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Ritz Crackers
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1.0 384 Reviews

Ritz Crackers Complaints Summary

0 Resolved
382 Unresolved
Our verdict: Engaging with Ritz Crackers at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ritz Crackers reviews & complaints 384

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M
6:37 pm EDT

Ritz Crackers Ritz multigrain toasted chips

I purchased a bag of your multigrain toasted chips on june 25, 2018 at waremart in keizer, or. When I opened the bag a large portion of the chips were slashed together, making one big lump. There were four such lumps measuring from about two to four inches in length and about 1/4 to a 1/2 inch in height. They are completely inedible. Most of the other chips are stale and some are covered in so much salt they are inedible. The expiration date code on the bag is "26 dec18 ax305 b1". Bar code "[protected]".
I was very disappointed to find the disgusting quality of these chips when I opened the bag. I was looking forward to a healthier alternative to regular crackers.

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1:02 pm EDT
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Ritz Crackers Plain ritz had peanut butter on them

Well I just purchased 2 boxes of plain ritz crackers on June 18th at the Publix supermarket in Boynton beach Florida... Upon opening them and eating some I noticed a peanut butter taste on them and since I am allergic to peanuts I immediatley threw them away and called my doctor... He told me if I had any reactions to go straight to the emergency room... I am so upset about this i am thinking of taking this further...

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M
10:53 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ritz Crackers - Crackers crumbling at the touch

Good Afternoon, Every time I purchase a box of crackers the crackers are crumbling at the touch. It is very frustrating . It is impossible to make peanut butter cracker and just taking the crackers out of the pack is an issue. Please refund a few boxes and advise if the problem has been fixed. We thought it was only one box but are finding this is a...

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A
4:06 pm EDT

Ritz Crackers Crisp and thins

I recently purchased the cream cheese and onion snack crackers. I wanted a snack that would be easy to consume with very little mess. However all of the chips in this particular bag was broken into very small pieces making it difficult to enjoy. I am not sure if this happened during shipping or at the local grocery store. However I am dissatisfied with this product.

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J
4:42 pm EDT
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Ritz Crackers Ritz whole wheat crackers 12.9oz box (#14july2018ms2043) 15:32

I have been buying this brand for years with much satisfaction. In the past 3 months, every time I purchase a box, I find Ritz crumbs and crumbling. I can't pick up a cracker without it crumbling in my hand. I enjoy peanut butter and jelly crackers but it is becoming more difficult to make them. At first I thought I may have gotten a bad batch that perhaps got crushed during transporting but every time I get a box I face this problem.

Have you changed the ingredients? Are you putting less of something into the batch?

I would appreciate your help in this matter. Do I want a refund? No. Although the crackers were crumbly, I still enjoyed them but I would like to eat some "whole whole wheat crackers."

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4:11 pm EDT
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Ritz Crackers Ritz bakefuls

I have bought cream cheese and onion bakefuls for the last 6 weeks as I really like them. The last 3 multi packs I bought from asda in kirkcaldy 1 full multi pack was tasteless and I had to bin them. I was very disappointed as I have been enjoying them as their flavour has been good up until this pack. The barcode number was [protected] the expiry date is 30/11/2018 and the weight in total is 115g or 5x 23g bags. I think they should be check thoroughly as it would stop me buying them if this happened again.

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11:43 am EDT
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Ritz Crackers Ritz crackers

We have purchased Ritz Crackers for many years, always enjoying them and buying more. HOWEVER, the last box purchased was inferior. The crackers had NO SALT and lacked the taste that we were accustomed to from previous boxes. The box was not labeled as low sodium or without salt. The best by code is 04NOV2018MS1046. A refund for this box would be appreciated. Thank you.

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4:14 pm EDT
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Ritz Crackers Ritz crackers

The last 3 box's of Ritz crackers I have gotten have not had salt on the crackers. There not the low sodium either. I was wanting to know if y'all have quit putting salt on them. I'm very disappointed each time I buy a box. I am about ready to switch brands. If I wanted no salt I would have bought low sodium brand. If you could possibly give me an answer, it would be greatly appreciated. Thank you, Tressie Hill.

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C
2:06 pm EDT

Ritz Crackers Ritz toasted chips original

Purchased these chips at walmart today. Love these original flavor chips. When i opened the bag to pour them into a container, i was shocked to see so many burnt chips. Someone really dropped the ball when they let these burnt chips be put in bags for customers. The really dark ones are really burnt and i won't even try to taste them. The slightly dark ones do have a little burnt taste to them, so i won't eat them. As you can see from the attached picture, the top chip is how the chips should look. I put it there so you could see the difference in them. Makes me hesitate to buy these again when i get something like this.

