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Reliance Home Comfort / Seniors/young children - no heat in winter for 5 days

1 Oakville, Ontario, Canada Review updated:

I have noticed in prior posts that this thread is monitored by reliance home comfort personnel, please forward the message below to mr rossi, as the message appears to have been rejected as being undeliverable.

Dear mr rossi.

My name is marco pizzolo, and it is now 1.5 days that we are now
Without heating, and with seniors and young children in our home, we
Are being told that we will have to face another 3 days/nights without
Heat. We are current customers of reliance home comfort, and are
Paying for your maintenance contract on our furnace and air
Conditioner. We are in need of a simple part for our furnace that
According to your technician is a common problem, yet your support
Lines indicate that there is not a single replacement part in their
Warehouses.

I've offered to drive to any location in order to pick one up, but
Your support team did not even have the courtesy to follow through on
Their commitment to call me back after speaking to the operations
Manager for my area.

Calling back to escalate the problem resulted in further failure, as a
Supervisor told my father that he didn't see value in putting into an
Email the commitments that reliance would make to address our problem.

I've attempted one additional communication in order to reach a
Manager immediately, explaining the complete failures of prior
Attempts, and that failure this time would lead to a lawsuit.

At no point did anyone in your organization offer any means to remedy
The situation, such as:
- reimburse me if I could source the part elsewhere
- put my family up in a hotel given the temperatures and ages of the residents

I can only presume that as the leader of this organization this
Behaviour is either condoned, or unknown by you, thus I am trying to
Make you aware of how your customers are being treated.

If you believe you can remedy this problem today, I welcome your response.

If my issue is of no consequence to you or reliance home comfort, then
Please disregard this email, and I will look elsewhere for a voice
That will listen and pay attention.

Kindest regards,

Marco pizzolo
Marcopizzolo@gmail.com

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Comments

  • Ro
      30th of Nov, 2011
    0 Votes

    Congratulations for no longer renting a hot water heater from these clowns. If I were you, I would find out the name of the boss three levels up from the next person that you talk to and invite yourself to visit that person in their office. They won't want to have to deal with you issue, but it should help in expediting the delivery of your refund.

  • Va
      20th of Feb, 2012
    0 Votes

    Marco, did you need to pursue legal action? Did you get any service, finally? How did you resolve this? I want to know!! s.

  • Gi
      18th of Nov, 2018
    0 Votes

    I'm in the same boat, 1.5 days no heat, total screwup, now I'm being told it will be 5 more days before they can even get someone to look at it!

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