Overview of TEFL Online Pro customer experience
TEFL Online Pro is an online platform that offers TEFL certification courses to individuals who aspire to become qualified and successful English teachers. However, based on consumer complaints, our team has discovered some negative aspects of their products and services.
One of the main complaints about TEFL Online Pro is that some of their courses lack sufficient depth and comprehensiveness. Some consumers have reported that the courses do not cover important topics that are relevant to teaching English as a foreign language, making it difficult for them to teach effectively.
Another common complaint is that the customer service provided by TEFL Online Pro is inadequate. Consumers have reported that they have experienced long wait times when trying to contact customer service representatives and that their issues have not been resolved satisfactorily.
Additionally, some consumers have reported that the platform is not user-friendly, making it difficult to navigate and access course materials. This can be frustrating for individuals who are trying to complete their courses in a timely manner.
Despite these negative aspects, it should be noted that TEFL Online Pro does its best to resolve consumer complaints. The platform has a dedicated customer support team that is available to assist consumers with any issues they may encounter. Additionally, TEFL Online Pro has implemented changes to improve the comprehensiveness of their courses and the user-friendliness of their platform.
In conclusion, while TEFL Online Pro has received some negative feedback from consumers, the company is actively working to improve its products and services. It is important for consumers to research the company thoroughly before enrolling in any courses, and to reach out to customer service representatives with any concerns they may have.
TEFL Online Pro complaints 6
Newest TEFL Online Pro reviews & complaints
Replied
False advertising & false tefl course
Peering into this particular TEFL course as well as the fully acclaimed accredited sponsor for TEFL Online Pro ACTEFLC is not a real TEFL course nor is the accreditation company real. I addressed my concerns to the Department of Education and the directors board to provide any more additional info to see if Paul Murphy was a certified English instructor...
Replied
TEFL On-Line Pro
Hello, Any person who reads this is coming from an honest and ethical source. I enrolled to this course to become an English teacher. I am an individual who takes pride in learning and expects to get the best advantage of what I invested in, and wanting to be apart of a supportive community.To make this brief do not pay to take this course as I did some...
Read full review of TEFL Online Pro
Replied
Fake reviews and also questionable accreditat qualification tefl courses
March 25th 2019 (ongoing)
This company is a rival company to The TEFL Academy as the owner of TEFL pro and Trusted Tefl Reviews. Instead of strong ethical practices the owner has chosen to write fake reviews across the internet for competing companies. i.e.
https://trustedteflreviews.com/tefl-scams/
https://trustedteflreviews.com/2019/03/25/the-tefl-academy-certification-review/
The biggest worry is away from an email to contact the owner hides behind the alias Mia Williams but is actually Neville Thomas. Examples of his history:
https://www.youtube.com/watch?v=CW7m9HNuzEw&t=16s
https://ittp-tefl-reviews.blogspot.com/
Neville has a history of trolling competing businesses and instead of helping an industry through good courses and healthy development of the industry. Spends his time writing fake articles and reviews on competing businesses. His TEFL company TEFL pro also has a deeply concerning accreditation and would need to be reviewed >> https://www.teflpros.com/accreditation/
We have always ignored this site however we have just had a business refund request over a review of his and as a result. We will now be taking action. This will be the first of our actions against the company and Neville.
Desired outcome: For company to remove all false claims about The TEFL Academy and to stop targeting the business
Owner contacted me to clear up the matter
We never comment on a competing TEFL program, but as you have written this complaint - full of grammar mistakes I might add - we do need to clarify for any readers of this complaint that TEFL Online Pro has, for some time now, been the subject of unwanted attention from The TEFL Academy, MyTEFL, and Ian Leahy from the ESLinsider TEFL program.
It has gotten so bad that we felt the need to issue a rebuttal to the accusations levied against us, including the false accusations published online by one of your (The TEFL Academy) senior employees, Caitriona McTiernan:
https://teflonlinepro.com/refutation-of-allegations-made-by-our-business-competitors/
The only connection that TEFL Online Pro has with trustedteflreviews.com is that we are the top-rated online TEFL/TESOL program on that site- based on hundreds of verified customer reviews.
In addition, regarding accreditation, we feel that The TEFL Academy should be more forthcoming with regards to their dubious accreditation claims.
The TEFL Academy claims to be accredited by a bunch of organizations, but, in fact, are only regulated by them.