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J
7:08 pm EDT

Ritz Crackers Whole wheat ritz crackers, net, wt 12.9 oz

I opened up a bag of ritz crackers and touched them and they crumbled in my hands, every last one on May 6, 2018. The Best used by date is 01SEP2018MS 3043. the barcode is [protected]. Please send a refund for these crackers. I purchased them from Krogers in Valley, Alabama.

Kind of surprised that this has happened twice in one year. I have eaten these crackers for 50 years and have had great results. Not sure if the quality control is waning.

My address is 1303 26th Street, Valley, Alabama. My name is Jeffery Morgan, My email address is [protected]@gmail.com. Thanks

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L
1:50 pm EDT

Ritz Crackers No salt

I bought a box of Ritz crackers on may 1 at Walmart in Gilmer Tx. and there is no salt on them. I have never had a problem with your crackers before until now. So disappointed! Please do something about this. I can not afford to have to replace items like this. There is no telling how many people have had the the same problem. Normally a great product but highly disappointed this time.

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D
9:03 pm EDT

Ritz Crackers Galletas ritz toasted hips

Hoy 25 de abril2018 compre un bolso de galletas en el supermercado amigo y cuando abro la bolsa que vierto las galletas en el plato me percato que callo un pedazo de un contenido color marrón parecido a azúcar morena . Desconozco que pueda ser y me preocupe . Mi compañera lo probó pero poco y es me dijo que es salado se parece a lo que viene en las sopas Lipton . Envié fotos
Gracias
Damaris Cruz
cruzdama @hormail.com

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12:24 pm EDT
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Ritz Crackers Everything ritz

We buy anywhere from 2-4 boxes every week. We eat a lot of soup and it's the only cracker we like. I just opened up one of the two boxes I bought at Ingles 2/$5. The crackers are very dark around the outside. It totally changes the butter taste to a bitter taste. I haven't opened the other box yet, because I like them to stay fresh until I need them.

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4:27 pm EDT

Ritz Crackers Ritz crackers

I purchased these 2 boxes if Ritz Crackers at Slater Bros on 2-27-2018, I do not have my receipt because I shred them because I don't think that I need them.
I'm really curious to know if you have changed the way you make this product because my daughter bought some at WaLmart and hers are the same way.

The 2 boxes of Ritz crackers was being used for a get together with family and friends. The morning of 3-17-2018 I started preparing for my get together and my crackers were falling apart as I was putting food on them, I did use about half of the 2 boxes but I don't think I will be purchasing your products for my events.
I'm not going to any other site and signing in if your company wants to do the right thing my name and address is in the e*mail. Thank You for reading my complaint.
Sincerely
Sharon Kendrick
580 W. Barbour Street
Banning, Ca. 92220

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Update by Sharon Kendrick
Mar 25, 2018 4:29 pm EDT

Please take care of this matter or you will lose customers, the price of food is outrageous and the products should be better.

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T
6:18 pm EDT

Ritz Crackers All of your ritz crackers that come in boxes.

Your company well know s why people are upset with your products being sold for months now. If you do not plan to correct the obvious problems. I will stop buying. Tired of crumbling cracker that fall apart in my hands. Lack of sales will soon become apparent to the home office. I will not be a customer until you make the proper adjustments to your crackers. We are not that stupid. Sincerely tommy boylen 2828 flat shoals rd college park, ga.

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K
3:26 pm EDT

Ritz Crackers Ritz crisp & thin

I have this evening purchased a bag of Ritz crisp and thin after being told they were really nice and I should try them, I was pleasantly surprised by the size of the bag im the shop, it seemed more than big enough for us to share. Once home and settled we opened the bag and to our disgrace the bag is less than half full with actual crisp/crackers! There is way more packaging than actual content. It's such a shame because what you think your buying is not actually what you get. Such a big disappointment. Why have such a big bag when there No need too? It's also very deceiving until the bag is opened. As you can see in the photo the size difference is a joke once the packet is opened x

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J
4:58 pm EST

Ritz Crackers Ritz crackers

Buying Ritz Crackers in local Stop & Shop supermarket. About three years agiothe quality of the Ritz has tumbled. Each box I buy, I find most all of the crackers broken into small crumbs. I complained a d Nabisco sent a coupon. Used the coupon and found the new box was full of crumbs also. No more Ritz for me. Boycot this product until they fix the problem.

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12:14 pm EST

Ritz Crackers Ritz crachers

How could a product that has been so good now become terrible. Most if not all of the crackers in a pack crumble. I can no longer make peanut butter and crackers or any other snack because most of the package crumbles.

I have decided to no longer be a customer of this product because my money is tossed in the trash as crumbles!

