Roaman's / Charging for incomplete outfit & S/H on unwearable pants
Roaman's - www.roamans.com
I ordered from Roaman's catalog a three piece outfit, all sold separately. I received the jacket and pants and not the tank. The jacket requires something underneath. Later the tank was on back order, then it was "unobtainable". They insisted on me either paying for the rest of the outfit or paying S/H to return it. I requested free S/H, Roaman's Customer Services refused.
Also, I ordered a pair of pants. I tried to put them on and found the leg was sewn closed mid-thigh. I sent them back with my complaint . They are charging me for the S/H. They will not respond to this complaint.
I have not payed the balance on the bill, which involves these items. I've e-mailed my complaint three times with specifics on the items and my requests to no avail. The final email I stated I was taking this matter further. I had been doing business with this company and its affiliates for many years. I have never complained before, but yet they don't seem interested in keeping their customers happy.