission to go ahead.

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Lidia T
district of washington, US
Jan 20, 2015 1:56 pm EST

I want to make an update, apparently my child took advantage of my giving her permission and ordered over $200 in CD's and DVD's.

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9:21 am EST
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Pimsleur Approach Charging without notifying

I ordered a package of $9.75 for Arabic.
i received the item and tried to complete those.
But its my bad that I couldn't finish and those lessons are not suited for me.
I didn't return or call them back or even not browsed their website again.
After couple of weeks, they send me one package of Arabic Gold Version, I didn't receive any email or mail prior to the delivery. When I received I just ignoredd it as I was pretty sure that I didn't order anything from them. Because I even don't finish the firat CD I ordered.
They send me another package after weeks.
I ignored as well.
It's a manner that if I order something online, I should have at least one confirmation mail and one invoice.
I received nothing.
As I didn't order those gold versions, I even didn't check the boxes.
Then after two week, for the first time I got a mail.
In the mail, I referred to one phone number and email.
I called them first, it was after business hours, so I e-mailed them.
They sent me an email Nov 25, 2014 and I replied that same day.
They responded me after one week, Dec 2, 2014.

in the email, i got a number and called them.
I came to know that I owe them $495 dollar, it just makes no sense. I offered them to take those junk returned. The customer service operator said they can't take it return.
I asked them why they didn't send me invoice or notification before sending me almost $500 goods.
She replied, its their way of business!

Now they want me to pay $360, and they will not take return.
I let them know $360 is an impossible cost to me, i can pay for return shipping barely.

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Deb neptune
San Clemente, US
Oct 16, 2014 10:47 am EDT

This company charges $10 for a free 30day trial period, then without notification to see if there system works, they sent out bill of $275.20
They are not honest and their product is very subpar!

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rwmartin
Raleigh, US
Aug 10, 2012 6:15 pm EDT

disc 2 of the 4 disc set is unrecognizable and won't load

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CosumerAvenger
West Chester, US
Oct 16, 2014 1:39 pm EDT
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In my conversation with the "Customer Care Advocate" today, I was informed that this company acknowledged that their online offer uses small print to explain that, once you agree to purchase the Introductory CD for $9.95, you understand that you have 10 days to cancel the next shipment that will consist of a "gold" level product that will cost $200+. Since I did not want the larger, more expensive, edition to follow my $9.95 introductory order, I made sure to decline the offer online AND to use a VISA Gift Card that had only a few dollars left on it after the purchase of the Pimsleur introductory program. When I attempted to cancel my order online, and declined the offer of the Gold Edition, and the introductory package arrived anyway, I mistakenly assumed that the company understood that I had refused the offer--and the obligation to pay for--the Gold Edition. (I admit that I neglected to take the pro-active step of cancelling anything once i received the introductory CD set.)While the Gold Edition sat on my shelf, and the trial period (which I hadn't known about) lapsed, a letter was sent to me that said that attempts to charge my credit card had failed and that I owed $200+ for the Gold Edition. What REALLY angered me was that the company was initially unwilling to accept the unopened Gold Edition and to cease collection. I was told, initially, that since the trial period had lapsed they did not want their merchandise returned--but that what they really insisted on was payment in full. After my assurance that I would return their merchandise to them--unopened, in the unbranded plain white box--and advise both my state Attorney General and the U.S. Federal Trade Commission of their (initial) unwillingness to cease collections, the Customer Care Advocate consulted with her supervisor (whom I assume was informed that they had no credit card) and, shortly afterward, I was told that I could return the merchandise with a specific return number that would cease their collection effort. I consider myself lucky that I hadn't ordered the initial CD set with either a credit or debit card and I encourage readers to consider using pre-paid check cards for any type of online purchase--and especially with this company. One last note: The U.S. Postal employee with whom I worked today to return the package via Priority Mail, volunteered that he used to work in the post office that handles receipt of the company's returns. He also volunteered that the company receives hundreds of returns each week and many are from people who are angry, non-native English speakers. Apparently the company derives enough revenue from people who are willing to abide by their deceptive practices to make this business profitable for them. As the old CD of the Month Club and Book of the Month Club models used to prove, people are often too lazy to read small print and to take action during 10-day or even 30-day grace periods. These days, I recommend using non-rechargeable gift cards whenever I have the least bit of concern that a vendor is being honest, clear and reasonable.

