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RideSafely.com / Iinaccurate representation of product

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Ride Safely sells vehicles by auction on line and claims you are buying directly from the insurance auction. They refuse to disclose the Vehicle Identification Number or who or what you are bidding against or even verify the mileage. They also tell you they cannot get you a damage report so at least you know what you are dealing with. At the last second they will call you up and try to extract more money as if to show you how hard they are working for you but you still do not know who is bidding against you.
In my case I purchased a salvage Toyota Prius that they claimed was repairable and it is not. By the way I have done this type of transaction before so I do have prior experience and knowledge about this process and business. My previous deals were all successful and the vehicles are safely on the road.
This situation was unacceptable because the vehicle is not repairable. The treatment I received from this company was they were always right and I did not know anything. If they could extract another dollar they did. If you would like an exercise in frustration and bureacracy this is a good company to deal with.


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A  16th of Mar, 2010 by 
Agree Disagree 0 Votes
i wont deal with them anymore.. initially you would think you are dealing with one company but in fact its 3 different companies who in no way are ready to lend a helping hand at all.. ridesafely, the transportation, and the actual insurance company who they claim are the actual owners of the car put up for bid. the car i bought totally look different from what was shown online with alot more damages than i had anticipated. customer service both at the pickup location and on the phone including the supervisor were very disrespectful and are not willing to help in anyway. straight ridiculous. word of advice buy an auction car you've seen in person and examined first before putting your CASH down.

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RideSafely.com Logo RideSafely.com
Customer Service
6 Neshaminy Interplex, Suite 310, Trevose PA 19053, USA
Monday – Friday | 9:00 AM – 5:00 PM ET

United States
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