TEFL Online Pro is a fully accredited TEFL/TESOL program, accredited by ACTEFLC - Accreditation Council for Teaching English as a Foreign Language Courses (acteflc.com)
We kindly request, Thomas Gibbons, CEO at The TEFL Academy, that you stop the false accusations, that you stop misrepresenting your company as being an accredited TEFL program, and that you, instead, focus your efforts and time on improving the services for your customers.
Our records show that Thomas Gibbons joined The TEFL Academy in early 2020 and that since that date we have witnessed a worrying trend across the board, affecting numerous TEFL programs, of false and misleading accusations- all aimed, it appears, at selling more of The TEFL Academy's courses and persuading potential students that The TEFL Academy is the number 1 TEFL company in the world.
When you Google 'TEFL Online Pro reviews' you will find a mixed bag.
On the one hand, you will see hundreds of verified customer reviews on trustedteflreviews.com and on our company Facebook page, as well as video testimonials from past alumni.
On the other hand, you will also see a lot of mud slinging from a few competing TEFL programs that obviously view our company success as an existential threat to their business model.
We will not be commenting further regarding this complaint, made by one of our business competitors.
Again, for the benefit of clarity, here is our rebuttal to the online smear campaigns that have been instigated by some of our business competitors:
https://teflonlinepro.com/refutation-of-allegations-made-by-our-business-competitors/
Kind regards,
Paul Murphy | Operations Manager | teflonlinepro.com
SAFETY NOTICE: ComplaintsBoard has determined that TEFL Online Pro has an exceptional credibility, near-perfect reputation level of trust, with a legitimacy rating that is more or less around 89%.
By resolving 83% of 6 negative reviews, TEFL Online Pro is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Teflonlinepro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows TEFL Online Pro website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Teflonlinepro.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Teflonlinepro.com you are considering visiting, which is associated with TEFL Online Pro, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Teflonlinepro.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
- No reviews for teflonlinepro.com on popular sites. Be cautious and do additional research. Look for information about the TEFL Online Pro and be careful with personal information or transactions.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Teflonlinepro.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The teflonlinepro.com may offer a niche product or service that is only of interest to a smaller audience.
- TEFL Online Pro protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Replied
TEFL Online Pro and Trusted TEFL Reviews Are a Scam
The owner of Trusted TEFL Reviews and TEFL Online Pro is the same. Neville David Thomas has a long history of running fake review sites to attack his competitors. To see more proof look no further than his Facebook posts. This man was caught promoting both the fake review site and his two cent online TEFL school. Neville is the only one writing the reviews on that fake site.
The complaint has been investigated and resolved to the customer's satisfaction.
The only connection that TEFL Online Pro has with trustedteflreviews.com is that we are the top-rated online TEFL/TESOL program on that site- based on hundreds of verified customer reviews.
When you Google 'TEFL Online Pro reviews' you will find a mixed bag.
On the one hand, you will see hundreds of verified customer reviews on trustedteflreviews.com and on our company Facebook page, as well as video testimonials from past alumni.
On the other hand, you will also see a lot of mud slinging from a few competing TEFL programs (such as this "complaint") that obviously view our company success as an existential threat to their business model.
It has gotten so bad that we felt the need to issue a rebuttal to the accusations levied against us, by a few bad-actor unaccredited TEFL programs:
https://teflonlinepro.com/refutation-of-allegations-made-by-our-business-competitors/
TEFL Online Pro is a fully accredited TEFL/TESOL program, accredited by ACTEFLC - Accreditation Council for Teaching English as a Foreign Language Courses (acteflc.com)
We kindly request that our business competitors stop the false accusations and that they, instead, focus their efforts and time on improving the services for their customers.
We will not be commenting further regarding this complaint, made by one of our business competitors.
Again, for the benefit of clarity, here is our rebuttal to the online smear campaigns that have been instigated by some of our business competitors:
https://teflonlinepro.com/refutation-of-allegations-made-by-our-business-competitors/
Kind regards,
Paul Murphy | Operations Manager | teflonlinepro.com
I am writing to respond to the false accusations made toward me and my TEFL Reviews website.
The accusations made against me and trustedteflreviews.com are incorrect.
Trusted TEFL Reviews is an independent TEFL Reviews website.
It was established by myself and a few other teachers that live and work in Vienna, Austria (Europe).
We are all English teachers.
The motivation behind establishing Trusted TEFL Reviews was to provide people with a non-biased reviews website where they would be able to read verified customer reviews and then make up their own minds about which TEFL/TESOL certification course they felt suited them best.