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6:53 am EDT
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Pimsleur Approach Scam

On january 15, 2014 i ordered quick ^ simple italian audio 8 cd's for
$ 9. 95. Order number pa51401153504939 paying by my mastercard.
Right after i made an order and got a receipt with [protected] number on it, i called there and told to representative that i will not be interesting in future learning materials from them.
I got my cd's shortly and my mastercard was charged $ 9. 95.
Just yesterday 04 / 19 / 14 i start receiving a phone calls from company and emails telling me that i own money (Amount never been mantioned) to pimsler company for some other cd's (The whole italian)
I never ordered anything from them exept quick & simple course for $ 9. 95 and the most important i never received any other product from them. Since i paid for my quick &simple order by credit card, i called to my mastercard right away and been told that since card was build $ 9. 95 there was no oter attempt from that company to place anoter charge.
The person who calling and emailining me name jose peixoto ([protected]@internetorderllc.com) he calling him self consumer affair specialist.
Please help to resolve this!

Irina kaplan

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Robert O Taylor
Pottstown, US
Aug 01, 2014 4:50 pm EDT

I ordered one item from Pimsleur. A few months later, they told me that I owed them money for a "Gold Course" which I never ordered and keep receiving what I did not order." Not really sure how, but I would encourage everyone to stay away from Pimsleur! ! Report S

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4:30 pm EDT
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Pimsleur Approach Deceptive advertising

Ordered an initial Spanish language cd for 9.95. What they fail to stress is that this ties you into shipments of advanced courses for 256.00 each. Because of debit card change the couldn't auto bill me so they called. This how I found out I was hooked into this. The CS rep said I was outside of the return period so "tough" .

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Rodney Albers
St Paul, US
Jun 08, 2015 8:41 am EDT

Dont Buy from Pimsleur Their Ads is very deceptive, I tried to cancel the next day so not to incure mailing charges, but they sent it anyway . And just trying to work out a resolution is next to impossible with these rude people. do yourself a favor just dont buy from them they are the worse!

Rod Albers
rfalbers@comcast.net

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12:17 pm EST
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Pimsleur Approach False claims

I had ordered a trial run of the Pimsleur Approach Language Learning CD. I had decided to return it. However, Internet Order LLC recently sent me a letter, saying I must pay $256 for the course. I refuse to pay for something I did not use. I believe this to be a mistake, and would appreciate if they cancelled this order. Please review this and reply as soon as possible

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5:29 pm EST
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Pimsleur Approach Deceptive business practices

The company Internet Order has multiple web sites for the same product it appears they do not all advertise the same way. They are clearly practicing a bate and switch tactic you can clearly see the differences from the two web sites I post below.
This site is the Bate: https://www.pimsleurapproach.com/atc412.asp?sid=sl36010bnr&hid=210482460&uid=466978#cartArea
This site is the switch: https://www.pimsleurapproach.com/special-offer/?sid=home1
The switch site was sent to me via E-mail after speaking to the phone representative at length for over 20 min. I sent the link that I had back to the representative who seem genuinely surprised at what I was looking at. The rep expressed concern got the overall price on my order reduced and sent me some complimentary work books. I will be lodging a complaint on the BBB site as well. The first site add is just a clear cut 29.95 slash to 9.95 in the special offer box. The second add that I was sent to by a rep spells out something quite different 4 payments of $64 per course and there are 4 courses that is $256 for one course and a grand total of 1, 024 for the whole supposed discount set. conveniently slipped onto your major credit card each month.

