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RIU Hotels & Resorts

Posted: Jan 12, 2018 by    

RIU Palace Las Americas, Cancun Mexico

Complaint Rating:  0 % with 1 votes
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I booked and paid for the highest class room, was told when I arrived it was not available for me, and was given a standard room (next to a noisy ice machine!). Most upsetting was that I was told that no refund is possible because I didn't book directly with RIU, and that nothing else could be done. After being informed of this, a key card was shoved into my hands and I was told "go that way" and not even offered help with my luggage. All in all, I've never had a resort or hotel treat me this badly nor did I think it was even possible. So, take this into consideration if you're thinking of staying at the RIU Palace Las Americas during your valuable vacation time.
Complaint comments Comments (0) Complaint country Mexico Complaint category Hotels

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RIU Hotels & Resorts Logo RIU Hotels & Resorts
Customer Care Service
C/ Llaud s/n (RIU Centre), Balearic Islands
Palma de Mallorca
Spain - 07610
+34 902 400 502
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