I understand first-hand the frustrating and stressful process of choosing a TEFL company to take the certification with.
Trusted TEFL Reviews was birthed from this frustration and stress.
I would like to make note that the majority of TEFL companies do (mostly) follow and stick to better business practices.
This, for Trusted TEFL Reviews, means that they take negative customer reviews for the constructive criticism that they almost always are intended to be.
There are, though, a few notable TEFL companies that have tried to gain an unfair advantage by trying to have fake (positive) reviews of their company published on Trusted TEFL Reviews.
Three companies in particular spring to mind:
ESLinsider
MyTEFL
TTA The TEFL Academy
Some other TEFL companies are no angels either, but the poor business practices of ESLinsider, MyTEFL, and TTA The TEFL Academy really does stand out from the crowd. You could say that they are award-winning in this category.
All three of these companies have had multiple reviews of their TEFL program denied publication because of alarming red flags.
All three of these companies appeared to take this backlash as a personal affront to their company.
My understanding is that they were so used to having their reviews published automatically on other TEFL Reviews websites that our verification steps were a complete shock to them.
The fake reviews kept filling up my email Inbox and we had little choice other than to issue a public warning notice on the Trusted TEFL Reviews website- exposing these three companies for their continued pattern of fake-review behavior.
I only planned to have the warnings showing on the website for a few weeks because I thought that would have prevented any further abuse of the review submission process.
How wrong I was!
What followed was months, turning into years, of online abuse directed at Trusted TEFL Reviews and me.
ESLinsider was the first.
It is a one-man-show business that has been run to the ground by its owner, Ian Patrick Leahy.
MyTEFL was next, and TTA The TEFL Academy joined the defamation party from March 2021 onwards.
MyTEFL and TTA The TEFL Academy just regurgitate what ESLinsider wrote.
I wasn’t really up on the TEFL gossip at the time that Ian began writing false accusations about me and my reviews website, so at first, I did actually wonder if ESLinsider was an industry expert. The name sort of implies it.
Of course, I did my due diligence into ESLinsider and I discovered that he had/has a long history of attacking TEFL review websites, attacking TEFL accreditation websites, and attacking his TEFL company business competitors.
It appears that he does this to attract free advertising for his TEFL program.
I immediately understood that I wasn’t dealing with a TEFL expert at all.
Instead, I was dealing with a conman.
In fact, having read some of his articles and having watched some of his YouTube videos, I discovered that Ian is in no way qualified or experienced enough to even run a TEFL certification program. He didn’t finish college, he took a dirt-cheap TEFL course, he has very limited knowledge of TEFL, and (if the rumors are true) he is not exactly Bill Gates when it comes to managing his and his customers’ finances.
MyTEFL is also run by one individual- Ben Glickman.
TTA The TEFL Academy is (sigh) also run by one individual- Thomas Gibbons.
So out of all the TEFL companies listed on Trusted TEFL Reviews, I only have had major issues with three TEFL companies, and these three TEFL companies are each run by a head honcho that can’t take criticism.
It is, therefore, no wonder that ESLinsider, MyTEFL, and TTA The TEFL Academy have reacted in the way that they have- taking the rejection of the publication of a review of their company personal and then reacting in a very unprofessional and completely uncalled for way.
Instead of just ignoring the warnings that I had written about them, and instead of encouraging their TEFL graduates to submit real reviews for inclusion on Trusted TEFL Reviews, all three TEFL companies responded with a smear campaign- just as they have done in this thread on this public complaints website.
TTA The TEFL Academy has really gone the extra mile by having one of its employees (Caitriona Maria McTiernan) establish a website aimed specifically at promoting its TEFL courses and spreading false information about Trusted TEFL Reviews.
Now that is dedication!
Some of the false accusations written about me:
I am not Mia Williams.
Trusted TEFL Reviews is operated by a TEFL company.
I write all of the reviews on Trusted TEFL Reviews.
1. Just like any other individual, I am entitled to my personal privacy and I don’t expect to be harassed.
I do use my real first name, but I am not going to allow people like Ian, Ben, and Thomas to know my real full name.
I don’t know how they managed it, but Caitriona Maria found out where I live in Vienna and she wrote me a threatening email.
You can read all about this in the latest TTA The TEFL Academy post on Trusted TEFL Reviews.