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12:52 am EST
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Pimsleur Approach Bait and Switch

Company offered a "Quick and Simple" introductory foreign language course, promoting "learn a foreign language in 10 days for $9.95." I purchased the course. While purchasing I was given another "special deal" and bought what I thought was a complete course for another $35. I received an email receipt for the $9.95 course and only when I read the entire receipt did I learn that, by ordering the $9.95 course, I was automatically enrolled in their "Rapid Fluency Purchase Program" for which my credit card would be charged $64 a month for four months. They are sneaky and underhanded in the manner in which they go about this. I wonder how many people get charged simply because they didn't know about this scam. It's a shame because I downloaded the 10 day course and it's pretty good. However, I would never do business with a company like this, no ethics, no honesty, just a bunch of people who think they're slick and going to make a buck. I'm going to the Philadelphia D.A.'s office with this. Maybe someone in Philly isn't corrupt...

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karl schweiger
Napa, US
Nov 13, 2014 5:04 pm EST

my comments are noted above

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karl schweiger
Napa, US
Nov 13, 2014 5:03 pm EST

I, a retired educator, take pride in never having been scammed but the "Pimsler method" has been successful. I worked the fraud detail in social services and thought I had the vision but age does get you eventually. Some very clever minds have developed this and I look forward to meeting a few face to face.

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Luci in Luciland
Belgrade, US
Aug 15, 2014 3:10 pm EDT

The offer was very clear to me and I fully expected to begin being charged 64 dollars a month for four months. I eagerly await my third set of cd's as it is THE best language method I have used. I have lived in the foreign country that I ordered the language course for and I have learned more in the course than full immersion! Sorry that you were surprised. Maybe they changed the fine print since I ordered. I love the course!

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CHARELS BORCHERT
Meriden, US
Jun 17, 2014 8:57 am EDT
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after buying a $9.95 product, they keep sending me additional language tapes that i don't want, and they keep billing my credit card for $64.00 each time for TOATL OF $128.00, AND THEY KEEP TELLING ME IT WILL STOP, AND THEY WILL REFUND MY CARD BUT THEY DONT, AND THEY WONT SEND ME LABELS TO RETURN THE ITEMS AS PROMISED.tHEY ARE VERY DECEPTIVE

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3:19 pm EDT
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Pimsleur Approach Scam / Fraud

I ordered the Pimsleur approach sometime in September for "$9.95", or so I thought. They continued to send me another box for a couple of months. They began charging my account $64 / month in November! I called the company to complain and he promised that the last payment has hit... NO! They have billed us each month until May. I even tried emailing the company saying that I never returned the products! Finally our bank put a stop to it this past week. None of this is explained when you purchase the language cd's! Beware! My husband is Chinese and I thought it sounded like a great program, who can't sacrifice 10 minutes a day. Well, on top of that the lessons I have done are around 35 minutes long. Don't be fooled by this scam like I was!

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StillCantSpeakSpanish
, US
Apr 14, 2014 7:21 pm EDT

You DO NOT get a $10 trial of their CDs. You pay $10 to start paying $254 x 4 for their CDs. But you won't fond that information on the web site.
Run away. Run far far away.

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Valentine J. DaDamio
Springfield, US
Feb 24, 2014 10:48 am EST
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I ordered the 10 day Quick and Simple rapid learning Italian course. I do not want to be enrolled in the Gold course.
P;ease do mot send me the FREE TRIAL elite-level Gold course.

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Arnold Williams
Ladson, US
Nov 02, 2013 8:22 am EDT

Everyone to they own beliefs and thoughts, but the Pilmuser spainsh program is a fraud rip off shipped cd's I did not request and charged me $64.00 each a total of $192.00. I sent programs back after much time many phone calls and a letter they refused to acknowledge receiving them and issue credit. Hell will not be hot enough for some.

