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Reservation Counter / misrepresentation and fraud

1 Utah, United States

Reservation Counter is claiming to be Harbor Shores on Lake Geneva indicating to guests that they are at the property, when if fact they are not. They are using fake phone numbers and giving out confirmations to Harbor Shores on Lake Geneva, however actually confirming reservations at Comfort Suites in Lake Geneva. Guests do not know this until they are charged a no show reservation at comfort suites and showing up to Harbor Shores on Lake Geneva where no rooms are available. Reservation Counter is taking credit card numbers from guests again, indicating they are at the property and the concern is what they are doing with this confidential information. There is not a telephone number to reach an owner or management of this fake company.

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