I normallyby the buy one get one free. One for me and one for my grands They ha e give me suggestions of better crackers. These actually remind me of the off brand that I would buy once and not buy anymore because they crumble.

Saying good by to a product that's been in our family for generations

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M
7:32 pm EST

Ritz Crackers Ritz crackers

like so many other Americans i have been eating and enjoying Ritz crackers for as long as i can remember, Today my loyalty is at question . your product has changed and not for the better . i cannot put any kind of spread on the cracker without it completely crumbling apart. when i was at the store earlier i hesitated because i remembered the last 2 purchases had the same issues, but instead of going another brand i took a chance and now for me to take the time to complain about a cracker, you guys should be very concerned . . i will now be purchasing another product, after 45 years of loyalty. lets see if you really care

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2:13 pm EST
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Ritz Crackers Ritz cracker sandwiches peanut butter

Dear Ritz, 1/10/2018

I've been a diabetic for almost thirty years and have always relied on the small six-pack that comes in a box of 8. I've never complained about the cost, happily paying what ever the cost is. But I cannot believe that you've shrunk the crackers by so much (I suppose as a cost cutting measure). I am sorely disappointed. My husband made be a handy carrying case that held six of the sandwich crackers perfectly, and now it is only about 60% full. I am so disappointed in you.
Unhappy customer,
Sharon Zehrung

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Ritz Crackers In-depth Review

Product Quality:

Taste and flavor: Ritz Crackers are known for their delicious taste and flavorful experience. Whether enjoyed on their own or paired with your favorite toppings, these crackers offer a satisfying and enjoyable snack.

Texture and crunchiness: The texture of Ritz Crackers is perfectly crisp and crunchy, providing a delightful bite with every munch. They maintain their crunchiness even when topped with spreads or used in recipes.

Freshness and shelf life: Ritz Crackers are packaged to ensure maximum freshness and a long shelf life. You can trust that each cracker will be fresh and crispy, even if you don't finish the entire box right away.

Variety and Range:

Assortment of flavors: Ritz Crackers offer a wide range of flavors to suit every taste preference. From classic Original to savory flavors like Garlic Butter and Everything, there's something for everyone.

Different packaging options: Ritz Crackers come in various packaging options, including individual snack packs and family-sized boxes. This allows you to choose the perfect size for your needs, whether you're snacking on the go or stocking up at home.

Special editions or limited-time offerings: Ritz Crackers occasionally release special editions or limited-time offerings, providing exciting and unique flavors for their loyal customers to enjoy. Keep an eye out for these limited editions to try something new.

Packaging and Presentation:

Attractive design and branding: Ritz Crackers have a visually appealing packaging design that showcases the brand's iconic logo and colors. The packaging is eye-catching and easily recognizable on store shelves.

Ease of opening and resealing: The packaging of Ritz Crackers is designed for convenience. It is easy to open and reseal, ensuring that your crackers stay fresh and crispy between snacking sessions.

Portability and convenience: Ritz Crackers are packaged in a way that makes them highly portable and convenient. The individual snack packs are perfect for on-the-go snacking, while the larger boxes are great for sharing or storing at home.

Nutritional Value:

Ingredients and allergen information: Ritz Crackers provide detailed ingredient lists and allergen information on their packaging. This allows consumers to make informed choices based on their dietary needs and restrictions.

Calorie and fat content: Ritz Crackers are a relatively low-calorie snack option, making them a guilt-free choice for those watching their calorie intake. They also have a low fat content, making them a healthier alternative to many other snack options.

Presence of artificial additives or preservatives: Ritz Crackers are made with quality ingredients and do not contain artificial additives or preservatives. This ensures a more natural and wholesome snacking experience.

Price and Value for Money:

Cost compared to competitors: Ritz Crackers offer competitive pricing compared to other similar snack options in the market. They provide excellent value for money considering the quality and taste they deliver.

Size and quantity for the price: Ritz Crackers come in various sizes and quantities, allowing you to choose the option that best fits your budget and snacking needs. Whether you prefer a small pack for individual snacking or a larger box for sharing, there's a size for everyone.

Availability of discounts or promotions: Ritz Crackers occasionally offer discounts or promotions, providing opportunities for customers to save money on their favorite snacks. Keep an eye out for these deals to get the best value for your money.

Customer Service:

Responsiveness to inquiries or complaints: Ritz Crackers has a responsive customer service team that is dedicated to addressing any inquiries or complaints promptly and efficiently. They strive to ensure customer satisfaction and resolve any issues that may arise.

Availability of online support or FAQs: Ritz Crackers provides online support and a comprehensive FAQ section on their website. This allows customers to find answers to common questions and seek assistance whenever needed.

