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RoseGalnever received my order

Review updated:

This website offers items at a very low price, which one might think is awesome!! I've ordered several items from this website and was very excited about my purchase. Weeks passed and I received nothing. I've tried to contact their customer service many times but never received a response. I received only general automated replies about my ordered being shipped and is its way. I have sent several messages but was never able to contact a real live person! I am very disappointed with RoseGal!

Lo
Mar 07, 2016
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Comments

  • Ra
      Apr 21, 2016

    Dear Lora,

    Thank you for taking your time to write your review.

    Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
    We have taken care of your complaint and will offer a resolution.Could you please provide us your order number or email address registered on our website?

    If any question, please email to [protected]@rosegal.com or submit a ticket "Reply from complaintsboard" here:https://support.rosegal.com/ticket/ticket/index.

    Yours sincerely,
    Rosegal.com Customer Service

    0 Votes

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