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gdwolf
Dayton, US
Sep 02, 2013 12:05 pm EDT

It is plainly that the first course is only 9.95 and when you pay it tells you this is part of a continuing course. It is hard to believe that people are so ignorant as to believe that your are going to get a course for 9 dollars. This by itself should tell you a lot. I have been using this system for 3 years and can now speak 7 languages and can write in 3, so the program is what you what it to be. I think your mad because you failed to do your part and have a need to pass the blame.

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1:20 am EST
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Pimsleur Approach Scam( not only $65, but $65 per month for many months)

Hey, guys. Like all of you, I was scammed by them with the same "approach" that they scammed you. Surfing through this website, I noticed that this company has been scamming thousands of dollars off people since 2008. Even if people return their product, they just pretend they didn't receive it, so for those people thinking of solving this problem by contacting Pimsleur Approach and return their product to get refund, it's going to be a waste of time and money and you will be even more angry and disappointed.

But we can't just sit there and let them take our money. From what I read on this website, they will continue scam off you $65 a month for years to come. You might still think that you can afford a few thousand dollars, but the problem is not just your a few thousands of dollars, it's the millions that these frauds will make. When bad people have a lot of money, they are not just bad, they become dangerous. In addition, the existence of this extremely simple and obvious scam is both an insult to our intelligence, and an insult to the legal systems of our countries(I'm Canadian, and I'm pretty sure this thing is an international scam).

I'm pretty sure many of us, including me, have filed complaints, but the website is still scamming people four years after the first complaint is reported on this website(http://www.complaintsboard.com/complaints/pimsleur-approach-philadelphia-pennsylvania-c106573.html). I think the reason that our complaints gets ignored is because they are sent separately. I'm guessing that the company might have only scammed a percentage of people (me and you) instead of the whole customer base, this way, when government investigate their customers after receiving one of our complaints, a lot of the customers will say they did not get scammed and the government will just dismiss and forget that one complaint. Then when government receive another report, this process will just happens again. This is just one logical explanation why this company is not taken down, it might not be true, but it shows that when we report individually, Pimsleur Approach has a lot of ways to get our complaints dismissed. Thus I suggest we somehow complain collectively, first of all, please all send an email to [protected]@gmail.com, you don't need to disclose any info you don't want to disclose, you just need to write how Pimsleur approach scammed you with the title(subject) Pimsleur Approach scam, the email doesn't need to be long. If you have any ideas or evidences or types of help you can offer to solve this issue please send it to me too but with a title(subject) of ideas or evidences or help . I may not be able to reply or even read every email if I get a lot of emails since I have my own life too, but I will send emails out to everyone in case when we need to act collectively. My plan right now is that when we get a few hundred people, I will first send out complaints to difference organizations, saying that I'm complaining on the behalf of whatever number of people and hopefully this will get their attention. If that doesn't work, I will email journalist about our experiences and the fact that this company has scammed so many many people in so many different countries. If none of these works, I will need your help and do something extreme. I will pick some people and organizations that could help us but just ignored our emails, and tell everyone to send them identical emails on the same date at the same time, and this will get their attention for sure. Of course, this runs at the risk of them being annoyed and act negatively towards us so it will only be used as our last resort.

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Elizabeth Parr
Ankeny, US
Dec 09, 2013 12:53 pm EST
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I am repeatedly being charged $64 each month for language discs that I have authorized and I do not want. In fact I was charged double so far in the month of December, on December 3 and December 4. I want this unauthorized payments stopped.

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najic
Norcross, US
Apr 04, 2013 4:59 pm EDT
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Have they sent any accounts with unpaid due to collecting agencies, as they threaten to do, as far as you know?

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7:59 am EST
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Pimsleur Approach unauthorized charges on bank account

Initially offers very inexpensive language learning, but it turns out to be very expensive. Offers a few disks for 9.95 but then auto-debits your card for 64.00 a month. ( I didn't know this until I received the first disk). It is obviously their intention to have you not recognize that they will charge later. It is also very time consuming to get in contact with them to stop payment. If you don't stop them they will end up charging you several thousand dollars. A very disreputable company.
They continue to auto-debit my account even after I have cancelled and repeatably called to stop shipment and charges.