Return or refund policies: Ritz Crackers has a fair return and refund policy in place. If you are not satisfied with your purchase, they will work with you to find a suitable solution and ensure your satisfaction.

Accessibility and Availability:

Availability in different stores or regions: Ritz Crackers are widely available in various stores and regions, making it easy for customers to find and purchase their favorite snacks.

Online purchasing options and delivery services: Ritz Crackers can be conveniently purchased online through their official website or other online retailers. They offer reliable delivery services, ensuring that you can enjoy your favorite crackers without leaving the comfort of your home.

International availability: Ritz Crackers are available in many countries around the world, allowing customers from different regions to enjoy their delicious snacks. Check the availability in your country to indulge in the Ritz experience.

Social Responsibility:

Sustainable sourcing practices: Ritz Crackers is committed to sustainable sourcing practices, ensuring that their ingredients are responsibly and ethically obtained. They prioritize environmental conservation and work towards minimizing their ecological footprint.

Ethical manufacturing processes: Ritz Crackers follows ethical manufacturing processes, ensuring fair treatment of workers and adherence to labor standards. They prioritize the well-being of their employees and maintain a safe working environment.

Community involvement or charitable initiatives: Ritz Crackers actively participates in community involvement and charitable initiatives. They support various causes and organizations, making a positive impact on the communities they serve.

Brand Reputation:

Overall perception of the brand: Ritz Crackers has a strong and positive brand reputation. They are known for their high-quality snacks and have gained the trust and loyalty of consumers over the years.

Trustworthiness and reliability: Ritz Crackers is a trustworthy and reliable brand. They consistently deliver on their promise of providing delicious and satisfying snacks, ensuring customer satisfaction with every bite.

Consumer loyalty and satisfaction: Ritz Crackers has a loyal customer base who are highly satisfied with their products. The brand's commitment to quality and taste has earned them a dedicated following of snack enthusiasts.

User Experience:

Website functionality and ease of navigation: The Ritz Crackers website is user-friendly and easy to navigate. It provides a seamless browsing experience, allowing customers to find product information and make purchases with ease.

Availability of product information: The Ritz Crackers website provides comprehensive product information, including details about flavors, ingredients, and nutritional value. This allows customers to make informed choices based on their preferences and dietary needs.

User-friendly ordering process: The ordering process on the Ritz Crackers website is straightforward and user-friendly. Customers can easily add their desired products to the cart, select quantities, and proceed to checkout without any hassle.

Packaging Waste:

Environmental impact of packaging materials: Ritz Crackers is committed to reducing their environmental impact. They strive to use packaging materials that are eco-friendly and recyclable, minimizing waste and promoting sustainability.

Efforts towards reducing waste or using eco-friendly materials: Ritz Crackers actively seeks ways to reduce packaging waste and explore eco-friendly alternatives. They continuously evaluate their packaging practices to ensure they are aligned with environmental sustainability goals.

Recycling instructions or initiatives: Ritz Crackers provides clear recycling instructions on their packaging, encouraging customers to properly dispose of the materials. They also support recycling initiatives and promote responsible waste management.

Overall Recommendation:

Summary of the strengths and weaknesses: Ritz Crackers excel in providing high-quality, flavorful snacks with a wide range of flavors and packaging options. They prioritize customer satisfaction, offer competitive pricing, and demonstrate social responsibility. However, there is room for further improvement in reducing packaging waste.

Personal recommendation based on the evaluation: Based on the evaluation, Ritz Crackers are highly recommended for their delicious taste, quality ingredients, and convenient packaging. They are a reliable choice for snacking, whether you're enjoying them on their own or incorporating them into your favorite recipes.

Comparison to similar products or brands: When compared to similar products or brands, Ritz Crackers stand out for their consistent quality, wide flavor range, and competitive pricing. They have established a strong reputation and continue to be a preferred choice among snack enthusiasts.

How to file a complaint about Ritz Crackers?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ritz Crackers. Make it specific and clear, such as "Package Sealed but Ritz Crackers Inside Were Stale."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The specific product or service from Ritz Crackers that led to the complaint.
  • Any relevant dates and locations related to your experience.
  • The nature of the issue, whether it's about product quality, packaging, customer service, or any other concern.
  • Describe any transactions, including purchase details and receipts if available.
  • Detail the steps you have taken to resolve the issue, including any communication with Ritz Crackers customer service.
  • Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos, or correspondence that can support your complaint. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ritz Crackers. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Ritz Crackers.

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Contact Ritz Crackers customer service

Phone number

+1 (855) 535-5648

Website

www.ritzcrackers.com

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