2. I co-own and co-run Trusted TEFL Reviews.
None of us have any connections whatsoever with any of the TEFL programs that we have listed on the Trusted TEFL Reviews website.
The two TEFL companies that have been falsely accused of owning and running Trusted TEFL Reviews are TEFL Online Pro and OISE University of Toronto TEFL.
These are the 1st and 2nd top-rated TEFL programs on Trusted TEFL Reviews, so I assume that the false claims are just sour grapes on the part of TEFL programs positioned lower down in the TEFL course food chain.
3. To claim that I, or one of my colleagues, writes the reviews on Trusted TEFL Reviews is just so absurd and I highly doubt anyone believes such nonsense anyway.
If ESLinsider, MyTEFL, and The TEFL Academy would only have their graduates write a real review of their TEFL Course experience then all of this mess could be avoided.
The fact that they haven’t done this, that they have, instead, chosen to try and convince readers that Trusted TEFL Reviews is biased and not trustworthy, is a poor sign that they, instead, choose to try and cover up their bad customer reviews and is a possible indicator that the reviews they have on other TEFL Reviews websites are questionable in terms of their authenticity.
I see there is also a lot of hate directed at TEFL Online Pro, and that TEFL Online Pro is experiencing similar smear campaigns and fake accusation attacks.
TEFL Online Pro (teflonlinepro.com) has won the Teachers’ Choice Award three years in a row- 2019, 2020, and 2021.
It is the top-rated TEFL program on Trusted TEFL Reviews.
Is this because I have a preference for them over other TEFL companies? No, of course not.
TEFL Online Pro is a three-time winner and currently the top-rated TEFL program because its TEFL customers think so and vote for TEFL Online Pro and write positive feedback about their experience with this company.
TEFL Online Pro is not a scam, just as Trusted TEFL Reviews is not a scam.
Oh, and I have FaceTimed with the TEFL Online Pro team three times now (after each time an award was won) and I have seen their team and their school offices.
I also had the opportunity to have a few minutes of FaceTime with Paul Murphy, the Operations Manager at TEFL Online Pro.
I think that public complaints websites definitely have a purpose on the internet.
They are a valuable medium with which to expose dishonest people and dishonest companies.
But, they can also be abused and I see that this complaints thread has been completely abused.
The thread was begun by ESlinsider (it is his MO) and MyTEFL and TTA The TEFL Academy have chimed in also anonymously.
All three are unaccredited; meaning they are not obliged to adhere to strict accreditation codes of conduct.
TEFL Online Pro, btw, is fully accredited and has to adhere to strict accreditation codes of conduct.
I can only see one complaint that might be authentic, written by a TEFL Online Pro customer (perhaps) who it appears wasn’t satisfied with the course content, having just completed half of the course.
Does that warrant a claim of “scam!”? No, not at all.
I would wager that the person only wrote their complaint because they had read the other false complaints, written by ESLinsider, MyTEFL, and TTA The TEFL Academy, and believed their false narrative.
IMO the person should have left a review on Trusted TEFL Reviews.
That way, their complaint would have been a verified review.
Not everyone can be satisfied with literally every product or service.
That’s one of the reasons why Trusted TEFL Reviews is such a popular TEFL Reviews website.
Thank you for reading this response and thank you to everyone who takes the time out to write a TEFL Course review and submit it to Trusted TEFL Reviews
Mia Williams - trustedteflreviews.com
Which Online TEFL? Verified TEFL TESOL certification course reviews, written by real people.
Replied
A potential fraudulent company backed by a fake tefl review site
In the online TEFL space, there are bound to be a fair amount of unscrupulous characters and scammy programs out there. It appears there is a new player on the field, TEFL Online Pro, which might take the cake as being the pinnacle of a fraudulent company backed by a fake review site — Trusted Tefl Reviews. There is mounting evidence that suggests that...
Read full review of TEFL Online Pro and 36 comments
Replied
Fake Reviews and Terrible Accommodation
I am a former ITTP TEFL Prague student and I am writing this complaints to provide a place where people can review ITTP TEFL Prague without fear of their reviews being removed. It is also to alert other potential TEFL clients to a major review scam currently being run by Neville Thomas and ITTP TEFL Prague. What his company did to myself and my classmate...
Read full review of TEFL Online Pro and 23 commentsFrequently asked questions (FAQ) about TEFL Online Pro products and services
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TEFL Online Pro and Trusted TEFL Reviews Are a Scam
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