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Ranko
, BA
Dec 13, 2019 3:26 am EST
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I ordered digital course on Dec 11, 2019 and still do note have an access to course. Contact Pimsleur 6-7 times by email - only one automatic reply that they will contact as soon as possible. Sinse no reply/resolution, I hope that bank will help to get my money back.

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Andrew Magnuson
, US
May 11, 2015 3:35 pm EDT

Same thing happened to me; I bought a very inexpensive Spanish language demo and was told that I had elected to receive some special gold membership to the tune of $250 every 60 days. I called to cancel and they gave me a story about how it had been more than 30 days since I started receiving "gold benefits, " and they refused to reverse any charges. They did commit to not sending anything else, so we'll have to wait and see on that one.

Anybody want to join a class action lawsuit?

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kim denise Passailaigue
Hollister, US
Jun 18, 2013 6:10 pm EDT
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they sent the first Spanish one, and right behind that one was the Gold one which I hadn't even got a chance to see if I like it. After finding out that you couldn't see anything on the screen to write down or study, I knew this wasn't for me. I want to return both and contacted them and no response. There in perfect condition as I never used and and original boxes. They are very good at hooking you, beware... I like to look at sentences and repeat and do multiply choice like tests. This is not like that.

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tamme78
Oak Park, US
Dec 27, 2012 11:06 am EST
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they are scammers from the internet and they cheat everybodies

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12:18 am EST
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Pimsleur Approach Scam, Rip-off, Ponzi Scheme

I have had very negative experienced with this company and when I researched online I had become aware that hundreds and possibly even thousands of victims have been ripped off by Internet Order LLC. Myself and others have been unfortunately naive to trust in a trial program that was about $10 to try out for 30 days.

The program arrived approximately 70 days later. Next, After about 100 days I am charged $512 so I file complaints to the BBC. They then attempt to contact me pretending this was all mishap and they told me they would never charge me again as long as I sent back the program. They even created a prepaid Fed-Ex form for me so I went to a shipment office and sent in both of the programs.

I called them to ask if they received the program a week later and they told me that they had just received it on that day, and that they had only received one of the packages because the Spanish 1 and Spanish 2 CDs are kept in different departments, but if I sent in the packages together everything should be cleared up within a week (complete lies and deceit).

Approximtely 60 days after I had sent back the programs I receive another letter asking for $256 threating me that they are going to hurt my credit, and to keep my honor and commitment... This low life, "Kathy Heart" after receiving my packages is trying to make my life and the lives of thousands of other victims miserable so that maybe we will get tired and possibly pay them eventually.

I urge others to not buy into their scam, and do NOT PAY them anything because even if you do, they will act like they didn't receive anything. Even if you send in a cheque and they cash it out, they will deny it ever occuring. If you ship the CDs, they will deny ever receiving it. "Internet Order LLC" is one of the lowest, and most despicable bunch of criminals I have ever heard of or come across. What a bunch of low lives.

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9:21 am EST
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Pimsleur Approach Scam

Ordered the simple Learn to Speak Spanish program for $9.95. Within a couple weeks I received a large box with a "free trial" containing many other items I DID NOT ORDER. I was told by their "customer service" rep after stating I did not order this and specifically entered I did not wish to receive any further material on the order form when I placed my original order. She said, "You cannot opt out of not receiving additional materials and will have to return them at your cost."

This is a huge bait & switch scam. Extremely unethical. Do not do business with this company.

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Kris S26
, US
Feb 17, 2015 10:25 am EST

Shame on this company for their trick tactics offering inexpensive products and then charging your credit card for more products that you did not order. When I called to ask to return the products and get a refund THEY REFUSED. Do NOT order from this company!

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11:08 pm EST
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Pimsleur Approach Fraudulent charges on my bank acct.

Pimsleur-Approach /Stroll-handles their billing & shipping. They suck you in with a cute 1 hour internet infomercial; sounds like you're paying $10 per set to learn a foreign language, next thing you know you start seeing recurring bills every 2-4 weeks at $64 a pop ($256 per level) when you call you get the bum's rush and they can't refund even if you return these unused disk sets (or so they claim). Totally bogus, and they are well aware of it. They accuse you of trying to SCAM them. Stay far away unless you want someone to clean out your bank accounts for you.

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Luis.Loves.Pimsleur
, US
Mar 22, 2014 4:07 pm EDT

It's clear that you did not bother read the instructions that came with your first 8 lessons or the "Quick & Simple" lessons because it has a page in the box that it explains what is going to happen if you keep the program and about the Gold Level Courses too. I'eve been using this program for 5 different languages now and have not been charged the amounts you state because I returned the Gold Course I had received as a trial for every single one.
Next time, JUST READ the instructions.

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Louis Tyan
, US
Feb 16, 2013 11:57 pm EST

It is true, Pimsleur did the same to me.

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10:43 am EST
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Pimsleur Approach Quick & Simple Italian CDS

I received an E mail from Pimsleur Approach as to learning various languages by way of CDS for only $9.95. I selected Italian and filled out the E mail form which required my credit card number. I supplied my credt card number and sent the completed form back to the Company. A couple of weeks later I received the CDs called Pimsleur Quick & Simple Italian 2nd Revised Edition. At that time I believed that my purchase was successfully completed. A couple of weeks later, I received a box in the mail called Pimsleur Approach, Gold Edition. I did not order this Gold Edition, however, since the accompanying print out stated that the unit price was free and the total said trial, I decided to keep it. At the end of the month, I received my credit card bill reflecting a charge of $64.00 for the Gold Edition. I paid the bill thinking that that was the end of it. Yesterday, I received a second box in the mail containing Italian 2 - Gold Course CDs. I opened the box and found a similiar print-out in it with the Company's telephone number on it. I immediately called the number and spoke to a lady named Yolanda . I informed her that I did not order or want the Gold Course Italian 2. She gave me instructions on how to send it back. At the same time, she informed me that I still owed two more payments of $64.00 on the first Gold Edition I received. I replied that I did not order that Edition either and that I want to send it back as well. She replied that I couldn't do that because I had it for more than 30 days. Thus, I accepted the idea that I was stuck with it. After I hung up with her, I immediately took the Pimsleur Approach Italian 2 - Gold Course CDS to the Post Office having written on the box code 3766675 as Yolanda instructed and mailed it "Media Mail" also as Yolanda said to do. The postage cost me $3.31. I am now concern that this Company has my credit card number and could charge me anything they want. I have learned my lesson and won't purchase anything that is advertised on my E mail again.

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Kdols
Vista, US
May 02, 2013 2:13 pm EDT

I too am having the same problems with the same Italian course as you! I had my bank cancel and reissue my debit card after them charging me again, but I got nothing in the mail from them. They have made my life hell as the wiped out my checking account this time and I had to borrow money to live the rest of the week. I am working with my bank to get my money back.

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Pimsleur Approach I dint order

i am just ordered a $9.95 learn french CD, but they send me the gold edition and charge me $64 every half month. i do contact their customer service by E-mail to cancel this and they said i cant make the cancellation and i must pay for total $256 for each level. Then i request for sending back the CD to them, but hey not allow me to do that.

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cheren
Tempe, US
Feb 16, 2015 2:57 pm EST
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Unlawfully keep taking money from your account and give you a story about how you ordered more text and their records so reflect

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ldworthi
El Dorado, US
Sep 19, 2013 12:13 pm EDT

You will have to discontinue the credit card that you used to buy with. Call your credit card company or bank, if you used a debit card, and have them send you a new card. That seems to be the only way to get rid of them

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